IT Operations Coordinator in Rhode Island Career Overview

As an IT Operations Coordinator, you play a vital role in ensuring that an organization’s technology infrastructure runs smoothly and efficiently. This position acts as a bridge between various IT teams, ensuring seamless communication and collaboration to support business objectives.

Key responsibilities typically involve:

  • Overseeing daily IT operations and support services to maintain performance standards.
  • Coordinating between departments to ensure that technology needs are met and aligned with organizational goals.
  • Managing system upgrades, installations, and maintenance schedules to minimize downtime and improve efficiency.
  • Implementing policies and procedures related to IT operations to enhance security and compliance.
  • Analyzing operational performance metrics to identify areas for improvement and support decision-making.
  • Assisting in troubleshooting and resolving technical issues to ensure uninterrupted service delivery.

The role of an IT Operations Coordinator is essential in the modern business environment, as technology continues to play an integral part in strategy and execution. By ensuring that IT operations are streamlined and effective, you contribute directly to the overall success and competitiveness of your organization.

IT Operations Coordinator Salary in Rhode Island

Annual Median: $107,640
Hourly Median: $51.75

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Required Education To Become an IT Operations Coordinator in Rhode Island

To become an IT Operations Coordinator in Rhode Island, you typically need formal education and training in related fields. Consider pursuing the following college degree programs:

  • Computer and Information Sciences

    • This program provides a foundation in programming, systems analysis, and database management, equipping you with essential knowledge for managing IT operations.

  • Computer and Information Systems Security and Information Assurance

    • A degree in this area focuses on safeguarding computer systems and networks, which is critical for ensuring the security of IT operations.

  • Computer Science

    • This program covers a wide spectrum of computing principles, including algorithms, software development, and computational theory, which are beneficial for coordinating IT operations effectively.

  • Information Technology

    • A degree in Information Technology prepares you for practical applications in technology and systems management, making it relevant for an IT operations role.

  • Systems Science and Theory

    • This program emphasizes the analysis and design of complex systems, which can be helpful for understanding and improving IT operations within an organization.

Completing any of these degree programs provides a strong educational background for pursuing a career as an IT Operations Coordinator.

Best Schools to become a IT Operations Coordinator in Rhode Island 2024

#1Fulton County

Georgia Institute of Technology-Main Campus

Atlanta, GA

In-State Tuition:$10,258
Out-of-State Tuition:$31,370
Admission Rate:17%
Graduation Rate:93%
Total Enrollment:45,296
#2Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#3DuPage County

DeVry University-Illinois

Naperville, IL

In-State Tuition:$14,392
Out-of-State Tuition:$14,392
Admission Rate:43%
Graduation Rate:43%
Total Enrollment:26,384
#4Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#5Whitley County

University of the Cumberlands

Williamsburg, KY

In-State Tuition:$9,875
Out-of-State Tuition:$9,875
Admission Rate:83%
Graduation Rate:44%
Total Enrollment:18,053
#6Prince George's County

University of Maryland Global Campus

Adelphi, MD

In-State Tuition:$7,488
Out-of-State Tuition:$11,976
Admission Rate:N/A
Graduation Rate:19%
Total Enrollment:55,838
IT Operations Coordinator Job Description:
  • Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers.
  • Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
  • Review system and application logs and verify completion of scheduled jobs, including system backups.
  • Analyze network and server resource consumption and control user access.
  • Install and upgrade software and maintain software licenses.
  • May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

IT Operations Coordinator Required Skills and Competencies in Rhode Island

  • Technical Proficiency: You should have a strong understanding of IT infrastructure, including networks, servers, and hardware. Familiarity with operating systems and software applications is essential for troubleshooting and user support.

  • Project Management: Ability to effectively plan, execute, and oversee IT projects. Skills in resource allocation, scheduling, and risk management will help ensure successful project outcomes.

  • Communication Skills: Strong oral and written communication skills enable you to convey technical information clearly to non-technical stakeholders. You must also be adept at collaborating with diverse teams, facilitating meetings, and providing training when needed.

