Desktop Support Engineer in New Hampshire Career Overview

As a Desktop Support Engineer, your primary responsibility revolves around providing technical assistance and support for computer systems and users within an organization. This role plays a vital part in maintaining the productivity and operational efficiency of the workforce.

Key aspects of the role include:

  • Troubleshooting: You will diagnose hardware and software issues, offering solutions that minimize downtime for users and help sustain business operations.

  • Installation and Configuration: Your duties may involve setting up new computers, installing software applications, and configuring systems to meet organizational standards.

  • User Support: A significant portion of your work entails assisting employees with technical problems, whether that be through phone support, remote access, or in-person help.

  • Documentation: You will maintain records of user issues and resolutions to enhance the support process and contribute to knowledge sharing within the team.

  • Collaboration: Desktop Support Engineers frequently work alongside other IT professionals, sharing insights and strategies for system improvement and performance optimization.

The significance of this role extends beyond just fixing problems; Desktop Support Engineers ensure that technology is leveraged effectively across organizations, thereby supporting business goals and enhancing the overall user experience.

Desktop Support Engineer Salary in New Hampshire

Annual Median: $62,160
Hourly Median: $29.89

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Required Education To Become a Desktop Support Engineer in New Hampshire

To become a Desktop Support Engineer in New Hampshire, you will typically need to meet the following educational qualifications and training requirements:

  • Bachelor’s Degree Programs
    A bachelor's degree is often preferred. Relevant fields of study include:

    • Computer and Information Sciences: This program provides a broad understanding of computing technologies, software development, and the principles of information management.
    • Computer Systems Networking and Telecommunications: Focuses on the design, implementation, and management of network systems and telecommunications.
    • Information Technology: Covers a wide array of IT disciplines, including system administration, network management, and desktop support practices.

  • Associate Degree Programs
    An associate degree can also qualify you for entry-level positions or enhance your career prospects. Consider these programs:

    • Computer Support Specialist: This degree focuses on providing support for computer systems, helping you understand the basics of troubleshooting and problem-solving.
    • System, Networking, and LAN/WAN Management: Emphasizes skills necessary for managing local area networks (LAN), wide area networks (WAN), and system configurations, which are essential for desktop support roles.

  • Certifications
    In addition to formal education, obtaining certifications can further validate your skills and knowledge. Some industry-recognized certifications include:

    • CompTIA A+
    • Microsoft Certified: Modern Desktop Administrator Associate
    • Cisco Certified Network Associate (CCNA)

These educational pathways and certifications will equip you with the foundational knowledge and technical proficiency necessary to excel as a Desktop Support Engineer.

Best Schools to become a Desktop Support Engineer in New Hampshire 2024

#1Fulton County

Georgia Institute of Technology-Main Campus

Atlanta, GA

In-State Tuition:$10,258
Out-of-State Tuition:$31,370
Admission Rate:17%
Graduation Rate:93%
Total Enrollment:45,296
#2Delaware County

MyComputerCareer at Columbus

Westerville, OH

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:76%
Total Enrollment:1,483
#3DuPage County

DeVry University-Illinois

Naperville, IL

In-State Tuition:$14,392
Out-of-State Tuition:$14,392
Admission Rate:43%
Graduation Rate:43%
Total Enrollment:26,384
#4Wake County

MyComputerCareer at Raleigh

Raleigh, NC

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:72%
Total Enrollment:1,251
#5Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#6Whitley County

University of the Cumberlands

Williamsburg, KY

In-State Tuition:$9,875
Out-of-State Tuition:$9,875
Admission Rate:83%
Graduation Rate:44%
Total Enrollment:18,053
Desktop Support Engineer Job Description:
  • Provide technical assistance to computer users.
  • Answer questions or resolve computer problems for clients in person, via telephone, or electronically.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Desktop Support Engineer Required Skills and Competencies in New Hampshire

  • Technical Proficiency
    Possess a deep understanding of computer hardware, operating systems (Windows, macOS, Linux), and software applications. Familiarity with network configurations and protocols is essential.

