9-1-1 Emergency Dispatcher Overview
Required Education and Training To Become a 9-1-1 Emergency Dispatcher
Best Schools to become a 9-1-1 Emergency Dispatcher in U.S. 2024
Victor Valley College
In-State Tuition:$1,402
Out-of-State Tuition:$10,102
Admission Rate:N/A
Graduation Rate:24%
Total Enrollment:12,648
Santa Rosa Junior College
In-State Tuition:$1,242
Out-of-State Tuition:$9,234
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:15,552
Moraine Valley Community College
In-State Tuition:$7,776
Out-of-State Tuition:$9,096
Admission Rate:N/A
Graduation Rate:34%
Total Enrollment:10,511
American Medical Academy
In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:61%
Total Enrollment:333
Hillsborough Community College
In-State Tuition:$1,931
Out-of-State Tuition:$7,728
Admission Rate:N/A
Graduation Rate:33%
Total Enrollment:19,504
Miami Dade College
In-State Tuition:$1,987
Out-of-State Tuition:$7,947
Admission Rate:N/A
Graduation Rate:45%
Total Enrollment:47,245
9-1-1 Emergency Dispatcher Job Description:
- Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers.
- Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters.
- May coordinate and provide information to law enforcement and emergency response personnel.
- May access sensitive databases and other information sources as needed.
- May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Required Skills and Competencies To Become a 9-1-1 Emergency Dispatcher
Job Duties for 9-1-1 Emergency Dispatchers
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Provide emergency medical instructions to callers.
Question callers to determine their locations and the nature of their problems to determine type of response needed.
Technologies and Skills Used by 9-1-1 Emergency Dispatchers
Data base user interface and query software
- Microsoft Access
- National Crime Information Center (NCIC) database
Helpdesk or call center software
- Computer aided dispatch software
- Spillman Technologies Spillman Computer-Aided Dispatch
Presentation software
- Microsoft PowerPoint
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Social
- Changing what is done based on other people's actions
- Understanding people's reactions