Service Desk Representative Overview
Required Education and Training To Become a Service Desk Representative
Best Schools to become a Service Desk Representative in U.S. 2024
DeVry University-Illinois
In-State Tuition:$14,392
Out-of-State Tuition:$14,392
Admission Rate:43%
Graduation Rate:43%
Total Enrollment:26,384
University of Phoenix-Arizona
In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
Purdue University Global
In-State Tuition:$10,080
Out-of-State Tuition:$13,356
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:45,125
Coastline Community College
In-State Tuition:$1,104
Out-of-State Tuition:$8,664
Admission Rate:N/A
Graduation Rate:23%
Total Enrollment:8,077
Valencia College
In-State Tuition:$1,984
Out-of-State Tuition:$7,933
Admission Rate:N/A
Graduation Rate:45%
Total Enrollment:43,370
Ultimate Medical Academy
In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:50%
Total Enrollment:6,368
Service Desk Representative Job Description:
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
- May handle and resolve general complaints.
- Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Required Skills and Competencies To Become a Service Desk Representative
Job Duties for Service Desk Representatives
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Technologies and Skills Used by Service Desk Representatives
Customer relationship management CRM software
- Blackbaud The Raiser's Edge
- Salesforce software
Data base user interface and query software
- Airtable
- Yardi software
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle PeopleSoft
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Social
- Bringing people together to solve differences
- Looking for ways to help people