Order Processing Specialist in Illinois Career Overview

As an Order Processing Specialist, you play a significant role in the supply chain and customer service sectors. Your responsibilities primarily focus on managing and executing order processing tasks, which are essential for maintaining efficient operations within a company.

Key aspects of this career include:

  • Order Management: You are responsible for verifying and processing customer orders, ensuring that accurate information is recorded in the system for fulfillment. This includes confirming product availability, pricing, and delivery details.

  • Communication: You serve as a liaison between various departments, including sales, inventory, and shipping, ensuring that everyone is updated on order status and any potential issues that may arise.

  • Problem Resolution: When discrepancies or issues occur, it’s your job to troubleshoot and find solutions quickly, which helps maintain customer satisfaction and loyalty.

  • Data Entry and Maintenance: You ensure that all order-related information is entered accurately and maintained in the database. This includes handling returns, exchanges, and updates to customer accounts.

  • Compliance and Accuracy: You adhere to company policies and compliance standards, ensuring that all orders are processed according to guidelines and regulations.

The importance of this role cannot be underestimated; effective order processing directly influences inventory management, operational efficiency, and overall customer satisfaction. Your diligent efforts contribute to the seamless flow of goods and services from suppliers to customers, thereby enhancing the company’s reputation and success in the marketplace.

Order Processing Specialist Salary in Illinois

Annual Median: $40,860
Hourly Median: $19.65

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Required Education To Become an Order Processing Specialist in Illinois

To become an Order Processing Specialist in Illinois, you typically need to complete relevant educational programs. Below are the specific college degree programs that can prepare you for this role:

  • Business Operations Support and Secretarial Services: This program provides the foundational knowledge necessary for effective office management and order processing. It focuses on administrative tasks, communication skills, and business operations.

  • General Office Occupations and Clerical Services: This course covers a wide range of office functions and clerical tasks, equipping you with the skills needed for data entry, file management, and customer interactions.

  • Office Management and Supervision: This program offers insights into managerial practices within an office setting, emphasizing supervision, organization, and the effective processing of orders and requests.

  • Customer Service Management: This specialization focuses on enhancing customer interactions and service, which is essential for handling order processing efficiently and effectively.

  • Business Administration and Management: This broader degree provides a good understanding of business principles and practices, which can be beneficial in managing order processing workflows and contributing to overall business operations.

Pursuing one or more of these programs will give you a solid educational background that is advantageous for a career as an Order Processing Specialist.

Best Schools to become a Order Processing Specialist in Illinois 2024

#1Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#2Merrimack County

Southern New Hampshire University

Manchester, NH

In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
#3Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#4El Paso County

Colorado Technical University-Colorado Springs

Colorado Springs, CO

In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
#5Maricopa County

Grand Canyon University

Phoenix, AZ

In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
#6Lynchburg City

Liberty University

Lynchburg, VA

In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Order Processing Specialist Job Description:
  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities.
  • Generally receives orders via mail, phone, fax, or other electronic means.
  • Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Order Processing Specialist Required Skills and Competencies in Illinois

  • Attention to Detail: You need to accurately process orders and ensure that all information is correct to prevent errors that can lead to customer dissatisfaction or financial loss.

  • Organizational Skills: Managing multiple orders and maintaining an orderly workflow is essential. You should be capable of prioritizing tasks effectively.

  • Communication Skills: Clear communication with customers, vendors, and team members is vital. This includes both verbal and written communication to ensure that all parties understand order specifications and statuses.

  • Problem-Solving Skills: You should be able to quickly identify issues with orders and develop solutions to resolve them promptly, ensuring customer satisfaction and operational efficiency.

  • Time Management: Balancing various responsibilities while meeting deadlines is important. You will need to develop techniques to manage your time efficiently.

  • Proficiency in Computer Software: Familiarity with order processing, inventory management, and enterprise resource planning (ERP) software is necessary for effectively carrying out your duties.

  • Customer Service Orientation: A strong focus on meeting customer needs and resolving any issues that arise can enhance customer satisfaction and loyalty.

  • Analytical Skills: You should be able to assess data related to orders, identify trends, and make informed decisions based on your findings.

  • Adaptability: Being able to adjust to changes in processes, technology, or customer demands will help you thrive in a dynamic work environment.

  • Teamwork: Working collaboratively with others in your department and related areas is important for ensuring smooth operations and successful outcomes.

Job Duties for Order Processing Specialists

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

  • Recommend merchandise or services that will meet customers' needs.

  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Technologies and Skills Used by Order Processing Specialists

Electronic mail software

  • Email software
  • Microsoft Outlook

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • SAP software

Presentation software

  • Microsoft PowerPoint

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Talking to others

Social

  • Changing what is done based on other people's actions
  • Looking for ways to help people

Job Market and Opportunities for Order Processing Specialist in Illinois

The job market for Order Processing Specialists in Illinois presents promising prospects, driven by several key factors:

  • High Demand: Businesses across various sectors, including e-commerce, retail, and logistics, are increasingly relying on efficient order processing systems. This trend leads to a steady demand for skilled Order Processing Specialists who can manage and streamline order workflows.

  • Growth Potential: As automation and technology continue to evolve, there is an increased focus on enhancing operational efficiency. Order Processing Specialists are becoming essential in implementing new software systems, adopting best practices, and ensuring that orders are processed accurately and promptly. Consequently, there is potential for career advancement into supervisory or managerial positions.

