Career

Best Infrastructure Support Technician Schools 2024

Learn everything you need to know about becoming an Infrastructure Support Technician, including salary, schools, and programs.

Explore Infrastructure Support Technician Schools (2024)

Looking to start your journey as an Infrastructure Support Technician? Finding the right education is key. Here's a curated list of schools offering quality Infrastructure Support Technician programs:

  • We've identified top institutions known for excellent Infrastructure Support Technician education.
  • Options include both local schools and nationally recognized programs.
  • Each listing highlights relevant degree programs for aspiring Infrastructure Support Technician professionals.
  • You'll also find information on related career paths in the field.

Browse through these options to find a program that aligns with your career goals in the Infrastructure Support Technician industry.

Top Infrastructure Support Technician Schools in the U.S. (2024)

#1Delaware County

MyComputerCareer at Columbus

Westerville, OH

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:76%
Total Enrollment:1,483
#2Wake County

MyComputerCareer at Raleigh

Raleigh, NC

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:72%
Total Enrollment:1,251
#3Utah County

Utah Valley University

Orem, UT

In-State Tuition:$5,614
Out-of-State Tuition:$17,174
Admission Rate:N/A
Graduation Rate:39%
Total Enrollment:43,099
#4Franklin County

Ohio State University-Main Campus

Columbus, OH

In-State Tuition:$11,525
Out-of-State Tuition:$35,782
Admission Rate:53%
Graduation Rate:88%
Total Enrollment:60,540
#5Monterey County

Naval Postgraduate School

Monterey, CA

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:N/A
Total Enrollment:2,670
#6Travis County

Austin Community College District

Austin, TX

In-State Tuition:$2,010
Out-of-State Tuition:$10,050
Admission Rate:N/A
Graduation Rate:14%
Total Enrollment:34,527

Infrastructure Support Technician Required Education (2024)

To pursue a career as an Infrastructure Support Technician, specific educational qualifications are essential. Here’s a breakdown of the minimum and advanced education options available.

  • Minimum Education Requirements:

    • Associate Degree: A two-year degree in information technology, computer science, or a related field is typically the minimum requirement. This program will introduce you to the fundamentals of networking, systems administration, and technical support.
    • High School Diploma or GED: While less common, some entry-level positions may accept candidates with a high school diploma or GED, particularly if they have relevant experience or skills in IT.

  • Advanced Education Requirements:

    • Bachelor’s Degree: Earning a four-year degree in computer science, information technology, or systems engineering can enhance your employment prospects. A bachelor’s program provides deeper knowledge of network management, security, and infrastructure design.
    • Master’s Degree (Optional): For those looking to move into higher-level positions or specialized roles within infrastructure support, obtaining a master’s degree in information technology management or a related field may be beneficial.

Educational attainment can influence hiring potential, salary expectations, and overall career advancement opportunities in the field of infrastructure support.

Infrastructure Support Technician Professional Certifications & Licenses (2024)

To enhance your credentials as an Infrastructure Support Technician, obtaining relevant certifications and licenses is highly beneficial. While specific requirements can vary by employer, the following certifications are frequently recognized within the industry:

  • CompTIA A+

    • Validates foundational IT skills and is often considered an entry-level certification for technicians.

  • CompTIA Network+

    • Focuses on networking concepts, including troubleshooting and configuring networks, which are critical for infrastructure support.

  • CompTIA Security+

    • Provides knowledge of foundational security concepts and practices essential for protecting an organization’s IT infrastructure.

  • Microsoft Certified: Azure Fundamentals

    • Covers basic Azure cloud services and helps demonstrate an understanding of cloud concepts relevant to infrastructure management.

  • Cisco Certified Network Associate (CCNA)

    • Offers knowledge of network fundamentals, IP services, security fundamentals, and automation, which are vital for any support role focused on networking.

  • ITIL Foundation

    • Recognizes knowledge of IT service management best practices, which can be important for supporting infrastructure within an organization.

