Explore Help Desk Specialist Schools (2024)

Looking to start your journey as a Help Desk Specialist? Finding the right education is key. Here's a curated list of schools offering quality Help Desk Specialist programs:

  • We've identified top institutions known for excellent Help Desk Specialist education.
  • Options include both local schools and nationally recognized programs.
  • Each listing highlights relevant degree programs for aspiring Help Desk Specialist professionals.
  • You'll also find information on related career paths in the field.

Browse through these options to find a program that aligns with your career goals in the Help Desk Specialist industry.

Top Help Desk Specialist Schools (2024)

View our ranking methodology here
#1DuPage County

DeVry University-Illinois

Naperville, IL

In-State Tuition:$14,392
Out-of-State Tuition:$14,392
Admission Rate:43%
Graduation Rate:43%
Total Enrollment:26,384
#2Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#3Whitley County

University of the Cumberlands

Williamsburg, KY

In-State Tuition:$9,875
Out-of-State Tuition:$9,875
Admission Rate:83%
Graduation Rate:44%
Total Enrollment:18,053
#4Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#5Taylor County

Campbellsville University

Campbellsville, KY

In-State Tuition:$25,600
Out-of-State Tuition:$25,600
Admission Rate:N/A
Graduation Rate:41%
Total Enrollment:11,775
#6Wake County

Wake Technical Community College

Raleigh, NC

In-State Tuition:$2,432
Out-of-State Tuition:$8,576
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:21,551

Help Desk Specialist Required Education (2024)

As you pursue a career as a Help Desk Specialist, it's important to understand the educational requirements that can help you succeed in this role. The minimum and advanced education options you might consider include:

  • Minimum Education:

    • High School Diploma or GED: A high school diploma or equivalent is typically the basic requirement for entry-level positions in help desk support. This foundational education provides essential skills in communication, problem-solving, and technical understanding.

  • Advanced Education Options:

    • Associate Degree: Obtaining an associate degree in a related field, such as information technology, computer science, or network administration, can enhance your knowledge and improve job prospects. This degree typically takes about two years to complete and covers essential topics that are relevant to help desk responsibilities.
    • Bachelor’s Degree: For those seeking more advanced roles within technical support or management, a bachelor’s degree in information technology, computer science, or a related field may be beneficial. This four-year degree offers a deeper understanding of systems and can lead to greater career opportunities.

    By selecting the appropriate educational path, you can effectively prepare yourself for a successful career as a Help Desk Specialist.

Help Desk Specialist Professional Certifications & Licenses (2024)

As a Help Desk Specialist, obtaining relevant certifications can enhance your credibility and demonstrate your technical skills to employers. While not always mandatory, these certifications can improve your job prospects and might be preferred by some organizations. Consider pursuing the following certifications:

  • CompTIA A+

    • Validates foundational skills in IT, covering hardware, software, troubleshooting, and customer service.

  • CompTIA Network+

    • Focuses on networking concepts, configuration, management, and troubleshooting, which is beneficial as you often deal with connectivity issues.

  • CompTIA Security+

    • Introduces essential security concepts and practices, important for maintaining secure environments in help desk operations.

  • Microsoft Certified: Modern Desktop Administrator Associate

    • Certifies skills in deploying, configuring, and maintaining Windows clients, as well as managing user accounts and access.

  • HDI Customer Service Representative

    • Concentrates on customer service skills specifically tailored for technical support roles and help desk environments.

  • ITIL Foundation Certification

    • Provides knowledge of IT service management best practices, enhancing your ability to align IT services with the needs of the business.

  • Cisco Certified Network Associate (CCNA)

    • Demonstrates your ability to install, configure, and troubleshoot networks, adding value if you engage in network-related support.

  • Zendesk Support Administrator Certification

    • Validates your skills using Zendesk for managing customer support, which is useful if your organization utilizes this platform.

  • Google IT Support Professional Certificate

    • Covers essential IT support skills and can be a great starting point for those new to the field.

These certifications not only help solidify your knowledge and skills but can also make you a more competitive candidate in the job market. Always check for specific requirements from potential employers, as certain certifications may be preferred or required in particular positions.

