Explore Desktop Support Engineer Schools (2024)

Looking to start your journey as a Desktop Support Engineer? Finding the right education is key. Here's a curated list of schools offering quality Desktop Support Engineer programs:

  • We've identified top institutions known for excellent Desktop Support Engineer education.
  • Options include both local schools and nationally recognized programs.
  • Each listing highlights relevant degree programs for aspiring Desktop Support Engineer professionals.
  • You'll also find information on related career paths in the field.

Browse through these options to find a program that aligns with your career goals in the Desktop Support Engineer industry.

Top Desktop Support Engineer Schools (2024)

View our ranking methodology here
#1Fulton County

Georgia Institute of Technology-Main Campus

Atlanta, GA

In-State Tuition:$10,258
Out-of-State Tuition:$31,370
Admission Rate:17%
Graduation Rate:93%
Total Enrollment:45,296
#2Delaware County

MyComputerCareer at Columbus

Westerville, OH

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:76%
Total Enrollment:1,483
#3DuPage County

DeVry University-Illinois

Naperville, IL

In-State Tuition:$14,392
Out-of-State Tuition:$14,392
Admission Rate:43%
Graduation Rate:43%
Total Enrollment:26,384
#4Wake County

MyComputerCareer at Raleigh

Raleigh, NC

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:72%
Total Enrollment:1,251
#5Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#6Whitley County

University of the Cumberlands

Williamsburg, KY

In-State Tuition:$9,875
Out-of-State Tuition:$9,875
Admission Rate:83%
Graduation Rate:44%
Total Enrollment:18,053

Desktop Support Engineer Required Education (2024)

To pursue a career as a Desktop Support Engineer, you need to meet specific educational requirements that can range from minimum qualifications to advanced degrees.

Minimum Education Options:

  • High School Diploma or GED: This is the basic requirement for entry-level positions. A strong background in technology or computer science during high school can be beneficial.

  • Associate Degree: Obtaining an Associate Degree in Computer Science, Information Technology, or a related field can enhance your foundational knowledge. It prepares you for the technical demands of the role and makes you more competitive in the job market.

Advanced Education Options:

  • Bachelor’s Degree: Pursuing a Bachelor’s Degree in Computer Science, Information Technology, or a related area is advantageous. This degree provides a deeper understanding of computer systems, software, and networking, equipping you with advanced troubleshooting skills.

  • Graduate Degrees: While not typically required, earning a Master's Degree in Information Technology or a related specialty can open doors to higher-level positions within IT support or management. This education option is especially useful if you aim to specialize in particular technologies or pursue roles that involve strategic IT decision-making.

Regardless of the educational path you choose, ensuring it aligns with your career goals will be key to your success as a Desktop Support Engineer.

Desktop Support Engineer Professional Certifications & Licenses (2024)

To enhance your qualifications and employability as a Desktop Support Engineer, obtaining certain certifications and licenses is often beneficial. The following certifications are widely recognized in the industry and can demonstrate your expertise:

  • CompTIA A+

    • This certification covers a broad spectrum of IT fundamentals, including hardware, software, networking, and troubleshooting. It is often considered the starting point for a career in IT support.

  • CompTIA Network+

    • Focusing on networking concepts, this certification validates your knowledge of networking technologies and helps you understand how to support and manage network infrastructure.

  • CompTIA Security+

    • This certification emphasizes foundational security skills. It is beneficial for understanding security protocols and practices, which are increasingly critical in IT support roles.

  • Microsoft Certified: Modern Desktop Administrator Associate

    • This certification demonstrates your ability to deploy, configure, secure, and manage Windows 10 devices and applications in a corporate environment.

  • Microsoft Certified: Azure Fundamentals

    • As many organizations move to cloud services, this certification establishes your knowledge of cloud concepts and core Azure services.

  • ITIL Foundation

    • While not specific to desktop support, this certification provides insight into IT service management and best practices, helping you to understand how to deliver better service and support to users.

  • Apple Certified Support Professional (ACSP)

    • If your role involves supporting Apple products, this certification confirms your skills in troubleshooting and supporting macOS and iOS environments.