  • VMware Certified Professional (VCP)

    • Validates skills in virtualization and cloud computing, important as many infrastructures rely on virtualized environments.

  • Amazon Web Services (AWS) Certified Cloud Practitioner

    • A foundational certification that helps demonstrate your understanding of AWS Cloud concepts, which is increasingly relevant in infrastructure support roles.

  • Certified Information Systems Security Professional (CISSP)

    • Though more advanced, it provides a strong understanding of IT security and can enhance your profile for positions requiring higher-level security knowledge.

While certifications may not be strictly required for all Infrastructure Support Technician roles, they can significantly improve your employment prospects and potentially lead to higher salaries and career advancement opportunities. Always check specific job descriptions in your area to understand which certifications may be prioritized by prospective employers.

Job Duties for Infrastructure Support Technicians

  • Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.

  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

Technologies and Skills Used by Infrastructure Support Technicians

Analytical or scientific software

  • Fluke ClearSight Analyzer
  • Fluke Networks TechAdvisor Field Access System

Presentation software

  • Microsoft PowerPoint

Spreadsheet software

  • Microsoft Excel

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Thinking about the pros and cons of different ways to solve a problem

People and Technology Systems

  • Figuring out how a system should work and how changes in the future will affect it
  • Thinking about the pros and cons of different options and picking the best one

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Infrastructure Support Technician Internships, Apprenticeships & Practical Training

As an aspiring Infrastructure Support Technician, gaining practical experience through internships and apprenticeships is vital to your skill development and marketability. Here are several opportunities and notable programs to consider:

Internships

  • IT Support Internships: Many companies offer internships in IT support where you can assist in the day-to-day management of infrastructure systems. This often includes troubleshooting hardware and software issues, supporting network management, and participating in the deployment of new technology.

  • Cloud Support Internship: With the increasing shift towards cloud solutions, internships focusing on cloud infrastructure can provide hands-on experience. These positions typically involve supporting cloud-based applications, managing virtual servers, and ensuring data integrity.

  • Help Desk Internships: Help desk roles often serve as a starting point for Infrastructure Support Technicians. Interns can gain valuable skills in customer service, problem-solving, and technical troubleshooting while responding to user inquiries and resolutions.

Apprenticeships

  • Tech Apprenticeship Programs: Various organizations and technical schools run apprenticeship programs for IT roles, including Infrastructure Support Technicians. Participants usually work under experienced professionals while learning about network administration, server management, and cybersecurity principles.

  • Industry Partnerships: Some large companies partner with vocational schools or community colleges to create apprenticeship opportunities. These programs may offer a structured curriculum alongside real-world experience where you work with mentors in the field.

Practical Training

  • Hands-On Workshops: Many training facilities offer hands-on workshops that provide practical experience with network configuration, server setup, and client onboarding processes. Participating in these workshops can enhance your technical skills significantly.

  • Field Experience Programs: Some universities and colleges have partnerships with local businesses to provide field experience opportunities. Students may be placed at local firms where they can work on real infrastructure projects under professional supervision.

  • Certification Preparation Labs: Training centers often have labs designed for specific IT certifications. Engaging in lab work that mimics real-world scenarios can prepare you for industry-standard certifications while allowing you to gain practical experience.

These internships, apprenticeships, and practical training options will help you build a solid foundation in infrastructure support, preparing you for a successful career in the field. Start exploring these opportunities early to enhance your employability and technical expertise.

Infrastructure Support Technician Continuing Education & Professional Development (2024)

As an Infrastructure Support Technician, ongoing education and professional development are essential for keeping your skills current and enhancing your career prospects. Here are several opportunities you might consider:

  • Certifications

    • CompTIA A+: Foundational certification that covers essential IT skills and knowledge, beneficial for entry-level positions.
    • CompTIA Network+: Focuses on networking concepts, a key component of supporting infrastructure.
    • CompTIA Security+: Provides knowledge on basic security concepts and is increasingly important in today’s IT landscape.
    • Microsoft Certified: Azure Fundamentals: A certification that demonstrates foundational cloud knowledge pertinent to infrastructure support.
    • Cisco Certified Network Associate (CCNA): This certification deepens your understanding of networking and is highly regarded in the industry.