Job Duties for Help Desk Specialists

  • Oversee the daily performance of computer systems.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Technologies and Skills Used by Help Desk Specialists

Data base user interface and query software

  • Blackboard software
  • ServiceNow

Operating system software

  • Apple iOS
  • Google Android

Web platform development software

  • Google Angular
  • Spring Framework

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Reading work related information

People and Technology Systems

  • Figuring out how a system should work and how changes in the future will affect it
  • Thinking about the pros and cons of different options and picking the best one

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Help Desk Specialist Internships, Apprenticeships & Practical Training

As you consider pursuing a career as a Help Desk Specialist, gaining practical experience through internships and apprenticeships is essential. These opportunities not only enhance your resume but also provide you with real-world skills that are invaluable in this line of work. Here are several types of practical training options to explore:

  • Internships at IT Departments:

    • Many companies, ranging from tech startups to large corporations, offer internships in their IT departments. These internships typically involve assisting full-time staff with troubleshooting software or hardware issues, providing technical support, and handling user queries.
    • Look for internships that provide exposure to both user support and network management for well-rounded experience.

  • Community College Programs:

    • Some community colleges offer internships as part of their IT support curriculum. These programs often collaborate with local businesses to find placements for students in educational settings, non-profits, and small tech firms.
    • These internships may involve shadowing experienced help desk professionals and participating in live support tickets.

  • Remote Help Desk Internships:

    • With the rise of remote work, many companies are now offering virtual internships. These positions allow you to work from home while gaining experience in remote technical support, using ticketing systems, and assisting users via chat and email.
    • Seek out companies that emphasize flexible hours, as these experiences often come with a flexible schedule.

  • Apprenticeships through Tech Organizations:

    • Various technology organizations and unions offer apprenticeship programs that provide hands-on training. These initiatives usually combine classroom learning with on-the-job training, enabling you to work directly under experienced professionals.
    • These apprenticeships may cover a range of skills including customer service, advanced troubleshooting, and system administration.

  • Volunteering for Non-Profit Organizations:

    • Many non-profit organizations are in need of IT support but may not have the budget for full-time staff. Volunteering during your studies can give you valuable experience in a help desk role while also contributing to your community.
    • This experience often encompasses a variety of tasks, including setting up equipment, installing software, and providing training on how to use technical solutions.

  • Job Shadowing Opportunities:

    • Reach out to professionals in the field to arrange job shadowing opportunities. This informal training involves observing a Help Desk Specialist in their daily tasks, providing insights into troubleshooting processes and client interactions.
    • These personal connections can lead to mentorship, which is beneficial as you begin your career.

By participating in these practical training opportunities, you will develop essential skills and gain a competitive edge when entering the workforce as a Help Desk Specialist.

Help Desk Specialist Continuing Education & Professional Development (2024)

To enhance your skills and advance within the Help Desk Specialist career, engaging in continuing education and professional development is essential. Below are various avenues for growth that you can explore:

  • Certifications: Obtaining industry-recognized certifications can significantly bolster your qualifications. Consider the following:

    • CompTIA A+: Validates foundational skills needed for IT support and troubleshooting.
    • ITIL Foundation: Provides a basic understanding of IT service management best practices, beneficial for enhancing service delivery.
    • HDI Support Center Analyst: Focuses on help desk support skills and customer service excellence.

  • Online Courses & Training: Many platforms offer relevant courses that allow you to learn at your own pace. Consider:

    • Coursera: Offers courses on customer service, IT support, and specific software tools.
    • Udemy: Features practical courses, including advanced troubleshooting techniques and help desk operations.
    • LinkedIn Learning: Provides a variety of short courses on technical skills, communication, and problem-solving strategies.

  • Workshops and Bootcamps: Participating in hands-on workshops can boost your practical skills:

    • Look for local tech meetups or community college programs offering workshops on troubleshooting and customer service.
    • Bootcamps tailored for IT support can provide intensive training in a short period.

  • Networking: Building connections with other professionals can lead to new opportunities and insights:

    • Attend industry conferences, like the HDI Annual Conference, to network and learn from experienced professionals.
    • Join online communities and forums focused on help desk support to share knowledge and seek advice.