  • Cisco Certified Technician (CCT)

    • This certification is advantageous if you will be working with networking equipment, providing knowledge on diagnosing, restoring, repairing, and replacing critical Cisco networking devices.

  • HP Accredited Technical Associate (ATA)

    • If your organization uses HP devices, this certification ensures you have the necessary skills for supporting HP hardware and software technologies.

Consider these certifications as part of your professional development plan to enhance your technical knowledge and credibility as a Desktop Support Engineer.

Job Duties for Desktop Support Engineers

  • Oversee the daily performance of computer systems.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Technologies and Skills Used by Desktop Support Engineers

Data base user interface and query software

  • Blackboard software
  • ServiceNow

Operating system software

  • Apple iOS
  • Google Android

Web platform development software

  • Google Angular
  • Spring Framework

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Reading work related information

People and Technology Systems

  • Figuring out how a system should work and how changes in the future will affect it
  • Thinking about the pros and cons of different options and picking the best one

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Desktop Support Engineer Internships, Apprenticeships & Practical Training

As you prepare to enter the field of Desktop Support Engineering, engaging in practical training through internships or apprenticeships can significantly enhance your experience and employability. Here are some examples of opportunities you might consider:

  • Local IT Support Firms: Many small to medium-sized IT service companies offer internship programs. These positions typically require you to assist with helpdesk operations, troubleshoot technical issues, and support clients by providing hands-on experience in real-world scenarios.

  • Corporate IT Departments: Larger corporations often have structured internship programs within their IT departments. These positions may involve maintaining hardware and software, engaging in user support, and learning about network administration, all while under the guidance of experienced professionals.

  • Community Colleges and Training Programs: Some community colleges provide partnerships with local businesses for internship placements in technical support roles. This can provide targeted experience while you study.

  • Apprenticeship Programs: Certain organizations offer apprenticeship programs designed for entry-level technicians. These often combine paid on-the-job training with mentorship, allowing you to develop skills in user support, system maintenance, and network troubleshooting.

  • Technology Nonprofits: Nonprofit organizations focused on technology often seek interns to assist with their IT needs. This can offer exposure to a variety of systems and support tasks, while also contributing to a good cause.

  • Remote IT Support Positions: Some companies offer remote internship opportunities where you can assist clients across different time zones. This can enhance your understanding of various operating systems and software applications while developing your communication skills.

  • Vendor-Specific Internships: Companies like Microsoft, Cisco, or Dell occasionally have internship programs that focus on their specific products. These opportunities are excellent for gaining specialized knowledge and may include product training along with support experience.

Participating in any of these programs can equip you with valuable skills, enhance your resume, and allow you to make meaningful connections in the industry.

Desktop Support Engineer Continuing Education & Professional Development (2024)

As a Desktop Support Engineer, staying current with technology and evolving workplace needs is vital for your career advancement. Engaging in continuing education and professional development can lead to increased proficiency in your technical skills and enhance your problem-solving capabilities. Below are some avenues you can explore to further your education and professional growth:

  • Certifications
    Obtaining recognized certifications can validate your knowledge and skills while making you more marketable. Consider pursuing certifications such as:

    • CompTIA A+
    • Microsoft Certified: Modern Desktop Administrator Associate
    • ITIL Foundation Certification
    • Cisco Certified Network Associate (CCNA)
    • HDI Support Center Analyst

  • Online Courses
    Many platforms offer online courses focusing on desktop support, IT infrastructure, and troubleshooting skills. Look for:

    • Coursera, edX, and LinkedIn Learning for courses tailored to desktop engineering.
    • Vendor-specific training from companies like Microsoft, CompTIA, or Cisco.

