Infrastructure Support Technician Overview
As an Infrastructure Support Technician, your role is central to maintaining and optimizing the technology foundation of an organization. You are responsible for the management and support of IT infrastructure, which encompasses a variety of hardware and software systems. Here are key aspects of your job:
System Maintenance: You ensure that servers, networks, and other IT infrastructure components are functioning correctly. This includes performing routine checks, updates, and repairs.
Troubleshooting: When technical issues arise, you diagnose and resolve problems quickly to minimize downtime and maintain productivity across departments.
Support Services: You provide technical support to end-users, addressing their IT-related concerns and ensuring they have the tools needed to perform their job effectively.
Collaboration: You often work alongside other IT professionals, such as network engineers and system administrators, contributing to team efforts in system upgrades and implementations.
Documentation: You maintain accurate records of system configurations, maintenance logs, and troubleshooting procedures, which helps in future support tasks and compliance requirements.
Implementation of Best Practices: You adhere to industry standards and best practices in IT infrastructure support, helping to secure systems and optimize performance.
The work of an Infrastructure Support Technician is vital to the overall efficiency and reliability of an organization’s operations, as a well-maintained IT infrastructure forms the backbone on which business functions depend.
Infrastructure Support Technician Salary
Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.
Required Education and Training To Become an Infrastructure Support Technician
To become an Infrastructure Support Technician, you will typically need a combination of relevant education and training. Consider pursuing one of the following college degree programs:
Computational and Applied Mathematics: This program provides a strong foundation in mathematical theories and techniques, allowing you to apply quantitative methods to solve practical problems in technology and infrastructure.
Computer and Information Sciences and Support Services: This degree focuses on various aspects of computer systems and information technology, equipping you with the essential knowledge to support and manage computer infrastructure.
Computer Engineering: A degree in computer engineering combines principles of electrical engineering and computer sciences, preparing you to work on hardware and software systems which are critical for infrastructure support.
Computer Systems Networking and Telecommunications: This program offers specialized knowledge in networking technologies and telecommunications, which is vital for maintaining and troubleshooting network infrastructures.
Systems Engineering: This degree emphasizes the integration of various components within complex systems. It covers both technical and management aspects, providing a broad understanding of how systems function together.
In addition to formal education, gaining hands-on experience through internships or entry-level positions can be beneficial. Certifications related to specific technologies or systems may also enhance your qualifications in the field.
Best Schools to become a Infrastructure Support Technician in U.S. 2024
MyComputerCareer at Columbus
MyComputerCareer at Raleigh
Utah Valley University
Ohio State University-Main Campus
Naval Postgraduate School
Austin Community College District
- Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends.
- Service or repair telephone, cable television, Internet, and other communications equipment on customers' property.
- May install communications equipment or communications wiring in buildings.
Required Skills and Competencies To Become an Infrastructure Support Technician
Technical Proficiency: You should be well-versed in various operating systems, particularly Windows, Linux, and macOS. Familiarity with networking hardware and software is also essential.
Network Troubleshooting: The ability to identify and resolve networking issues efficiently is vital. This includes understanding IP addressing, routing, and switching concepts.
Hardware Knowledge: Proficiency in diagnosing and repairing hardware components, including servers, desktops, and peripherals, is necessary.
System Administration: You need to have skills in user account management, system backups, and maintenance of servers and other infrastructure components.
Customer Service Orientation: Strong communication skills are critical. Being able to effectively interact with users, understand their problems, and explain technical issues in an accessible manner will enhance user experience.
Problem-Solving Skills: You should possess a methodical approach to troubleshooting and resolving technical issues, ensuring minimal disruption to services.
Documentation Skills: The ability to create and maintain clear documentation for processes, configurations, and technical issues will aid in knowledge transfer and problem resolution.
Time Management: Managing multiple tasks and prioritizing issues based on urgency and impact is important in providing effective support.
Knowledge of Security Practices: Understanding security protocols and best practices to protect the infrastructure from threats is essential.
