Customer Service Representative Overview
Required Education and Training To Become a Customer Service Representative
Best Schools to become a Customer Service Representative in U.S. 2024
Sinclair Community College
In-State Tuition:$3,889
Out-of-State Tuition:$7,636
Admission Rate:N/A
Graduation Rate:30%
Total Enrollment:17,591
Rio Salado College
In-State Tuition:$2,040
Out-of-State Tuition:$7,824
Admission Rate:N/A
Graduation Rate:10%
Total Enrollment:17,078
Central Georgia Technical College
In-State Tuition:$2,400
Out-of-State Tuition:$4,800
Admission Rate:N/A
Graduation Rate:44%
Total Enrollment:9,683
Coastline Community College
In-State Tuition:$1,104
Out-of-State Tuition:$8,664
Admission Rate:N/A
Graduation Rate:23%
Total Enrollment:8,077
Valencia College
In-State Tuition:$1,984
Out-of-State Tuition:$7,933
Admission Rate:N/A
Graduation Rate:45%
Total Enrollment:43,370
Gateway Technical College
In-State Tuition:$4,304
Out-of-State Tuition:$6,455
Admission Rate:N/A
Graduation Rate:45%
Total Enrollment:9,881
Customer Service Representative Job Description:
- Provide information by accessing alphabetical, geographical, or other directories.
- Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections.
- May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Required Skills and Competencies To Become a Customer Service Representative
Job Duties for Customer Service Representatives
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Technologies and Skills Used by Customer Service Representatives
Operating system software
- Handheld computer device software
- Microsoft Windows
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it