  • Workshops and Bootcamps
    Participating in hands-on workshops or bootcamps can provide practical experience and enhance your skill set. Search for local or virtual events that focus on:

    • Operating systems (Windows, macOS, Linux)
    • Network administration
    • Cloud services and virtualization

  • Professional Associations
    Joining professional organizations can provide networking opportunities, access to resources, and continuing education events. Consider associations like:

    • Association of Support Professionals (ASP)
    • Help Desk Institute (HDI)
    • CompTIA

  • Webinars and Industry Conferences
    Attend webinars and conferences to stay informed about the latest trends and technologies in desktop support. Engaging in these platforms can offer:

    • Insights from industry leaders
    • Networking opportunities
    • Exposure to new tools and best practices

  • College Degree Programs
    Pursuing an associate's or bachelor's degree in computer science, information technology, or a related field can deepen your understanding of the IT landscape. Look for programs that offer specializations in desktop support or systems administration.

  • Technical Reading and Research
    Regularly reading industry-related publications, blogs, and technical articles can keep you informed about recent developments. Subscribe to:

    • IEEE Spectrum
    • TechCrunch
    • IT Pro Today

  • Mentorship and Networking
    Building connections with experienced professionals can provide guidance and insight into your career path. Seek mentorship through:

    • Professional networking events
    • Online forums and discussion groups
    • Local tech meetups

Through dedicated efforts in continuing education and professional development, you can enhance your skills, adapt to the rapid technological changes in the field, and open new employment opportunities.

What To Look For When Deciding On Campus vs Online Degree Programs for Desktop Support Engineers (2024)

When considering your path to becoming a Desktop Support Engineer, you have the option of pursuing education through online or campus-based programs. Each mode of learning offers its unique advantages and challenges, which can influence your decision based on your personal circumstances, learning style, and career objectives.

Online Education Programs

  • Flexibility: Online programs allow you to study at your own pace and on your own schedule. This is especially beneficial if you are balancing work or personal commitments.

  • Accessibility: You can access courses from anywhere, eliminating the need for a commute. This can be a significant advantage if local options are limited.

  • Variety of Resources: Many online courses offer a wide range of multimedia materials including videos, interactive simulations, and forums that promote learner interaction.

  • Self-Motivation Required: Online learning often requires a higher degree of self-discipline and motivation to stay on track without the structured environment of a classroom.

  • Cost-Effectiveness: Online programs may have lower tuition rates and can save you money on transportation and housing costs.

  • Technical Skills Development: Engaging in online learning will enhance your technological proficiency, an important asset in the field of Desktop Support.

Campus-Based Education Programs

  • Structured Learning Environment: Attending classes on campus provides a more traditional learning setting, including clear timelines and face-to-face interaction with instructors and peers.

  • Networking Opportunities: Being on campus allows you to build connections with classmates, faculty, and industry professionals, which can be beneficial for future job opportunities.

  • Access to Resources: Campus facilities often include laboratories and equipment that can provide hands-on experience, which is vital for practical learning in desktop support.

  • Immediate Support: You have the benefit of immediate feedback from instructors during lectures and labs, which can enhance understanding and retention of material.

  • Varied Learning Styles: Campus-based programs may cater to different learning styles through group projects, workshops, and interactive classroom discussions.

  • Extracurricular Activities: Being on a campus gives you the chance to engage in student organizations, tech meetups, and career fairs that can enhance your educational experience.

Ultimately, your choice between online and campus-based education for becoming a Desktop Support Engineer will depend on your personal preferences, learning needs, and career goals. Each option has the potential to provide you with the knowledge and skills necessary to excel in the field.

Desktop Support Engineer Typical Career Path (2024)

As you embark on a career as a Desktop Support Engineer, you can expect to navigate through various levels of responsibility and expertise. Here’s an outline of the typical career progression in this field.

Entry-Level Positions

  • Help Desk Technician: Your journey often begins here, where you provide basic technical support to end-users. Tasks usually include answering support requests, troubleshooting hardware and software issues, and escalating complex problems as needed.
  • IT Support Specialist: In this role, you’re responsible for assisting users with their technical issues and installing or configuring computer systems. Your focus will broaden to encompass a wider range of IT concerns, including network connectivity and basic security practices.
  • Desktop Support Technician: This position involves direct support for desktop applications and hardware. You will perform installations, upgrades, and repair of personal computers and peripherals.