  • Problem-Solving Skills
    Demonstrate the ability to troubleshoot and resolve technical issues efficiently. This includes diagnosing problems, implementing solutions, and evaluating their effectiveness.

  • Communication Skills
    Communicate clearly and effectively with end-users to understand their issues, provide guidance, and explain technical concepts in non-technical terms. Written documentation skills are also important for maintaining troubleshooting guides and user manuals.

  • Customer Service Orientation
    Exhibit a strong commitment to providing exceptional service. This includes being patient, empathetic, and responsive to user needs while ensuring a positive experience.

  • Time Management
    Effectively prioritize tasks and manage time in a fast-paced environment. The ability to handle multiple requests and maintain organization is key to meeting deadlines and providing timely support.

  • Attention to Detail
    Pay meticulous attention to details while assessing problems and implementing solutions. Errors can lead to larger issues, making it crucial to ensure accuracy in all technical tasks.

  • Adaptability
    Stay current with technological changes and adapt to new tools, software, and methodologies. Being flexible in learning and applying new skills will aid in professional growth.

  • Team Collaboration
    Work well within a team environment. Collaborate with colleagues across different departments to resolve complex issues and share knowledge.

  • Analytical Thinking
    Utilize analytical skills to assess situations and think critically about solutions. This involves evaluating multiple options and making informed decisions based on the available data.

  • Project Management
    Employ basic project management skills to oversee specific tasks or initiatives. Track progress, manage resources, and ensure that objectives are met within set timelines.

Job Duties for Desktop Support Engineers

  • Oversee the daily performance of computer systems.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Technologies and Skills Used by Desktop Support Engineers

Data base user interface and query software

  • Blackboard software
  • ServiceNow

Operating system software

  • Apple iOS
  • Google Android

Web platform development software

  • Google Angular
  • Spring Framework

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Reading work related information

People and Technology Systems

  • Figuring out how a system should work and how changes in the future will affect it
  • Thinking about the pros and cons of different options and picking the best one

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Job Market and Opportunities for Desktop Support Engineer in New Hampshire

The job market for Desktop Support Engineers in New Hampshire presents a mix of growth potential and opportunities across various industries. Here are key aspects you should consider:

  • Demand: The increasing dependency on technology in businesses has led to a heightened demand for Desktop Support Engineers. Organizations of all sizes require skilled professionals to manage their IT support needs, ensuring that their systems operate efficiently and securely.

  • Growth Potential: The job outlook for Desktop Support Engineers is strong. As companies continue to expand their IT infrastructure and adopt new technologies, the need for support personnel will likely grow. The emergence of remote work and cloud solutions has further increased the reliance on IT support, creating more job opportunities within this field.

  • Geographical Hotspots: Several regions in New Hampshire exhibit a significant demand for Desktop Support Engineers, including:

    • Manchester: As the largest city in the state, Manchester hosts numerous businesses in technology and healthcare, creating a steady need for IT support.
    • Nashua: This city is a hub for technology firms and manufacturing, which continues to flourish, resulting in a higher demand for desktop support roles.
    • Concord: As the state capital, Concord is home to various governmental and administrative offices that require ongoing technical support.
    • Portsmouth: Known for its growing tech sector and vibrant economy, Portsmouth presents ample job opportunities for IT professionals.

  • Industry Opportunities: Consider focusing your job search in sectors with a high demand for IT support, such as:

    • Healthcare organizations that rely on efficient IT systems to manage patient data.
    • Educational institutions that require stable and secure technology environments for both staff and students.
    • Financial services that depend on secure and efficient technology to maintain customer data and operations.

Understanding these market dynamics can help you navigate your career path effectively in New Hampshire.

