Voice Communications Facilitator Overview
Required Education and Training To Become a Voice Communications Facilitator
Best Schools to become a Voice Communications Facilitator in U.S. 2024
California State University-Fullerton
In-State Tuition:$5,742
Out-of-State Tuition:$17,622
Admission Rate:67%
Graduation Rate:69%
Total Enrollment:40,386
Fashion Institute of Technology
In-State Tuition:$7,170
Out-of-State Tuition:$21,692
Admission Rate:53%
Graduation Rate:83%
Total Enrollment:8,125
Ohio State University-Main Campus
In-State Tuition:$11,525
Out-of-State Tuition:$35,782
Admission Rate:53%
Graduation Rate:88%
Total Enrollment:60,540
California State University-Sacramento
In-State Tuition:$5,742
Out-of-State Tuition:$17,622
Admission Rate:93%
Graduation Rate:54%
Total Enrollment:31,818
Arizona State University Digital Immersion
In-State Tuition:$10,978
Out-of-State Tuition:$13,248
Admission Rate:64%
Graduation Rate:52%
Total Enrollment:62,551
James Madison University
In-State Tuition:$7,684
Out-of-State Tuition:$24,744
Admission Rate:78%
Graduation Rate:81%
Total Enrollment:22,224
Voice Communications Facilitator Job Description:
- Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls.
- May supply information to callers and record messages.
Required Skills and Competencies To Become a Voice Communications Facilitator
Job Duties for Voice Communications Facilitators
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Technologies and Skills Used by Voice Communications Facilitators
Electronic mail software
- IBM Notes
- Microsoft Outlook
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Social
- Looking for ways to help people
- Understanding people's reactions