Mid-Level Positions

  • Desktop Support Engineer: Here, you take a more proactive role, troubleshooting more complex issues and implementing system fixes. You may also contribute to project initiatives, perform system migrations, and develop documentation for support processes.
  • Systems Administrator: While still focused on desktop support, this role expands your responsibilities to include server management and network administration. You will ensure the availability and integrity of IT infrastructure.
  • Technical Support Analyst: This position emphasizes troubleshooting and resolving issues at a higher level, often involving in-depth analysis of software and hardware performance. You will also be responsible for maintaining user satisfaction through effective support strategies.

Advanced Roles

  • Senior Desktop Support Engineer: At this level, you lead support initiatives, mentor junior staff, and handle the most challenging technical issues. You will also participate in planning for future technology needs and improvements.
  • IT Manager: In this managerial position, you oversee the desktop support team and ensure alignment with organizational goals. Responsibilities include staff management, budgeting, and project management related to IT infrastructure.
  • Solutions Architect: This advanced role focuses on designing technical solutions to meet complex business requirements. You will collaborate with various teams to ensure that technology aligns with business goals and user needs.

As you progress through these roles, each position will build upon your skills and experience, enabling you to take on more complex challenges in the field of desktop support.

Related Fields and Alternative Career Paths to Desktop Support Engineers (2024)

As a Desktop Support Engineer, you acquire a range of skills and knowledge that can easily translate to several related fields and alternative career paths. Here are some options to consider, each utilizing your educational background in technology and customer support:

  • IT Support Specialist: Similar to a Desktop Support Engineer, an IT Support Specialist handles troubleshooting and support, but may also involve network management and server support. This role often requires familiarity with both hardware and software issues.

  • Systems Administrator: A step up from desktop support, a Systems Administrator manages and maintains the infrastructure of an organization. Your background in desktop support provides a solid foundation since you already understand user needs and system functionalities.

  • Network Administrator: In this role, you would oversee the organization’s network infrastructure. Understanding how devices communicate and how to troubleshoot connectivity issues will be essential. A familiarity with network protocols gained as a Desktop Support Engineer is beneficial here.

  • Help Desk Manager: If you enjoy leadership roles, transitioning to a Help Desk Manager could be a viable path. Your experience in service delivery and customer interaction helps in managing a team of support staff and coordinating with other departments.

  • Technical Support Manager: This position combines technical knowledge with management. Your direct experience with troubleshooting customer issues offers you insight into developing protocols and assisting a team through complex problem-solving scenarios.

  • Cybersecurity Analyst: With additional training, you can pivot into cybersecurity. Your familiarity with IT systems will help you understand vulnerabilities and protection measures. Many skills related to assessment, risk management, and user education from desktop support can be leveraged here.

  • Software Tester/QA Analyst: Your attention to detail and problem-solving skills can translate well to a role in quality assurance. This career path focuses on evaluating software for bugs and usability, requiring a keen understanding of how users interact with technology.

  • Field Service Technician: This role involves traveling to client locations to solve hardware and software issues. The skills you've honed in customer interaction and technical troubleshooting will directly apply, making your background an asset in this setting.

  • Cloud Support Specialist: As businesses increasingly rely on cloud technology, cloud support specialists are in high demand. Your technical background would facilitate understanding of cloud services and troubleshooting related concerns.

  • IT Project Coordinator: If you are interested in project management, consider this role. Your experience coordinating support efforts and addressing user needs can transition you into planning and executing IT projects effectively.

Pursuing additional certifications in these areas, along with your existing experience, will further enhance your qualifications for these roles. Each of these career paths leverages the core competencies developed as a Desktop Support Engineer, allowing you to explore diverse opportunities within the technology sector.

Desktop Support Engineer Frequently Asked Questions (FAQs) (2024)

  • What educational background is typically required to become a Desktop Support Engineer?
    Most employers prefer candidates to have at least an associate degree in information technology, computer science, or a related field. Some positions may require a bachelor's degree, especially for more advanced roles.

  • Are certifications important for a Desktop Support Engineer?
    Yes, obtaining relevant certifications can enhance your employability. Popular certifications include CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate. These credentials demonstrate your technical skills and knowledge.

