Emergency Services Dispatcher Overview
Required Education and Training To Become an Emergency Services Dispatcher
Best Schools to become a Emergency Services Dispatcher in U.S. 2024
Valencia College
In-State Tuition:$1,984
Out-of-State Tuition:$7,933
Admission Rate:N/A
Graduation Rate:45%
Total Enrollment:43,370
Victor Valley College
In-State Tuition:$1,402
Out-of-State Tuition:$10,102
Admission Rate:N/A
Graduation Rate:24%
Total Enrollment:12,648
Santa Rosa Junior College
In-State Tuition:$1,242
Out-of-State Tuition:$9,234
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:15,552
Moraine Valley Community College
In-State Tuition:$7,776
Out-of-State Tuition:$9,096
Admission Rate:N/A
Graduation Rate:34%
Total Enrollment:10,511
Fort Hays State University
In-State Tuition:$4,140
Out-of-State Tuition:$14,580
Admission Rate:88%
Graduation Rate:51%
Total Enrollment:12,949
Southern New Hampshire University
In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
Emergency Services Dispatcher Job Description:
- Provide information by accessing alphabetical, geographical, or other directories.
- Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections.
- May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Required Skills and Competencies To Become an Emergency Services Dispatcher
Job Duties for Emergency Services Dispatchers
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Technologies and Skills Used by Emergency Services Dispatchers
Operating system software
- Handheld computer device software
- Microsoft Windows
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it