Client Services Coordinator in Ohio Career Overview

As a Client Services Coordinator, your role lies at the heart of client interaction within an organization. You are the key liaison between clients and internal teams, ensuring that client needs are understood and met efficiently. Your responsibilities may include:

  • Facilitating communication between clients and various departments, ensuring alignment on project goals and timelines.
  • Managing client inquiries, providing timely responses, and resolving any issues that may arise, which helps maintain strong client relationships.
  • Collaborating with sales and marketing teams to understand client expectations and to contribute to service improvements based on client feedback.
  • Tracking project progress and ensuring that deliverables align with client expectations, fostering trust and satisfaction.

Your position is essential to enhancing the overall client experience, making you an integral part of driving business success. By ensuring that clients feel valued and supported, you contribute significantly to client retention and satisfaction, which are vital for the sustainability of any organization. Your ability to foster strong relationships and effectively coordinate between departments enables teams to work collaboratively and efficiently, ultimately leading to improved outcomes for both clients and the company.

Client Services Coordinator Salary in Ohio

Annual Median: $39,880
Hourly Median: $19.17

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Required Education To Become a Client Services Coordinator in Ohio

To pursue a career as a Client Services Coordinator in Ohio, you should consider the following educational qualifications and training:

  • Bachelor’s Degree in Business Administration and Management

    • This program provides a strong foundation in organizational management, finance, marketing, and human resources, equipping you with the essential skills to manage client services effectively.

  • Bachelor’s Degree in Business Administration

    • A general Business Administration degree offers a comprehensive understanding of business principles and practices, which is valuable for coordinating client services.

  • Bachelor’s Degree in Communication Management and Strategic Communications

    • This degree focuses on effective communication strategies and practices, vital for maintaining relationships with clients and addressing their needs.

  • Bachelor’s Degree in Community Organization and Advocacy

    • This program emphasizes skills in community engagement and advocacy, helping you develop the ability to connect clients with necessary resources and services.

  • Bachelor’s Degree in Public Relations

    • A Public Relations degree prepares you for managing client communications and public perceptions, focusing on relationship-building and client satisfaction.

In addition to a degree, gaining relevant experience through internships or entry-level positions in related fields can further enhance your qualifications.

Best Schools to become a Client Services Coordinator in Ohio 2024

#1Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#2Merrimack County

Southern New Hampshire University

Manchester, NH

In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
#3Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#4El Paso County

Colorado Technical University-Colorado Springs

Colorado Springs, CO

In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
#5Maricopa County

Grand Canyon University

Phoenix, AZ

In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
#6Lynchburg City

Liberty University

Lynchburg, VA

In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Client Services Coordinator Job Description:
  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
  • May handle and resolve general complaints.
  • Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Client Services Coordinator Required Skills and Competencies in Ohio

  • Communication Skills: You must possess strong verbal and written communication abilities. Effectively conveying information and instructions to clients, team members, and stakeholders is essential to ensure clarity and understanding.

  • Interpersonal Skills: Building and maintaining relationships is key in this role. You need to be approachable, empathetic, and able to engage with clients to understand their needs and concerns.

  • Organizational Skills: Managing multiple tasks and maintaining attention to detail is critical. You should be proficient in prioritizing responsibilities, scheduling appointments, and maintaining organized records.

  • Problem-Solving Skills: You will frequently encounter challenges that require innovative solutions. The ability to analyze problems, think critically, and develop effective strategies to resolve issues is important.

  • Time Management: Proficiency in managing your time effectively allows you to meet deadlines while handling various client requests. Being able to work efficiently under pressure is vital.

  • Technical Skills: Familiarity with customer relationship management (CRM) systems and other digital tools is necessary. You should be comfortable using software applications for communication, data entry, and client tracking.

  • Customer Service Orientation: A strong focus on client satisfaction is essential. You should be dedicated to understanding and meeting client expectations, handling inquiries promptly, and addressing concerns professionally.

  • Adaptability: The ability to adjust to changing situations and client needs is valuable. You should remain flexible in your approach to various tasks and challenges that may arise.

  • Collaboration Skills: Working effectively within a team and collaborating with different departments is important. You should be able to share information, support colleagues, and contribute to team goals.

  • Attention to Detail: Accuracy is key in client communications and data management. You should be meticulous in your work to prevent errors and ensure high-quality service delivery.

Job Duties for Client Services Coordinators

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Technologies and Skills Used by Client Services Coordinators

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge
  • Salesforce software

Data base user interface and query software

  • Airtable
  • Yardi software

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Oracle PeopleSoft

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Talking to others

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Social

  • Bringing people together to solve differences
  • Looking for ways to help people

Job Market and Opportunities for Client Services Coordinator in Ohio

The job market for Client Services Coordinators in Ohio is currently characterized by a steady demand, driven by various sectors that prioritize customer satisfaction and operational efficiency. Here are some key points to consider regarding the job opportunities available for this role in the state:

  • Increased Demand: Organizations across industries such as healthcare, technology, finance, and retail are increasingly recognizing the importance of client relations. This has resulted in a notable demand for Client Services Coordinators who can facilitate effective communication between clients and service providers.

  • Growth Potential: The position of Client Services Coordinator is projected to experience growth as businesses continue to expand their customer service teams to enhance client experience and retention rates. This growth is particularly evident in sectors where competition is high, necessitating exceptional client service to stand out.