  • Online Courses and MOOCs

    • Platforms like Coursera, Udemy, and edX offer specialized courses in areas such as network management, cybersecurity, and cloud computing, which can help expand your skill set.
    • Look for courses focused on virtualization technologies, database management systems, or IT troubleshooting.

  • Workshops and Conferences

    • Attend industry-related workshops and seminars to network with other professionals and stay updated on the latest technologies and best practices.
    • Participate in conferences like the National Association of State Chief Information Officers (NASCIO) or the SANS Institute events to gain insights from industry leaders.

  • Professional Associations

    • Join organizations such as CompTIA, the Association for Computing Machinery (ACM), or the Institute of Electrical and Electronics Engineers (IEEE) to access resources, networking opportunities, and industry-specific training.
    • Engage in local chapters or online forums to connect with peers and exchange knowledge.

  • Degree Programs

    • Consider pursuing a degree in Information Technology, Network Administration, or a related field to enhance your qualifications and theoretical understanding.
    • Some community colleges and universities offer associate or bachelor’s degree programs tailored to infrastructure support and management.

  • On-the-Job Training

    • Seek opportunities within your current role to take on more responsibilities or projects, which could provide practical experience in new technologies.
    • Consider job shadowing or mentorship programs within your organization to learn from more experienced technicians or IT professionals.

  • Soft Skills Development

    • Enhance communication, problem-solving, and customer service skills through workshops or online courses, as these soft skills are vital in tech support roles.
    • Practice conflict resolution and working under pressure since support technicians often deal with urgent infrastructure issues.

By actively pursuing these continuing education and professional development opportunities, you can significantly enhance your expertise, keep your skills relevant, and advance in your career as an Infrastructure Support Technician.

What To Look For When Deciding On Campus vs Online Degree Programs for Infrastructure Support Technicians (2024)

When considering education for a career as an Infrastructure Support Technician, you will find both online and campus-based programs that cater to your learning preferences and lifestyle. Here are the key features of each option:

Online Programs

  • Flexibility: Online programs allow you to study at your own pace and schedule. This is beneficial if you are balancing work, family commitments, or other responsibilities.

  • Accessibility: As long as you have an internet connection, you can access learning materials and resources from anywhere. This is particularly advantageous if you live in a remote area or have limited access to local institutions.

  • Diverse Course Offerings: Many institutions offer specialized courses in various areas of infrastructure support, including networking, server management, and cybersecurity, providing you with a broader range of skills.

  • Self-Directed Learning: Online formats often require you to be more proactive in your studies, which can help hone your time management and discipline skills.

  • Cost-Effectiveness: Online programs may reduce costs associated with commuting, housing, and materials, making them a more affordable option for many students.

  • Technology Integration: These programs often leverage the latest software and digital tools, ensuring you are up-to-date with industry standards and practices.

Campus-Based Programs

  • Structured Environment: Attending classes on campus offers a more traditional learning environment, which may be beneficial if you thrive under structured schedules and in-person interactions.

  • Networking Opportunities: Being on campus allows you to connect with fellow students, professors, and industry professionals. Building these relationships can lead to job opportunities and collaborations in the future.

  • Hands-on Experience: Many campus programs include laboratory environments where you can gain practical experience with infrastructure systems, tools, and equipment that may be harder to replicate in online settings.

  • Immediate Access to Faculty: You can have direct interactions with instructors, facilitating quick clarification of concepts and personalized guidance in your studies.

  • Extracurricular Activities: Campus life often includes clubs, workshops, and events relevant to your field that can enrich your learning experience and enhance your resume.

  • Financial Aid Options: Some campus programs have additional financial aid resources, including scholarships and grants, which can help offset costs.

When deciding between online and campus-based programs, reflect on your learning style, career goals, and personal circumstances. Each option has unique advantages that can shape your path to becoming an Infrastructure Support Technician.

