In-Flight Customer Service Agent Overview
Required Education and Training To Become an In-Flight Customer Service Agent
Best Schools to become a In-Flight Customer Service Agent in U.S. 2024
Florida International University
In-State Tuition:$4,721
Out-of-State Tuition:$16,529
Admission Rate:64%
Graduation Rate:69%
Total Enrollment:55,609
University of Central Florida
In-State Tuition:$4,478
Out-of-State Tuition:$19,810
Admission Rate:41%
Graduation Rate:76%
Total Enrollment:68,346
University of Nevada-Las Vegas
In-State Tuition:$8,159
Out-of-State Tuition:$24,701
Admission Rate:85%
Graduation Rate:47%
Total Enrollment:30,660
California State Polytechnic University-Pomona
In-State Tuition:$5,742
Out-of-State Tuition:$17,622
Admission Rate:55%
Graduation Rate:66%
Total Enrollment:27,503
Washington State University
In-State Tuition:$10,708
Out-of-State Tuition:$26,392
Admission Rate:83%
Graduation Rate:62%
Total Enrollment:27,539
Florida State University
In-State Tuition:$4,640
Out-of-State Tuition:$19,084
Admission Rate:25%
Graduation Rate:85%
Total Enrollment:44,161
In-Flight Customer Service Agent Job Description:
- Monitor safety of the aircraft cabin.
- Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
Required Skills and Competencies To Become an In-Flight Customer Service Agent
Job Duties for In-Flight Customer Service Agents
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
Technologies and Skills Used by In-Flight Customer Service Agents
Calendar and scheduling software
- SBS International Maestro Suite
- ValtamTech Flight Crew Log
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Keeping track of how well people and/or groups are doing in order to make improvements
- Talking to others
Social
- Looking for ways to help people
- Understanding people's reactions