Customer Service Coordinator Overview

Required Education and Training To Become a Customer Service Coordinator

Best Schools to become a Customer Service Coordinator in U.S. 2024

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891

Southern New Hampshire University

Manchester, NH

In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935

Sinclair Community College

Dayton, OH

In-State Tuition:$3,889
Out-of-State Tuition:$7,636
Admission Rate:N/A
Graduation Rate:30%
Total Enrollment:17,591

Colorado Technical University-Colorado Springs

Colorado Springs, CO

In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808

Grand Canyon University

Phoenix, AZ

In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Customer Service Coordinator Job Description:
  • Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities.
  • Generally receives orders via mail, phone, fax, or other electronic means.
  • Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Required Skills and Competencies To Become a Customer Service Coordinator

Job Duties for Customer Service Coordinators

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

  • Recommend merchandise or services that will meet customers' needs.

  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Technologies and Skills Used by Customer Service Coordinators

Electronic mail software

  • Email software
  • Microsoft Outlook

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • SAP software

Presentation software

  • Microsoft PowerPoint

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Talking to others

Social

  • Changing what is done based on other people's actions
  • Looking for ways to help people

Current Job Market and Opportunites for a Customer Service Coordinator

Additional Resources To Help You Become a Customer Service Coordinator

FAQs About Becoming a Customer Service Coordinator