  • Geographical Hotspots: Certain areas in Illinois are particularly favorable for Order Processing Specialists:

    • Chicago: As the largest city in Illinois, Chicago is a hub for major corporations and logistics firms, resulting in a robust job market for professionals in this field.
    • Schaumburg: Home to numerous retail and corporate offices, Schaumburg offers various opportunities, especially within e-commerce and inventory management sectors.
    • Aurora and Naperville: These suburbs are experiencing growth in warehousing and distribution centers, leading to increased demand for order processing roles.
    • Peoria: With a strong manufacturing sector, Peoria also presents job opportunities for Order Processing Specialists, particularly in companies that require effective coordination between production and customer service.

  • Sector Variability: The order processing demand varies by industry. While e-commerce has seen a significant uptick, traditional retail and manufacturing sectors continue to require skilled professionals to manage order flows as they adapt to digital transformations.

  • Networking Opportunities: Professional associations and local business networks in Illinois can provide valuable connections and insights into the job market. Engaging with industry groups can enhance your visibility and open doors to job opportunities.

Overall, the outlook for Order Processing Specialists in Illinois remains positive, with varied opportunities across the state, especially in urban centers and growing suburban areas. Staying informed about industry trends and participating in networking events can significantly aid in navigating this dynamic job market.

Top Related Careers to Order Processing Specialist 2024

Customer Service Coordinator
Inventory Control Clerk
Purchase Order Administrator
Shipping and Receiving Clerk

Additional Resources To Help You Become an Order Processing Specialist in Illinois

  • American Society of Administrative Professionals (ASAP)
    Explore training resources, certification programs, and articles relevant to administrative support roles, including order processing.
    Visit ASAP

  • National Career Development Association (NCDA)
    Access career development resources, including job search tips and strategies tailored for various professions.
    Visit NCDA

  • Bureau of Labor Statistics (BLS) - Order Clerks
    Review employment statistics, job outlook, and detailed information about the role of order clerks and processing specialists.
    Visit BLS

  • LinkedIn Learning
    Gain access to various online courses focusing on order processing, customer service skills, and inventory management.
    Visit LinkedIn Learning

  • Coursera - Supply Chain Management
    Enroll in courses that cover supply chain basics, including order processing as part of the broader supply chain ecosystem.
    Visit Coursera

  • The Order Fulfillment Process: A Comprehensive Guide
    Read this detailed guide that covers the various aspects of order fulfillment, including order processing best practices.
    View the Guide

  • National Institute for Certification in Engineering Technologies (NICET)
    Explore certification options that can enhance your skills in logistics and order processing.
    Visit NICET

  • Trade Publications
    Subscribe to trade journals and publications like Industrial Supply Magazine and Supply Chain Management Review for industry news and trends.
    Visit Industrial Supply Magazine
    Visit Supply Chain Management Review

  • Professional Networking and Job Boards
    Engage with organizations on platforms such as Indeed, Glassdoor, and LinkedIn to find job openings and connect with other professionals in the field.
    Visit Indeed
    Visit Glassdoor
    Visit LinkedIn Jobs

  • Local Community Colleges and Training Programs
    Research programs offered by local community colleges in Illinois that focus on business administration, supply chain management, or administrative support, which can provide relevant certifications and skills.
    Find a Community College

These resources can provide valuable insights, skills, and knowledge to support your career as an Order Processing Specialist.

Frequently Asked Questions (FAQs) About Order Processing Specialist in Illinois

  • What is an Order Processing Specialist?
    An Order Processing Specialist is responsible for managing and executing the order fulfillment process. This includes receiving customer orders, inputting data into systems, coordinating with inventory and shipping departments, and ensuring timely delivery of products.

  • What qualifications do I need to become an Order Processing Specialist?
    Typically, a high school diploma or equivalent is required. Additional qualifications may include experience in customer service or order processing, familiarity with order management software, and strong communication skills.

  • What skills are essential for this role?
    Key skills include attention to detail, proficiency in data entry, strong organizational abilities, and effective communication. Familiarity with inventory management and customer service principles can also be beneficial.

  • What does a typical day look like for an Order Processing Specialist?
    A typical day involves receiving and processing customer orders, updating records in the order management system, communicating with customers about their orders, and working closely with shipping and logistics teams to ensure timely delivery.

  • What software or tools do Order Processing Specialists use?
    Order Processing Specialists often use software like ERP systems (e.g., SAP, Oracle), CRM tools, and spreadsheets. Proficiency in Microsoft Office, particularly Excel, is frequently required as well.

  • Is there room for advancement in this career?
    Yes, there is often room for advancement. With experience, you may progress to roles such as Order Processing Supervisor, Inventory Manager, or Supply Chain Analyst, depending on your skills and the structure of the organization.

  • What industries employ Order Processing Specialists?
    Order Processing Specialists are employed across various industries, including retail, e-commerce, manufacturing, and logistics. Any company that sells products and requires order fulfillment may have a need for this role.

  • What is the average salary for an Order Processing Specialist in Illinois?
    As of 2023, the average salary for an Order Processing Specialist in Illinois ranges from $35,000 to $55,000 per year, depending on experience, location, and the specific employer.

  • Are there specific certifications I should consider?
    While not mandatory, certifications in supply chain management or logistics, such as those offered by APICS, can enhance your qualifications and marketability in this field.

  • What are the common challenges faced in this role?
    Common challenges include handling high volumes of orders during peak times, ensuring accuracy in order fulfillment, and managing customer expectations regarding delivery times.

  • How can I improve my chances of getting hired as an Order Processing Specialist?
    To improve your chances of getting hired, focus on gaining relevant experience through internships or entry-level positions in logistics or customer service. Additionally, sharpening your technical skills in order management software and developing strong communication abilities can make you a more appealing candidate.