  • Problem-Solving: You must possess analytical thinking skills to identify issues and develop practical solutions quickly. Being proactive in anticipating potential problems can enhance operational efficiency.

  • Organizational Skills: Strong organizational abilities are necessary to manage multiple tasks and projects simultaneously. You should be detail-oriented, capable of prioritizing workload, and systematic in your approach to workflow management.

  • Customer Service Orientation: You need to effectively interact with users and handle their requests and concerns with professionalism. A positive attitude and a focus on user satisfaction can significantly enhance IT service delivery.

  • Adaptability: As technology evolves, you should be willing and able to adjust to new tools and processes. Flexibility in responding to changing requirements and environments is critical.

  • Documentation Skills: You should be able to create clear and concise documentation for processes, procedures, and user manuals. This ensures that information is accessible to team members and future reference.

  • Team Collaboration: You will work closely with various IT and business units, so teamwork is essential. You should be skilled at facilitating cooperation, fostering a positive work environment, and aligning team efforts with organizational goals.

  • Regulatory Knowledge: An understanding of compliance standards and regulations relevant to IT operations, including data protection and information security, is important for maintaining legal and ethical standards in your role.

Job Duties for IT Operations Coordinators

  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

  • Perform data backups and disaster recovery operations.

Technologies and Skills Used by IT Operations Coordinators

Data base user interface and query software

  • Blackboard software
  • Transact-SQL

Network monitoring software

  • Remote monitoring software
  • Wireshark

Web platform development software

  • Django
  • Microsoft ASP.NET

Basic Skills

  • Reading work related information
  • Thinking about the pros and cons of different ways to solve a problem

People and Technology Systems

  • Figuring out how a system should work and how changes in the future will affect it
  • Thinking about the pros and cons of different options and picking the best one

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Job Market and Opportunities for IT Operations Coordinator in Rhode Island

The job market for IT Operations Coordinators in Rhode Island is currently characterized by a steady demand fueled by the growing reliance on technology across various sectors. Here are several key trends and observations regarding the opportunities available in this field:

  • Strong Demand: As organizations increasingly automate their operations and manage complex IT infrastructures, the need for skilled IT Operations Coordinators is on the rise. Companies are seeking professionals who can streamline processes, enhance system performance, and ensure smooth IT operations.

  • Growth Potential: The IT sector is known for its dynamic growth, and roles related to IT operations are no exception. With businesses investing in digital transformation initiatives, there is a forecasted demand for IT Operations Coordinators who can manage the integration of new technologies and the improvement of existing systems.

  • Geographical Hotspots: Rhode Island has several areas with heightened opportunities for IT Operations Coordinators:

    • Providence: As the largest city in the state and a hub for various industries, including healthcare, education, and finance, Providence presents numerous employment options. Companies are looking for IT Operations Coordinators to help optimize their IT frameworks.
    • Warwick: With a growing number of tech companies and corporate offices establishing operations in Warwick, this city is becoming a key player in the IT job market.
    • Cranston: This area has seen development in diverse sectors, providing opportunities for IT professionals to support local businesses in enhancing their IT operations and strategies.

  • Emerging Sectors: The healthcare and education sectors, in particular, are investing heavily in upgrading their IT capabilities, which translates into more job openings for IT Operations Coordinators. The focus on cybersecurity and data management is creating additional roles as organizations look to protect sensitive information.

  • Networking Opportunities: Engaging with local tech meetups, conferences, and professional organizations can enhance your visibility and access to potential job openings. The increased collaboration among IT professionals in Rhode Island is fostering a supportive environment for career advancement.

By exploring these market dynamics, you can better understand the landscape for IT Operations Coordinators in Rhode Island and identify opportunities that align with your career aspirations.