  • Webinars and Online Forums: Engage with interactive learning formats to keep updated on trends:

    • Participate in webinars hosted by organizations like HDI or CompTIA for the latest in help desk methodologies and technologies.
    • Join forums such as Spiceworks to discuss challenges and solutions with peers.

  • Higher Education: Pursuing further academic qualifications can open more advanced career opportunities:

    • Consider an associate’s or bachelor’s degree in information technology, computer science, or related fields to deepen your knowledge base.
    • Specific programs focusing on IT management can be beneficial for those looking to move into supervisory or managerial roles.

  • Soft Skills Development: Since customer service is pivotal in your role, enhancing your soft skills is vital:

    • Seek training in communication, conflict resolution, and time management to improve your interactions with customers.
    • Engage in role-playing exercises or simulations that focus on real-world customer service scenarios.

By actively pursuing these education and development opportunities, you can position yourself for growth and advancement in your career as a Help Desk Specialist.

What To Look For When Deciding On Campus vs Online Degree Programs for Help Desk Specialists (2024)

When considering your educational path as a Help Desk Specialist, you have two primary options: online programs and campus-based programs. Each has its own set of advantages and considerations, which can influence your decision based on your personal circumstances, learning style, and career aspirations.

Online Educational Programs

  • Flexibility: Online programs offer a flexible schedule, allowing you to balance your studies with work or personal commitments. You can often access course materials at any time, making it suitable for those with irregular work hours.

  • Variety of Courses: Many institutions provide a range of online courses specifically tailored to IT support and Help Desk roles. Look for programs that include topics like operating systems, network management, and customer service skills.

  • Self-Paced Learning: Many online programs allow you to progress at your own pace, enabling you to spend more or less time on a topic depending on your existing knowledge and comfort level.

  • Location Independence: You can enroll in programs from institutions located anywhere in the country, providing access to potentially higher-quality courses or unique specializations not available at local campuses.

  • Networking Opportunities: While online programs may seem less personal, they often include forums, group projects, and virtual meet-ups to facilitate networking with peers and instructors.

Campus-Based Educational Programs

  • Structured Environment: Traditional campus programs provide a structured learning environment, which can be beneficial if you thrive with regular schedules, face-to-face interactions, and access to immediate assistance from instructors.

  • Hands-On Experience: Many campus-based programs offer practical labs and workshops. This direct experience can enhance your understanding of the technical skills required for Help Desk positions.

  • Access to Campus Resources: Being on campus gives you access to various resources like libraries, career services, and tutoring, which can support your learning experience.

  • Networking and Collaboration: Attending classes on campus allows for more personal connections with fellow students and faculty. This networking can be invaluable for future job opportunities and guidance.

  • Extracurricular Activities: Campus environments provide opportunities to participate in clubs or organizations related to technology and IT, which can enhance your resume and provide practical experiences.

Choosing the Right Path

The best option for you will depend on factors such as your learning style, lifestyle, financial situation, and career goals. Evaluate your priorities and consider how each format aligns with your needs and preferences as you pursue a career as a Help Desk Specialist.

Help Desk Specialist Typical Career Path (2024)

As a Help Desk Specialist, your career can evolve through a structured progression of roles that enhance your skills and increase your responsibilities. Here’s an overview of the typical career path, starting from entry-level positions to more advanced roles.

Entry-Level Positions

In the beginning stages of your career, you will likely start in an entry-level role. Common titles for these positions include:

  • Help Desk Technician

    • Responsibilities include responding to user inquiries, troubleshooting basic technical issues, and assisting users with software and hardware problems.
    • Skills in customer service and basic technical knowledge are essential in this role.

  • Technical Support Representative

    • Focused primarily on assisting customers over the phone or through online chat, resolving issues related to products or services.
    • A good understanding of the company’s offerings and effective communication skills are vital.

  • Desktop Support Technician

    • Involves hands-on support in maintaining and configuring desktop computers and peripheral devices.
    • You may also assist with software installations and network connectivity issues.