Infrastructure Support Technician Typical Career Path (2024)

As an Infrastructure Support Technician, your career can develop through various stages, starting from entry-level positions and progressing to advanced roles. Here’s a breakdown of the typical career path you can expect:

Entry-Level Positions

  • Help Desk Technician: In this role, you will provide initial support to users encountering technical issues. Daily tasks may include troubleshooting hardware and software problems, assisting with network connectivity, and responding to service requests.
  • Technical Support Specialist: This position focuses on helping users with specific technologies. You will resolve issues via phone, chat, or email and might support specific software applications or hardware devices.
  • Junior System Administrator: You will assist in managing network systems and servers. Your responsibilities may include monitoring system performance, applying patches, and maintaining basic documentation.

Mid-Level Positions

  • System Administrator: As a System Administrator, you will be responsible for maintaining and configuring servers, ensuring system security, and managing user accounts. You'll handle more complex issues and play a key role in implementing new technologies.
  • Network Administrator: In this role, you will manage network hardware and software, monitor network performance, and troubleshoot issues. You will focus on maintaining the integrity of the network while working to optimize its performance.
  • IT Support Manager: This position involves overseeing the IT support team, managing service desk operations, and ensuring that support processes run smoothly. You will develop training and support materials to improve team efficiency.

Advanced Roles

  • Infrastructure Architect: As an Infrastructure Architect, you will design the overall structure of the IT infrastructure, ensuring it aligns with organizational goals. You will assess current systems and recommend improvements for security and efficiency.
  • IT Operations Manager: In this managerial role, you will oversee IT operations, including service delivery, project management, and resource allocation. You will be responsible for aligning IT strategy with business goals.
  • Chief Technology Officer (CTO): This executive position involves strategic decision-making concerning technology within an organization. You'll oversee the entire IT department, influence technology adoption, and ensure that infrastructure can support business needs at a high level.

Each step in your career path as an Infrastructure Support Technician presents opportunities for growth, allowing you to develop your skills and take on more significant responsibilities.

Related Fields and Alternative Career Paths to Infrastructure Support Technicians (2024)

As an Infrastructure Support Technician, your skill set and educational background equip you for various related careers in the technology and IT support field. Here are some pathways you may consider:

  • Help Desk Technician:

    • Focuses on providing technical support to end-users, addressing queries, and troubleshooting issues related to hardware and software.
    • Requires strong communication and customer service skills, alongside a foundational understanding of IT systems.

  • Network Administrator:

    • Involves managing and maintaining computer networks within an organization.
    • Knowledge of network protocols and devices is crucial, making this a natural progression from infrastructure support.

  • System Administrator:

    • Responsible for managing and configuring servers and computer systems.
    • Strong background in operating systems, and hardware maintenance allows for a smooth transition into this role.

  • Technical Support Specialist:

    • Provides advanced support and problem resolution for complex technical issues.
    • Your experience in assisting users and troubleshooting can easily pivot here, often requiring enhanced technical knowledge.

  • Field Service Technician:

    • Involves onsite troubleshooting of IT equipment and systems.
    • Skills developed in diagnostics and hands-on equipment management directly relate to this role.

  • Cybersecurity Analyst:

    • Focuses on protecting an organization's systems and data from cyber threats.
    • A background in infrastructure can provide foundational knowledge beneficial for specializing in security measures.

  • IT Project Coordinator:

    • Involves assisting in managing and coordinating IT projects, including planning and documentation.
    • Organizational skills and technical knowledge gained as an Infrastructure Support Technician create a valuable combination for this path.

  • Cloud Support Specialist:

    • Centered on supporting cloud services, infrastructure, and applications.
    • Familiarity with cloud platforms and infrastructure elements gained during your training is a solid base for transitioning into this field.

Your educational experience and acquired skills in problem-solving, technical support, and system management make it feasible to shift into any of these related roles. Networking with professionals in your desired field and pursuing additional certifications can further enhance your qualifications and job prospects.

