Customer Service Manager Overview
Required Education and Training To Become a Customer Service Manager
Best Schools to become a Customer Service Manager in U.S. 2024
University of Phoenix-Arizona
In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
Southern New Hampshire University
In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
Western Governors University
In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
Colorado Technical University-Colorado Springs
In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
Grand Canyon University
In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Liberty University
In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Customer Service Manager Job Description:
- Directly supervise and coordinate activities of retail sales workers in an establishment or department.
- Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Required Skills and Competencies To Become a Customer Service Manager
Job Duties for Customer Service Managers
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Technologies and Skills Used by Customer Service Managers
Data base user interface and query software
- Oracle Database
- Yardi software
Point of sale POS software
- CyberMatrix POS
- Plexis Software Plexis POS
Video creation and editing software
- Apple Final Cut Pro
- YouTube
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
People and Technology Systems
- Figuring out how a system should work and how changes in the future will affect it
- Thinking about the pros and cons of different options and picking the best one
Social
- Changing what is done based on other people's actions
- Looking for ways to help people