Career

How To Become An Emergency Services Coordinator In Maryland 2024

Learn everything you need to know about becoming an Emergency Services Coordinator, including salary, schools, and programs.

Emergency Services Coordinator in Maryland Career Overview

As an Emergency Services Coordinator in Maryland, you play a vital role in the planning, coordination, and management of emergency response efforts. This position requires you to work closely with various agencies, including local law enforcement, fire departments, and medical services, to ensure that communities are prepared for emergencies and disasters.

Key aspects of your role include:

  • Emergency Preparedness: You are responsible for developing and implementing emergency response plans. This involves assessing potential risks to the community and planning appropriate responses to various emergency situations, such as natural disasters, public health crises, and man-made incidents.

  • Collaboration and Coordination: Working with multiple stakeholders is a fundamental part of your job. You facilitate communication between different emergency services, community organizations, and government agencies to create a cohesive response strategy. Your ability to build relationships and foster cooperation is essential in critical situations.

  • Training and Education: You may be involved in training personnel and the community on emergency response protocols. Conducting drills, simulations, and educational programs helps prepare everyone for effective action during an actual emergency.

  • Resource Management: Your role includes identifying and managing the resources needed for emergency response. This might involve coordinating logistics for supplies, equipment, and personnel to ensure a timely and effective response when crises arise.

  • Public Information: During emergencies, you may serve as a liaison between the community and emergency services, providing critical information to the public. This includes communicating safety measures, evacuation routes, and resources available to affected individuals.

  • Policy Development: You may assist in developing policies and procedures that improve emergency management practices. This involves staying updated on best practices and regulatory requirements to enhance community resilience.

In summary, your contributions as an Emergency Services Coordinator directly impact the safety and preparedness of the community. Your work ensures that when emergencies occur, a well-prepared and coordinated response can be executed effectively, ultimately saving lives and minimizing the impact on the community.

Best Schools to become a Emergency Services Coordinator near Maryland 2024

American Public University System

Charles Town, WV

In-State Tuition:$6,840
Out-of-State Tuition:$6,840
Admission Rate:N/A
Graduation Rate:55%
Total Enrollment:48,668

Northeastern University

Boston, MA

In-State Tuition:$59,100
Out-of-State Tuition:$59,100
Admission Rate:7%
Graduation Rate:91%
Total Enrollment:30,013

Emergency Services Coordinator Salary in Maryland

Annual Median: $53,050
Hourly Median: $25.51

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Required Education To Become an Emergency Services Coordinator in Maryland

To become an Emergency Services Coordinator in Maryland, you will need to pursue specific educational qualifications and training. Here are the recommended degree programs relevant to this career path:

  • Crisis and Emergency Management: This degree program provides you with the foundational knowledge necessary for developing and implementing emergency response strategies. Emphasis is placed on crisis planning, recovery operations, and risk assessment.

  • Health and Medical Administrative Services: This program prepares you for the administrative side of emergency services, focusing on health care management, policy compliance, and the logistics of health service delivery during emergencies.

  • Homeland Security: Enrolling in a Homeland Security program equips you with an understanding of national security issues, emergency preparedness, and the coordination of response efforts among various agencies during crises.

  • Operations Management and Supervision: This degree focuses on the management of processes, resources, and personnel crucial to effective emergency response operations. Subjects like logistics, resource management, and team supervision are integral to this program.

In addition to obtaining a relevant degree, consider acquiring certifications in emergency management, which may enhance your qualifications for the role of an Emergency Services Coordinator.

Best Schools to become a Emergency Services Coordinator near Maryland 2024

American Public University System

Charles Town, WV

In-State Tuition:$6,840
Out-of-State Tuition:$6,840
Admission Rate:N/A
Graduation Rate:55%
Total Enrollment:48,668

Northeastern University

Boston, MA

In-State Tuition:$59,100
Out-of-State Tuition:$59,100
Admission Rate:7%
Graduation Rate:91%
Total Enrollment:30,013
Emergency Services Coordinator Job Description:
  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers.
  • Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters.
  • May coordinate and provide information to law enforcement and emergency response personnel.
  • May access sensitive databases and other information sources as needed.
  • May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Emergency Services Coordinator Required Skills and Competencies in Maryland

  • Crisis Management: You must possess the ability to remain calm under pressure, analyze critical situations quickly, and develop effective strategies to manage emergencies efficiently.

