Customer Relations Associate Overview
Required Education and Training To Become a Customer Relations Associate
Best Schools to become a Customer Relations Associate in U.S. 2024
University of Phoenix-Arizona
In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
Southern New Hampshire University
In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
Western Governors University
In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
Sinclair Community College
In-State Tuition:$3,889
Out-of-State Tuition:$7,636
Admission Rate:N/A
Graduation Rate:30%
Total Enrollment:17,591
Colorado Technical University-Colorado Springs
In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
Grand Canyon University
In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Customer Relations Associate Job Description:
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
- May handle and resolve general complaints.
- Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Required Skills and Competencies To Become a Customer Relations Associate
Job Duties for Customer Relations Associates
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Technologies and Skills Used by Customer Relations Associates
Customer relationship management CRM software
- Blackbaud The Raiser's Edge
- Salesforce software
Data base user interface and query software
- Airtable
- Yardi software
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle PeopleSoft
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Social
- Bringing people together to solve differences
- Looking for ways to help people