Adaptability: You should be open to learning new technologies and adapting to changing environments and processes in the tech landscape.
Collaboration: The ability to work effectively with cross-functional teams, including other IT professionals and departments, will help in achieving common goals.
Attention to Detail: Careful attention to detail ensures that configurations and troubleshooting processes are executed correctly, minimizing errors and downtime.
Project Management: Familiarity with managing small-scale projects, including deployments and upgrades, can enhance your effectiveness in the role.
Job Duties for Infrastructure Support Technicians
Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
Analytical or scientific software
- Fluke ClearSight Analyzer
- Fluke Networks TechAdvisor Field Access System
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Thinking about the pros and cons of different ways to solve a problem
People and Technology Systems
- Figuring out how a system should work and how changes in the future will affect it
- Thinking about the pros and cons of different options and picking the best one
Problem Solving
- Noticing a problem and figuring out the best way to solve it
Current Job Market and Opportunites for an Infrastructure Support Technician
The job market for Infrastructure Support Technicians is experiencing robust demand, influenced by several key factors:
Growing Reliance on Technology: As organizations increasingly depend on technology for their operations, the need for professionals who can manage, maintain, and troubleshoot infrastructure systems continues to rise. This dependency spans various industries, including finance, healthcare, education, and retail.
Digital Transformation Initiatives: Many companies are undergoing digital transformation, which often leads to the implementation of new technologies and upgrades to existing systems. As a result, Infrastructure Support Technicians are essential for ensuring that these systems operate smoothly.
Cloud Computing Adoption: The shift towards cloud services has led to an increased requirement for technicians who can assist with cloud infrastructure, hybrid environments, and on-premises solutions. Understanding cloud architecture and support is becoming a valuable asset.
Networking and Cybersecurity Focus: As cybersecurity threats continue to evolve, the demand for infrastructure support that can ensure secure and stable networks is critical. Organizations are actively seeking technicians skilled in network management and security protocols.
Growth Potential: The field offers significant growth potential as businesses expand their IT departments to accommodate evolving technology needs. Entry-level technicians can advance their careers by gaining experience and certifying in specialized areas.
Geographical Hotspots: Certain regions are recognized as strong markets for Infrastructure Support Technicians, including:
- Silicon Valley, California: Home to numerous tech companies, this region has a high demand for support technicians.
- New York City, New York: With its diverse business landscape, many enterprises require IT support in both the finance and media sectors.
- Austin, Texas: Known for its growing tech scene, Austin offers numerous opportunities for IT professionals.
- Washington D.C.: The government sector along with contractors supporting federal agencies creates a steady requirement for infrastructure support roles.
- Seattle, Washington: As a technology hub with major companies present, the demand for support technicians remains strong.
The overall job outlook for Infrastructure Support Technicians is promising, with growth forecasted over the coming years. This is driven by continuous technological advancements and the essential role that infrastructure support plays in maintaining operational efficiency within organizations.
Top Related Careers to Infrastructure Support Technician 2024
Additional Resources To Help You Become an Infrastructure Support Technician
CompTIA
- Website: www.comptia.org
- Overview: The Computing Technology Industry Association offers certifications that are beneficial for Infrastructure Support Technicians, such as A+ and Network+.
Cisco Networking Academy
- Website: www.netacad.com
- Overview: Cisco provides educational resources and certifications that enhance your networking knowledge and skills, beneficial for infrastructure support roles.
Microsoft Learn
- Website: learn.microsoft.com
- Overview: Official Microsoft tutorials and certifications are available to help you understand Microsoft platforms and services relevant to infrastructure support.
CompTIA Network+ Certification Guide
- Book: CompTIA Network+ All-in-One Exam Guide
- Overview: This book serves as a comprehensive guide to the knowledge required for the CompTIA Network+ certification.
Help Desk Institute (HDI)
- Website: www.thinkhdi.com
- Overview: The HDI offers professional training and certification programs specifically designed for technical support and service desk professionals.