Top Related Careers to Desktop Support Engineer 2024

Technical Support Analyst
IT Support Technician
Help Desk Specialist
User Support Coordinator

Additional Resources To Help You Become a Desktop Support Engineer in New Hampshire

  • CompTIA
    This nonprofit trade association offers foundational certifications beneficial for Desktop Support Engineers such as A+ and Network+.
    Visit CompTIA

  • Microsoft Certified: Modern Desktop Administrator Associate
    An official certification from Microsoft validating skills in deploying, configuring, and managing modern desktops.
    Learn More About Microsoft Certification

  • ITIL Foundation Certification
    Understanding IT service management can enhance your skills and improve service delivery in your role.
    Explore ITIL

  • Red Hat Certified System Administrator (RHCSA)
    This credential is ideal if your work involves Linux-based desktop support or systems management.
    More on RHCSA

  • LinkedIn Learning
    Offers various courses focused on technical skills relevant to desktop support, ranging from troubleshooting to hardware knowledge.
    Explore LinkedIn Learning

  • edX
    Provides many online courses from leading universities, including courses on computer science fundamentals and networking.
    Visit edX

  • Udemy
    A wide range of courses on desktop support and related technologies, including hands-on training in troubleshooting and system setups.
    Explore Udemy

  • TechRepublic
    A valuable resource for staying updated with tech trends and gaining practical advice tailored to IT professionals.
    Visit TechRepublic

  • Spiceworks Community
    An IT professional network for sharing insights, asking questions, and finding solutions to real-world support issues.
    Join Spiceworks

  • Professional Organizations
    Consider joining organizations such as:

    • Association of Information Technology Professionals (AITP)
      Visit AITP
    • Help Desk Institute (HDI)
      Visit HDI

These resources will provide you with valuable insights and learning opportunities that can help you excel in your career as a Desktop Support Engineer.

Frequently Asked Questions (FAQs) About Desktop Support Engineer in New Hampshire

  • What qualifications do I need to become a Desktop Support Engineer?
    Typically, you should have at least an associate degree in computer science, information technology, or a related field. Many employers also prefer candidates with relevant certifications, such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.

  • What technical skills are important for a Desktop Support Engineer?
    You should be proficient in troubleshooting hardware and software issues, familiar with common operating systems (like Windows and macOS), and have a good understanding of networking concepts. Skills in Active Directory, remote desktop applications, and system backup solutions are also beneficial.

  • What does a typical workday look like for a Desktop Support Engineer?
    Your day will usually involve responding to help desk tickets, diagnosing technical problems, assisting users with software and hardware issues, performing system upgrades, and maintaining documentation for IT procedures.

  • What are some common challenges faced in this role?
    You may encounter users who are frustrated with technical issues, time constraints for resolving problems, and the need to stay updated with rapidly changing technology. Additionally, managing multiple support tickets simultaneously can be demanding.

  • Is prior experience required for this position?
    While entry-level positions may not require extensive experience, having prior experience in IT support, internships, or relevant technical roles can enhance your employability.

  • How can I advance my career as a Desktop Support Engineer?
    Consider pursuing additional certifications to enhance your knowledge and expertise. Gaining experience in specialized areas, such as network administration or cybersecurity, can also open up new career paths. Networking with professionals in the field can also provide opportunities for advancement.

  • What industries typically hire Desktop Support Engineers?
    Desktop Support Engineers are needed across various sectors, including technology, healthcare, finance, education, and government. Almost any organization that relies on computer systems will require IT support professionals.

  • What are the salary expectations for a Desktop Support Engineer in New Hampshire?
    As of the latest data, Desktop Support Engineers in New Hampshire can expect to earn an average salary ranging from $50,000 to $65,000 per year, depending on experience, certifications, and specific job responsibilities.

  • Do Desktop Support Engineers work remotely?
    Many Desktop Support Engineers have the option to work remotely, especially when providing support through remote desktop tools. However, on-site support may be necessary for hardware repairs or in environments where direct interaction with users is vital.

  • What personal qualities are beneficial for success in this role?
    Strong problem-solving skills, excellent communication abilities, patience, and a customer-focused attitude are essential for effectively assisting users and resolving their technical issues. Being a quick learner and adaptable to new technologies is also valuable.