  • Communication Skills: Clearly articulating information and instructions to diverse audiences, including the public, emergency responders, and government officials, is essential. This includes strong verbal and written communication abilities.

  • Interpersonal Skills: Building relationships and collaborating with various stakeholders, such as community organizations, law enforcement, and healthcare providers, requires strong interpersonal skills to foster teamwork and trust.

  • Organizational Skills: Managing multiple tasks, prioritizing activities, and maintaining accurate records are necessary to ensure that all aspects of emergency services coordination run smoothly.

  • Problem-Solving Skills: You should have a knack for identifying potential issues quickly and formulating practical solutions that take into account the complexities of emergency situations.

  • Leadership and Management: Leading teams and initiatives during emergencies is vital. You should be able to motivate and guide a team, ensuring everyone understands their roles and responsibilities.

  • Technical Proficiency: Familiarity with emergency management software, communication tools, and data analysis systems is important to track incidents and coordinate effectively.

  • Attention to Detail: You must be meticulous when developing and implementing emergency plans and protocols to ensure effectiveness and compliance with regulations.

  • Cultural Competency: Understanding and respecting diverse cultures within the community enhances your ability to address the specific needs of different populations during emergencies.

  • Time Management: The ability to manage time effectively allows you to meet tight deadlines, particularly when coordinating emergency responses or planning drills and training exercises.

  • Analytical Skills: Being able to assess data and feedback from past emergencies helps you to improve future responses and preparedness plans.

  • Resilience and Adaptability: The ability to adjust to unexpected changes and bounce back from challenges is essential in an ever-evolving emergency services environment.

Job Duties for Emergency Services Coordinators

  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

  • Provide emergency medical instructions to callers.

  • Question callers to determine their locations and the nature of their problems to determine type of response needed.

Technologies and Skills Used by Emergency Services Coordinators

Data base user interface and query software

  • Microsoft Access
  • National Crime Information Center (NCIC) database

Helpdesk or call center software

  • Computer aided dispatch software
  • Spillman Technologies Spillman Computer-Aided Dispatch

Presentation software

  • Microsoft PowerPoint

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Talking to others

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Social

  • Changing what is done based on other people's actions
  • Understanding people's reactions

Job Market and Opportunities for Emergency Services Coordinator in Maryland

The job market for Emergency Services Coordinators in Maryland is strong, reflecting the increasing importance of public safety and emergency preparedness in today’s society. Numerous factors contribute to the demand and growth potential in this field.

  • Demand: As communities continue to prioritize disaster preparedness and response, the need for qualified Emergency Services Coordinators is on the rise. Government agencies, non-profits, and private organizations seek professionals who can effectively manage emergency situations and develop strategic plans.

  • Growth Potential: The growth potential for Emergency Services Coordinators in Maryland is promising. As more local governments and organizations recognize the need for emergency management, positions are becoming more abundant. Furthermore, the focus on resilience and recovery from natural and man-made disasters has led to increased funding for emergency management programs, which can open new roles and responsibilities.

  • Geographical Hotspots:

    • Baltimore: This city has a significant concentration of emergency services agencies, including fire, police, and emergency medical services, creating numerous opportunities.
    • Washington, D.C. Metro Area: The proximity to the nation’s capital means that many Maryland professionals work for federal agencies. The Department of Homeland Security and FEMA are key players in the regional job market.
    • Prince George’s County: This area has seen investments in emergency management infrastructure and services, leading to increased hiring in the sector.
    • Montgomery County: Known for its robust public health and safety programs, there are frequent openings for emergency services roles, with a strong focus on community engagement and preparedness.
    • Eastern Shore: As communities in this region become more vulnerable to disasters, the demand for emergency management professionals is rising.

Overall, the job market for Emergency Services Coordinators in Maryland is expanding, driven by a collective commitment to enhancing community safety and disaster response capabilities. This development creates a fertile environment for career growth and opportunities in this critical field.