  • Geographical Hotspots:

    • Columbus: As Ohio's capital and a major metropolitan area, Columbus has a diverse economy with numerous corporations, startups, and healthcare facilities that require Client Services Coordinators.
    • Cleveland: Known for its strong presence in healthcare, finance, and manufacturing, Cleveland offers ample opportunities for professionals in client services, especially in industries focusing on client engagement and relationship management.
    • Cincinnati: With a mix of large corporations and small businesses, Cincinnati presents a dynamic environment for Client Services Coordinators. The city's emphasis on customer-centric approaches in various sectors enhances job prospects.
    • Dayton: This city hosts businesses in aerospace, healthcare, and technology, creating demand for skilled client services professionals who can navigate diverse client needs and foster relationships.

  • Remote Work Options: The rise of remote work has also influenced the job market. Many companies in Ohio are offering flexible work arrangements, which can expand opportunities for Client Services Coordinators beyond geographical limitations.

  • Networking Opportunities: Engaging in local industry associations, trade shows, and job fairs can provide valuable networking opportunities. Collaboration with local businesses and participation in community events can lead to job openings, partnerships, and professional growth.

By considering these factors, you can better navigate the career landscape for Client Services Coordinators in Ohio and position yourself for future opportunities within this dynamic field.

Top Related Careers to Client Services Coordinator 2024

Customer Relations Associate
Customer Support Agent
Service Desk Representative
Client Care Specialist

Additional Resources To Help You Become a Client Services Coordinator in Ohio

  • Ohio Department of Job and Family Services
    Explore labor market information, career opportunities, and training programs specific to Ohio.
    Ohio Department of Job and Family Services

  • Bureau of Labor Statistics (BLS)
    Access data on employment, wages, and job outlook for Client Services Coordinators and related roles.
    Bureau of Labor Statistics

  • Society for Human Resource Management (SHRM)
    Find resources, certifications, and articles relevant to human resources and client services management.
    SHRM

  • National Association of Professional Women (NAPW)
    Network with other professionals and access resources for career growth and development in client services.
    NAPW

  • LinkedIn Learning
    Enhance your skills with online courses related to customer service, project management, and communication.
    LinkedIn Learning

  • American Management Association (AMA)
    Discover training programs and resources focused on management and effective client services strategies.
    AMA

  • CareerOneStop
    Utilize this resource for job search tips, resume building, and exploring career pathways.
    CareerOneStop

  • Cleveland State University - Center for Workforce Development
    Take advantage of courses and workshops designed to equip professionals with skills in customer service and coordination.
    Cleveland State University

  • Customer Service Institute
    Gain insights into best practices, certifications, and trends in customer service management.
    Customer Service Institute

  • Local Professional Associations
    Consider joining local chapters of professional organizations such as the American Society of Administrative Professionals (ASAP) for networking opportunities.
    ASAP

These resources will aid in your professional development, networking, and job search as you pursue a career as a Client Services Coordinator in Ohio.

Frequently Asked Questions (FAQs) About Client Services Coordinator in Ohio

  • What does a Client Services Coordinator do?
    A Client Services Coordinator is responsible for managing client relationships and ensuring client satisfaction. This role typically involves communicating with clients, addressing inquiries, coordinating services, and collaborating with internal teams to support clients' needs.

  • What qualifications do I need to become a Client Services Coordinator?
    Most employers require a bachelor’s degree in business, communications, or a related field. Relevant work experience in customer service or administration is also beneficial. Strong interpersonal, organizational, and communication skills are essential.

  • What skills are important for a Client Services Coordinator?
    Key skills include:

    • Excellent verbal and written communication
    • Strong organizational abilities
    • Attention to detail
    • Problem-solving skills
    • Proficiency in CRM software and Microsoft Office Suite
    • Ability to work collaboratively with diverse teams

  • What are typical employers for Client Services Coordinators in Ohio?
    Common employers include:

    • Corporate organizations
    • Healthcare providers
    • Financial services companies
    • Non-profit organizations
    • Educational institutions

  • What is the average salary for a Client Services Coordinator in Ohio?
    As of October 2023, the average salary for a Client Services Coordinator in Ohio ranges from $40,000 to $60,000 per year, depending on experience, industry, and specific job responsibilities.

  • What are the typical working hours for this role?
    Client Services Coordinators usually work full-time, with standard hours being 9 AM to 5 PM, Monday through Friday. Some positions may require occasional overtime or weekend work, depending on client needs and project deadlines.

  • What advancement opportunities exist for Client Services Coordinators?
    With experience, you may advance to roles such as Client Services Manager, Account Manager, or Director of Client Services. Continuing education and additional certifications in project management or customer relations can also facilitate career growth.

  • Is this role suitable for remote work?
    Many Client Services Coordinator positions can be performed remotely, especially with the rise of digital communication. However, some roles may require in-person interactions with clients or team members, particularly in service industries.

  • How can I improve my chances of getting hired as a Client Services Coordinator?
    Enhancing your resume with relevant internships or entry-level experience in customer service can strengthen your application. Networking, obtaining certifications in customer relationship management, and honing your skills in communication and project management can also be advantageous.

  • What are some common challenges faced in this role?
    Common challenges include managing multiple client accounts simultaneously, addressing client complaints effectively, and dealing with tight deadlines or project changes. Strong time management and problem-solving skills can help navigate these challenges.