Customer Support Agent Overview
Required Education and Training To Become a Customer Support Agent
Best Schools to become a Customer Support Agent in U.S. 2024
Sinclair Community College
In-State Tuition:$3,889
Out-of-State Tuition:$7,636
Admission Rate:N/A
Graduation Rate:30%
Total Enrollment:17,591
Rio Salado College
In-State Tuition:$2,040
Out-of-State Tuition:$7,824
Admission Rate:N/A
Graduation Rate:10%
Total Enrollment:17,078
Central Georgia Technical College
In-State Tuition:$2,400
Out-of-State Tuition:$4,800
Admission Rate:N/A
Graduation Rate:44%
Total Enrollment:9,683
Maysville Community and Technical College
In-State Tuition:$4,368
Out-of-State Tuition:$15,288
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:3,974
Eastern Gateway Community College
In-State Tuition:$4,115
Out-of-State Tuition:$7,727
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:30,364
Ivy Tech Community College
In-State Tuition:$4,487
Out-of-State Tuition:$8,777
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:89,705
Customer Support Agent Job Description:
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
- May handle and resolve general complaints.
- Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Required Skills and Competencies To Become a Customer Support Agent
Job Duties for Customer Support Agents
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Technologies and Skills Used by Customer Support Agents
Customer relationship management CRM software
- Blackbaud The Raiser's Edge
- Salesforce software
Data base user interface and query software
- Airtable
- Yardi software
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle PeopleSoft
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Social
- Bringing people together to solve differences
- Looking for ways to help people