Call Routing Specialist Overview
Required Education and Training To Become a Call Routing Specialist
Best Schools to become a Call Routing Specialist in U.S. 2024
Sinclair Community College
In-State Tuition:$3,889
Out-of-State Tuition:$7,636
Admission Rate:N/A
Graduation Rate:30%
Total Enrollment:17,591
Rio Salado College
In-State Tuition:$2,040
Out-of-State Tuition:$7,824
Admission Rate:N/A
Graduation Rate:10%
Total Enrollment:17,078
Fashion Institute of Technology
In-State Tuition:$7,170
Out-of-State Tuition:$21,692
Admission Rate:53%
Graduation Rate:83%
Total Enrollment:8,125
Central Georgia Technical College
In-State Tuition:$2,400
Out-of-State Tuition:$4,800
Admission Rate:N/A
Graduation Rate:44%
Total Enrollment:9,683
West Virginia University
In-State Tuition:$9,360
Out-of-State Tuition:$26,568
Admission Rate:88%
Graduation Rate:62%
Total Enrollment:24,741
University of Kentucky
In-State Tuition:$11,496
Out-of-State Tuition:$30,913
Admission Rate:95%
Graduation Rate:69%
Total Enrollment:31,547
Call Routing Specialist Job Description:
- Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls.
- May supply information to callers and record messages.
Required Skills and Competencies To Become a Call Routing Specialist
Job Duties for Call Routing Specialists
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Technologies and Skills Used by Call Routing Specialists
Electronic mail software
- IBM Notes
- Microsoft Outlook
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Social
- Looking for ways to help people
- Understanding people's reactions