TechRepublic
- Website: www.techrepublic.com
- Overview: This online publication provides articles, resources, and best practices related to technology, including infrastructure support.
ITIL Foundation Training
- Website: www.axelos.com
- Overview: ITIL training provides a framework for delivering quality IT services, which is beneficial for anyone in infrastructure support.
Coursera
- Website: www.coursera.org
- Overview: An elearning platform offering courses from various universities on IT and infrastructure management topics.
LinkedIn Learning
- Website: www.linkedin.com/learning
- Overview: This platform offers a variety of courses related to IT support, cloud computing, networking, and more.
Network World
- Website: www.networkworld.com
- Overview: A publication that focuses on networking technologies, providing industry news, trends, and analysis which can help you stay informed in the field.
National Institute of Standards and Technology (NIST)
- Website: www.nist.gov
- Overview: NIST provides guidelines and standards related to IT and cybersecurity, which are important for infrastructure support technicians.
Reddit - r/sysadmin
- Website: www.reddit.com/r/sysadmin
- Overview: A community forum where you can engage with professionals in system administration and infrastructure support, share experiences, and ask for advice.
FAQs About Becoming an Infrastructure Support Technician
What is the primary role of an Infrastructure Support Technician?
The primary role involves maintaining and supporting an organization's IT infrastructure, which includes servers, networks, and storage systems. You are responsible for troubleshooting issues, implementing updates, and ensuring optimal performance.What education or qualifications do I need to become an Infrastructure Support Technician?
A bachelor's degree in computer science, information technology, or a related field is often preferred. However, relevant certifications (such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals) and hands-on experience can also be valuable.What are the common skills required for this position?
Essential skills include:- Proficiency in network and server management
- Understanding of operating systems (Windows, Linux, etc.)
- Strong problem-solving abilities
- Excellent communication skills
- Familiarity with cloud services and virtualization technology
What does a typical day look like for an Infrastructure Support Technician?
A typical day may include monitoring system performance, responding to technical support tickets, performing regular maintenance, deploying updates, collaborating with other IT staff, and documenting procedures.What are the common challenges faced in this role?
Common challenges include dealing with system outages, managing time-sensitive tasks, keeping up with rapid technological changes, and ensuring security protocols are followed to prevent data breaches.What tools and technologies do Infrastructure Support Technicians commonly use?
You will often work with:- Network monitoring tools (e.g., SolarWinds, Nagios)
- Remote desktop software
- Ticketing systems (e.g., ServiceNow, JIRA)
- Virtualization platforms (e.g., VMware, Hyper-V)
- Cloud services (e.g., AWS, Microsoft Azure)
What career advancement opportunities are available for an Infrastructure Support Technician?
With experience, you can advance to roles such as Systems Administrator, Network Administrator, or IT Manager. Further certifications and experience can also lead to specialized roles in cybersecurity or cloud architecture.Is certification important for becoming an Infrastructure Support Technician?
While not strictly necessary, certifications can enhance your resume and demonstrate your knowledge and commitment to potential employers. They can also help you stay updated with industry standards and practices.What is the job outlook for Infrastructure Support Technicians?
The job outlook is positive, with increasing demand for IT professionals as organizations continue to invest in technology and infrastructure. Job growth is expected to be robust, particularly in sectors such as healthcare, finance, and information technology.How can I gain experience in this field if I am just starting out?
Consider internships or entry-level positions in IT support roles. Additionally, volunteer your skills for non-profits, work on personal projects, or participate in online labs and simulations to build your expertise.What work environments can I expect as an Infrastructure Support Technician?
You may work in various environments, including corporate offices, data centers, or remote settings. Flexibility is common, as many organizations offer remote support options.Do Infrastructure Support Technicians need to be available after hours?
Yes, many IT roles, including Infrastructure Support Technicians, require availability for on-call support during evenings and weekends to handle emergencies or perform essential updates outside of business hours.