Service Desk Associate Overview
Required Education and Training To Become a Service Desk Associate
Best Schools to become a Service Desk Associate in U.S. 2024
University of Phoenix-Arizona
In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
Southern New Hampshire University
In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
Western Governors University
In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
Colorado Technical University-Colorado Springs
In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
Grand Canyon University
In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Liberty University
In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Service Desk Associate Job Description:
- Receive orders, generally in person, for repairs, rentals, and services.
- May describe available options, compute cost, and accept payment.
Required Skills and Competencies To Become a Service Desk Associate
Job Duties for Service Desk Associates
Compute charges for merchandise or services and receive payments.
Explain rental fees, policies, and procedures.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Technologies and Skills Used by Service Desk Associates
Data base user interface and query software
- Database software
- Oracle Database
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Social
- Looking for ways to help people
- Understanding people's reactions