Top Related Careers to IT Operations Coordinator 2024

Network Security Administrator
IT Infrastructure Engineer
Systems and Network Specialist
Enterprise Network Manager

Additional Resources To Help You Become an IT Operations Coordinator in Rhode Island

  • CompTIA
    A leading provider of IT certifications, including those relevant to operations management.
    CompTIA Certifications

  • ITIL® (Information Technology Infrastructure Library)
    Framework for managing IT services that can enhance your understanding of operational processes.
    ITIL Resources

  • Project Management Institute (PMI)
    Offers resources and certifications that are valuable for coordinating IT operations and projects.
    PMI

  • ISACA
    Provides resources for IT governance, risk management, and cybersecurity, which are essential for IT operations.
    ISACA

  • CIO Magazine
    A resource for insights and articles related to IT leadership, including operational strategies and trends.
    CIO Magazine

  • TechRepublic
    Features articles, blogs, and resources focusing on IT industry trends, best practices, and tools.
    TechRepublic

  • LinkedIn Learning
    Provides courses and tutorials on various IT and operations management topics that can advance your skills.
    LinkedIn Learning

  • Network Operations Management Guide by FreeCodeCamp
    A detailed guide covering network operations that includes best practices and strategies useful for IT Operations Coordinators.
    Network Operations Management Guide

  • Local Rhode Island Tech Organizations

    • Tech Collective: A non-profit organization supporting the growth of the tech community in Rhode Island.
      Tech Collective
    • Rhode Island Innovation Hub: Provides networking opportunities and resources for IT professionals.
      RI Innovation Hub

  • Government Resources

    • Rhode Island Department of Labor and Training: Offers job resources, training programs, and labor market information relevant to IT careers.
      RIDLT

  • Books

    • “The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” by Gene Kim, Kevin Behr, and George Spafford.
    • “IT Operations Management” by John T. Whelan, which covers essential management practices in IT operations.

These resources will aid in your professional development and provide valuable insights into the IT Operations Coordinator role.

Frequently Asked Questions (FAQs) About IT Operations Coordinator in Rhode Island

  • What are the primary responsibilities of an IT Operations Coordinator?
    Your primary responsibilities include overseeing daily IT operations, coordinating support and maintenance tasks, ensuring efficient communication between IT teams, and managing technology-related projects. You will also handle documentation, troubleshoot issues, and implement best practices in IT service management.

  • What qualifications are required to become an IT Operations Coordinator?
    Generally, a bachelor's degree in information technology, computer science, or a related field is recommended. Additionally, relevant work experience in IT operations or project management will enhance your qualifications, along with certifications such as ITIL, CompTIA Project+, or PMP.

  • What skills are essential for success in this role?
    Essential skills include strong communication abilities, problem-solving skills, project management, technical proficiency in IT systems, and the capability to work collaboratively with different teams. Familiarity with IT service management tools and processes is also beneficial.

  • What is the typical salary for an IT Operations Coordinator in Rhode Island?
    Salaries can vary based on experience, education, and the specific employer. On average, you can expect a salary range between $60,000 to $90,000 per year.

  • Are there opportunities for advancement as an IT Operations Coordinator?
    Yes, there are various paths for advancement. With experience and further training, you may move into roles such as IT Manager, IT Project Manager, or even higher executive positions within IT departments.

  • What industries commonly employ IT Operations Coordinators in Rhode Island?
    You will find opportunities in various industries, including healthcare, finance, manufacturing, education, and technology. Any organization that relies heavily on information technology may require skilled IT Operations Coordinators.

  • What is the job outlook for IT Operations Coordinators?
    The demand for IT professionals, including IT Operations Coordinators, is expected to grow as organizations continue to rely on technology for their operations. Staying updated on technology trends and obtaining additional certifications can help enhance your job outlook.

  • Can remote work be an option for IT Operations Coordinators?
    Many companies offer flexible work arrangements, including remote work options, especially for roles that primarily involve managing operations and coordinating with teams that can be reached virtually. However, specific policies will vary by employer.

  • What tools and technologies should I be familiar with?
    Familiarity with ITSM tools (e.g., ServiceNow, JIRA), network monitoring software, project management tools (e.g., Asana, Trello), and basic knowledge of system administration can be advantageous. Understanding cloud services and data analytics tools may also be beneficial.

  • How can I gain experience to become an IT Operations Coordinator?
    You can gain experience by pursuing internships, entry-level IT positions, or by volunteering for IT roles in organizations. Participating in project work, seeking out mentorship, and acquiring relevant certifications can also help build your resume.