  • Is work experience necessary to enter the Desktop Support Engineer field?
    While some entry-level positions may be available without prior experience, most employers look for candidates with practical experience, such as internships or roles in IT support or helpdesk services. Volunteering to provide tech support can also be beneficial.

  • What technical skills should I acquire for a career as a Desktop Support Engineer?
    You should have a strong understanding of operating systems (Windows, macOS, Linux), hardware components, networking principles, and troubleshooting techniques. Familiarity with remote support tools and ticketing systems is also valuable.

  • How can I gain practical experience in desktop support?
    To gain hands-on experience, consider internships, part-time jobs, or volunteer opportunities in IT support. Participating in home lab setups or resolving issues for friends and family can also help you develop your troubleshooting skills.

  • Are there specific soft skills that are important for a Desktop Support Engineer?
    Yes, strong communication skills are essential, as you'll need to explain technical issues to non-technical users. Problem-solving abilities, patience, and a customer-oriented mindset are also important to successfully assist users.

  • Does this career require ongoing education or training?
    Yes, it’s essential to stay current with technology trends and updates. Pursuing advanced certifications, attending workshops, or participating in online courses can help maintain your technical knowledge and skills.

  • What is the typical career progression for a Desktop Support Engineer?
    Many Desktop Support Engineers start in entry-level positions and can advance to roles such as Senior Desktop Support Engineer, IT Support Manager, or specialized positions like Network Administrator or Systems Analyst over time.

  • Can I work remotely as a Desktop Support Engineer?
    Yes, remote work is increasingly common, especially with remote support tools available. However, some positions may require on-site presence for hardware repairs and installations.

  • What types of companies typically hire Desktop Support Engineers?
    Desktop Support Engineers are employed by a wide range of organizations, including corporate IT departments, educational institutions, healthcare providers, managed service providers, and government agencies, among others.

Additional Resources for Desktop Support Engineers (2024)

  • CompTIA

    • Website: CompTIA
    • Details: Offers industry-recognized certifications such as A+, Network+, and Security+, which are essential for a Desktop Support Engineer.

  • Microsoft Learn

    • Website: Microsoft Learn
    • Details: Provides free training on various Microsoft products, including Windows operating systems and Microsoft 365, which are commonly supported in desktop environments.

  • Cisco Networking Academy

    • Website: Cisco Networking Academy
    • Details: Offers courses on networking fundamentals, which can help enhance your understanding of network configurations and troubleshooting techniques crucial for desktop support.

  • ITIL Foundation

    • Website: AXELOS ITIL
    • Details: Offers information on ITIL (Information Technology Infrastructure Library), which is valuable for understanding IT service management in a support role.

  • LinkedIn Learning

    • Website: LinkedIn Learning
    • Details: Features a wide range of courses related to desktop support, including troubleshooting, customer service skills, and specific software training.

  • Udemy

    • Website: Udemy
    • Details: Hosts various courses focused on IT support, hardware, software, and specific operating systems like Windows and macOS.

  • Reddit IT Support Community

    • Website: Reddit - IT Support
    • Details: A platform for discussions, advice, and shared experiences among IT support professionals.

  • TechRepublic

    • Website: TechRepublic
    • Details: Offers articles, research, and advice on IT topics that are beneficial for staying up-to-date with industry trends and best practices.

  • Coursera

    • Website: Coursera
    • Details: Provides access to courses from universities and companies on IT support skills, operating systems, and troubleshooting.

  • National Association of State Boards of Accountancy (NASBA)

    • Website: NASBA
    • Details: Although primarily for accountants, NASBA offers resources that IT support specialists can use for understanding compliance, especially in finance-related IT support roles.

  • Local Community Colleges

    • Check your local community college's IT programs for associate degrees or certificate programs in Computer Support, Network Administration, or related fields.

  • Job Search Platforms

    • Websites: Indeed, LinkedIn Jobs
    • Details: Regularly review job postings to understand the skills and certifications currently sought after in the Desktop Support Engineer field.

Utilizing these resources effectively can help you build the necessary skills and qualifications to advance in your career as a Desktop Support Engineer.