Additional Resources To Help You Become an Emergency Services Coordinator in Maryland

  • Maryland Emergency Management Agency (MEMA)
    Visit the official site of MEMA for information on emergency management resources, training, and disaster response initiatives in Maryland.
    Maryland Emergency Management Agency

  • Federal Emergency Management Agency (FEMA)
    Access a wide array of tools, trainings, and guidelines set by FEMA, which are essential for emergency services personnel across the nation.
    FEMA

  • International Association of Emergency Managers (IAEM)
    This organization offers resources for professional development, networking opportunities, and certifications relevant to emergency management professionals.
    IAEM

  • National Fire Protection Association (NFPA)
    A valuable resource for fire prevention standards, safety protocols, and educational materials applicable in emergency services.
    NFPA

  • American Red Cross
    The Red Cross provides training programs, preparedness resources, and response logistics optimized for emergency services coordinators.
    American Red Cross

  • Emergency Management Institute (EMI)
    EMI offers specialized courses and training opportunities designed to enhance your skills in emergency preparedness and response.
    Emergency Management Institute

  • National Association of Emergency Medical Technicians (NAEMT)
    This organization supports paramedics and emergency medical technicians through education, advocacy, and research.
    NAEMT

  • Maryland Department of Health
    Explore emergency preparedness initiatives focusing on health services and public health response to emergencies in Maryland.
    Maryland Department of Health

  • Public Safety Training Center (PSTC)
    Offered through various community colleges in Maryland, PSTC provides training for a range of emergency services professions.
    PSTC

  • National Response Framework
    Familiarize yourself with the strategic framework that guides the national response to disasters and emergencies, useful for coordinators involved in planning.
    National Response Framework

These resources can provide guidance, knowledge, and professional development opportunities as you pursue a career as an Emergency Services Coordinator in Maryland.

Frequently Asked Questions (FAQs) About Emergency Services Coordinator in Maryland

  • What are the primary responsibilities of an Emergency Services Coordinator?
    As an Emergency Services Coordinator, you will be responsible for planning and coordinating emergency response strategies, ensuring resource availability, training personnel, conducting drills and simulations, and collaborating with various local and state agencies. You will also assess risks and develop response plans to manage natural disasters and public safety emergencies.

  • What qualifications do I need to become an Emergency Services Coordinator in Maryland?
    Typically, a bachelor's degree in emergency management, public safety administration, or a related field is required. Experience in emergency services, such as firefighting, law enforcement, or emergency medical services, can also be beneficial. Certifications from recognized organizations, like the Emergency Management Institute, may enhance your qualifications.

  • How does one gain experience in emergency services before becoming a coordinator?
    You can gain relevant experience by volunteering with local emergency organizations, such as fire departments or emergency medical services. Additionally, internships with government agencies involved in emergency management can be a valuable way to learn about the field.

  • What skills are essential for an Emergency Services Coordinator?
    Key skills include strong leadership abilities, excellent communication and interpersonal skills, analytical thinking, the ability to work under pressure, and proficiency in crisis management. Familiarity with emergency response technologies and systems is also important.

  • Is certification important for an Emergency Services Coordinator?
    Yes, obtaining certification can enhance your credibility and may be preferred by employers. Certifications such as the Certified Emergency Manager (CEM) or the Associate Emergency Manager (AEM) are recognized industry standards that can demonstrate your expertise in the field.

  • What career advancement opportunities exist for Emergency Services Coordinators?
    With experience, you can advance to higher-level management positions within emergency management agencies, such as Director of Emergency Services or Regional Emergency Manager. You may also transition into related fields, including disaster recovery, urban planning, or public administration.

  • How does the job market look for Emergency Services Coordinators in Maryland?
    The job market in Maryland for Emergency Services Coordinators is generally stable, especially with ongoing needs for public safety management and disaster response planning. Many local governments and state agencies are continually seeking qualified individuals to improve their emergency management capabilities.

  • What types of agencies employ Emergency Services Coordinators?
    You can find employment opportunities in a variety of settings, including local government agencies, state emergency management offices, federal agencies like FEMA, non-profit organizations focused on disaster relief, and private sector companies involved in emergency planning and safety consulting.

  • What is the typical salary range for an Emergency Services Coordinator in Maryland?
    Salaries can vary based on experience, education, and the specific agency. As of 2023, the average salary range for an Emergency Services Coordinator in Maryland is approximately $55,000 to $85,000 per year.

  • What are the typical work hours for an Emergency Services Coordinator?
    While standard work hours may be from 9 AM to 5 PM, you should be prepared for irregular hours, including evenings, weekends, and holidays. Emergency situations may arise at any time, requiring you to be on-call or respond immediately.