Communications Specialist Overview
Required Education and Training To Become a Communications Specialist
Best Schools to become a Communications Specialist in U.S. 2024
Full Sail University
In-State Tuition:$26,307
Out-of-State Tuition:$26,307
Admission Rate:N/A
Graduation Rate:41%
Total Enrollment:26,737
Fashion Institute of Technology
In-State Tuition:$7,170
Out-of-State Tuition:$21,692
Admission Rate:53%
Graduation Rate:83%
Total Enrollment:8,125
Utah State University
In-State Tuition:$7,387
Out-of-State Tuition:$23,305
Admission Rate:94%
Graduation Rate:54%
Total Enrollment:27,943
Baylor University
In-State Tuition:$51,738
Out-of-State Tuition:$51,738
Admission Rate:46%
Graduation Rate:81%
Total Enrollment:20,709
University of Southern California
In-State Tuition:$63,468
Out-of-State Tuition:$63,468
Admission Rate:12%
Graduation Rate:92%
Total Enrollment:48,945
University of Michigan-Ann Arbor
In-State Tuition:$17,454
Out-of-State Tuition:$56,941
Admission Rate:18%
Graduation Rate:93%
Total Enrollment:51,225
Communications Specialist Job Description:
- Provide information by accessing alphabetical, geographical, or other directories.
- Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections.
- May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Required Skills and Competencies To Become a Communications Specialist
Job Duties for Communications Specialists
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Technologies and Skills Used by Communications Specialists
Operating system software
- Handheld computer device software
- Microsoft Windows
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Problem Solving
- Noticing a problem and figuring out the best way to solve it