Public Safety Communications Analyst Overview
Required Education and Training To Become a Public Safety Communications Analyst
Best Schools to become a Public Safety Communications Analyst in U.S. 2024
Eastern Gateway Community College
In-State Tuition:$4,115
Out-of-State Tuition:$7,727
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:30,364
Rio Salado College
In-State Tuition:$2,040
Out-of-State Tuition:$7,824
Admission Rate:N/A
Graduation Rate:10%
Total Enrollment:17,078
Full Sail University
In-State Tuition:$26,307
Out-of-State Tuition:$26,307
Admission Rate:N/A
Graduation Rate:41%
Total Enrollment:26,737
CUNY Borough of Manhattan Community College
In-State Tuition:$4,800
Out-of-State Tuition:$7,680
Admission Rate:N/A
Graduation Rate:24%
Total Enrollment:17,444
Santa Ana College
In-State Tuition:$1,104
Out-of-State Tuition:$8,712
Admission Rate:N/A
Graduation Rate:27%
Total Enrollment:23,852
American Public University System
In-State Tuition:$6,840
Out-of-State Tuition:$6,840
Admission Rate:N/A
Graduation Rate:55%
Total Enrollment:48,668
Public Safety Communications Analyst Job Description:
- Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers.
- Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters.
- May coordinate and provide information to law enforcement and emergency response personnel.
- May access sensitive databases and other information sources as needed.
- May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Required Skills and Competencies To Become a Public Safety Communications Analyst
Job Duties for Public Safety Communications Analysts
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Provide emergency medical instructions to callers.
Question callers to determine their locations and the nature of their problems to determine type of response needed.
Technologies and Skills Used by Public Safety Communications Analysts
Data base user interface and query software
- Microsoft Access
- National Crime Information Center (NCIC) database
Helpdesk or call center software
- Computer aided dispatch software
- Spillman Technologies Spillman Computer-Aided Dispatch
Presentation software
- Microsoft PowerPoint
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Social
- Changing what is done based on other people's actions
- Understanding people's reactions