Infrastructure Support Technician Frequently Asked Questions (FAQs) (2024)

  • What educational qualifications are needed to become an Infrastructure Support Technician?
    Typically, a high school diploma or equivalent is the minimum requirement. However, most employers prefer candidates with an associate degree in computer science, information technology, or a related field.

  • Are there specific certifications that can enhance my qualifications?
    Yes, several certifications can improve your job prospects. Some of the most recognized include CompTIA A+, Network+, and Microsoft Certified: Azure Fundamentals. These certifications demonstrate your knowledge of essential technologies and systems.

  • Is a bachelor's degree required for this position?
    While a bachelor's degree in information technology or a related field can be beneficial and may lead to advanced roles, it is not a strict requirement for entry-level positions as an Infrastructure Support Technician.

  • What technical skills should I acquire for this career?
    You should focus on skills such as troubleshooting network issues, understanding operating systems (Windows, Linux), familiarity with cloud services, and knowledge of hardware components.

  • How important is hands-on experience in this field?
    Hands-on experience is highly valuable. Internships, part-time jobs, or volunteer opportunities related to IT support can provide practical skills and enhance your resume.

  • Are there any specialized training programs I should consider?
    Yes, many community colleges and technical schools offer programs specifically geared toward IT support and networking. Online courses and boot camps can also help you gain relevant skills quickly.

  • What subjects should I focus on during my education?
    Key subjects include computer networking, systems administration, cybersecurity principles, and database management, all of which are beneficial for a career in infrastructure support.

  • Will I need to continue my education after starting my career?
    Continuing education is essential in the technology field due to rapid advancements. It’s advisable to pursue ongoing certifications or training to stay current with new technologies.

  • Is prior experience in IT necessary for entry-level positions?
    While prior experience can be an advantage, many entry-level roles are designed for candidates with relevant education and a willingness to learn. Employers often provide on-the-job training for new hires.

  • What role do soft skills play in this career?
    Soft skills such as communication, problem-solving, and teamwork are critical. As an Infrastructure Support Technician, you'll often work directly with clients and colleagues, making these skills essential for effective collaboration and support.

Additional Resources for Infrastructure Support Technicians (2024)

  • CompTIA

    • Description: An industry-recognized organization offering certifications like CompTIA A+, Network+, and Security+ that are beneficial for Infrastructure Support Technicians.
    • Website: CompTIA

  • Cisco Networking Academy

    • Description: Provides online courses and certifications focusing on networking fundamentals, security, and hands-on labs to prepare you for a career in infrastructure support.
    • Website: Cisco Networking Academy

  • Microsoft Learning

    • Description: Offers a variety of online courses and certification paths for Microsoft technologies, which are often used in infrastructure support roles.
    • Website: Microsoft Learning

  • Coursera

    • Description: An online learning platform that provides access to courses from top universities and institutions. You can find courses specific to IT support and networking.
    • Website: Coursera

  • edX

    • Description: Offers free and paid courses from various universities on topics like cloud computing, networking, and cybersecurity, which are fundamental for Infrastructure Support Technicians.
    • Website: edX

  • LinkedIn Learning

    • Description: A subscription-based platform featuring a library of video tutorials and courses related to technical support, networking, and IT skills.
    • Website: LinkedIn Learning

  • TechSoup

    • Description: Provides resources, funding opportunities, and infrastructure support for nonprofits and libraries, which can be useful in understanding the needs of various organizations.
    • Website: TechSoup

  • ISACA

    • Description: A global professional association that offers training and certification in IT governance, risk management, and cybersecurity that may be relevant for Infrastructure Support Technicians.
    • Website: ISACA

  • Red Hat

    • Description: Offers training programs and certifications in Linux and open-source technologies, which are increasingly relevant for infrastructure roles.
    • Website: Red Hat

  • National Institute of Standards and Technology (NIST)

    • Description: Provides frameworks and standards for IT management and cybersecurity that are essential for maintaining infrastructure.
    • Website: NIST

These resources will enhance your knowledge base and prepare you for a successful career as an Infrastructure Support Technician.