Mid-Level Positions

With experience and the development of your skills, you may transition into mid-level roles. These positions generally require a deeper knowledge of technical systems and often include:

  • Help Desk Analyst

    • Expected to analyze support tickets, identify trends, and resolve more complex issues.
    • Collaboration with other IT teams may be required, along with creating documentation for user guidelines.

  • Systems Administrator

    • Responsible for managing and maintaining the organization’s IT infrastructure, including servers, networks, and software systems.
    • This role often involves troubleshooting operational issues and implementing security measures.

  • Service Desk Manager

    • Overseeing a team of help desk technicians or analysts, ensuring that service level agreements (SLAs) are met, and user satisfaction is maintained.
    • Strong leadership and project management skills are essential as you will be tasked with training staff and managing escalations.

Advanced Roles

Upon gaining extensive experience and expertise, you may advance to senior-level positions that involve leadership and strategic planning. Some advanced roles include:

  • IT Support Manager

    • In this role, you will manage the overall IT support function, developing policies, and ensuring efficient service delivery.
    • Strategic planning for IT infrastructure and budget management are also key components of this position.

  • Technical Support Director

    • Overseeing all technical support operations for an organization, focusing on improving service delivery, customer satisfaction, and team performance.
    • You may also be involved in higher-level decision-making affecting technology investments.

  • Chief Information Officer (CIO)

    • As a CIO, you will be responsible for the entire information technology strategy of the organization.
    • This role requires a blend of extensive technical knowledge and business acumen, as you will be involved in shaping the technological direction of the business.

Each position in this career path aims to build upon your experience and skill set, preparing you for greater responsibilities and challenges in the IT support field.

Related Fields and Alternative Career Paths to Help Desk Specialists (2024)

As a Help Desk Specialist, you acquire a valuable skill set that can be applied to a variety of related fields. Your strong foundation in customer service, technical problem-solving, and communication skills positions you well for several career paths. Here are some alternative roles you may consider:

  • Technical Support Specialist
    This role expands on the help desk responsibilities by addressing more complex technical issues that require in-depth knowledge of software or hardware. Your troubleshooting experience will be directly applicable, and additional training in specific technologies may enhance your skills.

  • IT Support Technician
    Similar to a Help Desk Specialist, an IT Support Technician often handles more hands-on hardware issues and installations. Your familiarity with basic networking and system configurations can be beneficial here, and further certifications (like CompTIA A+ or Network+) can facilitate the transition.

  • System Administrator
    Transitioning to this role may require further education or certification, but your experience with system troubleshooting and user support will serve as a strong foundation. You will manage and maintain IT systems, focusing on overall performance and security.

  • Network Administrator
    If you have an interest in networking, moving into this field is a viable option. Your background in technical support gives you familiarity with network-related issues, and pursuing certifications such as Cisco's CCNA can round out your qualifications.

  • Customer Success Manager
    This position emphasizes maintaining customer relationships and ensuring satisfaction with products or services. Your experience in resolving customer issues and understanding their needs can bridge the gap into this more strategic role.

  • Field Service Technician
    In this role, you would travel to customer sites to resolve technical issues. Your problem-solving skills and technical knowledge are directly transferable, though you may need to learn about specific equipment or services you’ll be servicing.

  • Software Trainer or Educator
    If you enjoy teaching and have a strong understanding of software applications, you could pivot to training others on using these tools effectively. Your help desk experience provides insight into common user challenges, which can inform your training methods.

  • Database Administrator
    Although this role often requires additional education in database management systems, your technical skills can provide a foundation. Taking courses in SQL and furthering your understanding of data organization will be beneficial.

When considering a transition to one of these related career paths, you should evaluate:

  • Additional Certifications: Pursuing relevant certifications can greatly enhance your marketability in a new field.

  • Networking Opportunities: Engaging with professionals in your desired field can opens doors and provide insights.

  • Continuing Education: Look into specialized courses or degree programs that align with your career goals.

By leveraging your existing expertise and pursuing further educational opportunities, you can smoothly transition into a related career while enhancing your versatility in the job market.

Help Desk Specialist Frequently Asked Questions (FAQs) (2024)

  • What education is required to become a Help Desk Specialist?
    Most employers prefer candidates to have a minimum of an associate degree in information technology, computer science, or a related field. Some positions may accept a high school diploma combined with relevant work experience or certifications.

