Emergency Communications Specialist Overview
Required Education and Training To Become an Emergency Communications Specialist
Best Schools to become a Emergency Communications Specialist in U.S. 2024
Fashion Institute of Technology
In-State Tuition:$7,170
Out-of-State Tuition:$21,692
Admission Rate:53%
Graduation Rate:83%
Total Enrollment:8,125
American Public University System
In-State Tuition:$6,840
Out-of-State Tuition:$6,840
Admission Rate:N/A
Graduation Rate:55%
Total Enrollment:48,668
Grand Canyon University
In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Harvard University
In-State Tuition:$52,659
Out-of-State Tuition:$52,659
Admission Rate:3%
Graduation Rate:98%
Total Enrollment:30,631
Arizona State University Digital Immersion
In-State Tuition:$10,978
Out-of-State Tuition:$13,248
Admission Rate:64%
Graduation Rate:52%
Total Enrollment:62,551
West Virginia University
In-State Tuition:$9,360
Out-of-State Tuition:$26,568
Admission Rate:88%
Graduation Rate:62%
Total Enrollment:24,741
Emergency Communications Specialist Job Description:
- Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers.
- Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters.
- May coordinate and provide information to law enforcement and emergency response personnel.
- May access sensitive databases and other information sources as needed.
- May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Required Skills and Competencies To Become an Emergency Communications Specialist
Job Duties for Emergency Communications Specialists
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Provide emergency medical instructions to callers.
Question callers to determine their locations and the nature of their problems to determine type of response needed.
Technologies and Skills Used by Emergency Communications Specialists
Data base user interface and query software
- Microsoft Access
- National Crime Information Center (NCIC) database
Helpdesk or call center software
- Computer aided dispatch software
- Spillman Technologies Spillman Computer-Aided Dispatch
Presentation software
- Microsoft PowerPoint
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Social
- Changing what is done based on other people's actions
- Understanding people's reactions