  • Are certifications necessary for Help Desk Specialists?
    While not always mandatory, certifications such as CompTIA A+, CompTIA IT Fundamentals, or HDI Customer Service Representative can significantly enhance your employability and demonstrate your expertise to potential employers.

  • Can I pursue a Help Desk Specialist career without a degree?
    Yes, many individuals enter this field through on-the-job training or relevant certifications. Demonstrating practical skills and experience can sometimes compensate for the lack of formal education.

  • What skills are important for a Help Desk Specialist?
    Key skills include excellent communication, problem-solving abilities, technical knowledge, and proficiency with common computer systems and software. Customer service skills are also vital for effectively assisting users.

  • Is prior experience in IT necessary for Help Desk positions?
    While it is beneficial, many entry-level Help Desk roles are designed for individuals who may not have extensive IT experience. Employers often provide training for new hires to develop the necessary skills.

  • How can I gain relevant experience before applying for help desk jobs?
    You might consider internships, volunteer opportunities, or part-time positions related to IT support. Additionally, working on personal tech projects or providing tech support to friends and family can build your practical experience.

  • What types of companies hire Help Desk Specialists?
    Help Desk Specialists can work in various environments, including corporate IT departments, educational institutions, healthcare organizations, and any business that relies on technology to support its operations.

  • Do Help Desk Specialists work remotely?
    Yes, many organizations offer remote support options, allowing Help Desk Specialists to assist users from home. However, this may depend on the company and its support structure.

  • What is the salary range for Help Desk Specialists?
    Salaries vary based on experience, location, and company size, but entry-level positions typically range from $30,000 to $50,000 annually. With experience, some Help Desk Specialists can earn upwards of $60,000 to $70,000 per year.

  • How can I advance my career after starting as a Help Desk Specialist?
    To advance in this field, you may pursue additional certifications, specialize in a specific area of IT, or seek positions with increasing responsibilities such as IT Manager or Network Administrator. Networking and continuous learning are also important for career growth.

Additional Resources for Help Desk Specialists (2024)

  • CompTIA

    • Website: CompTIA
    • CompTIA offers certifications such as CompTIA A+ and CompTIA Network+ that are highly respected in the IT industry, helping you build foundational skills relevant to help desk support.

  • Microsoft Learn

    • Website: Microsoft Learn
    • Microsoft Learn provides free courses and learning paths for various Microsoft products, which are useful for help desk specialists who frequently support Microsoft environments.

  • International Association of IT Professionals (IAITP)

    • Website: IAITP
    • IAITP offers resources, training, and certifications tailored for IT professionals, including networking opportunities and professional development.

  • Udemy

    • Website: Udemy IT Support Courses
    • Udemy features a wide variety of affordable courses on IT support topics, including customer service, troubleshooting, and specific software tools.

  • edX

    • Website: edX IT Courses
    • edX partners with leading universities to provide courses in IT fundamentals, network management, and more, allowing you to gain valuable knowledge from reputable sources.

  • LinkedIn Learning

    • Website: LinkedIn Learning
    • LinkedIn Learning offers a plethora of video tutorials and courses focusing on various help desk tools, customer service skills, and IT troubleshooting techniques.

  • Tech Support Cheat Sheet

    • Website: Tech Support Cheat Sheet
    • This resource provides quick references and troubleshooting guides that can enhance your efficiency in resolving IT issues.

  • Reddit - TechSupport

    • Website: Reddit TechSupport
    • Participate in discussions and ask questions related to tech support challenges on this community forum, where you can gain insights from other professionals in the field.

  • Microsoft Tech Community

    • Website: Microsoft Tech Community
    • Engage with other IT professionals and access resources such as blogs, forums, and events centered around Microsoft technologies.

  • ITProTV

    • Website: ITProTV
    • ITProTV offers professional development training videos specifically for IT certification and knowledge, catering to varying experience levels in the help desk support field.

These resources can assist you in enhancing your skills and knowledge necessary for a successful career as a Help Desk Specialist.