Explore Technical Support Specialist Schools (2024)

Looking to start your journey as a Technical Support Specialist? Finding the right education is key. Here's a curated list of schools offering quality Technical Support Specialist programs:

  • We've identified top institutions known for excellent Technical Support Specialist education.
  • Options include both local schools and nationally recognized programs.
  • Each listing highlights relevant degree programs for aspiring Technical Support Specialist professionals.
  • You'll also find information on related career paths in the field.

Browse through these options to find a program that aligns with your career goals in the Technical Support Specialist industry.

Top Technical Support Specialist Schools (2024)

View our ranking methodology here
#1Delaware County

MyComputerCareer at Columbus

Westerville, OH

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:76%
Total Enrollment:1,483
#2DuPage County

DeVry University-Illinois

Naperville, IL

In-State Tuition:$14,392
Out-of-State Tuition:$14,392
Admission Rate:43%
Graduation Rate:43%
Total Enrollment:26,384
#3Wake County

MyComputerCareer at Raleigh

Raleigh, NC

In-State Tuition:$N/A
Out-of-State Tuition:$N/A
Admission Rate:N/A
Graduation Rate:72%
Total Enrollment:1,251
#4Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#5Whitley County

University of the Cumberlands

Williamsburg, KY

In-State Tuition:$9,875
Out-of-State Tuition:$9,875
Admission Rate:83%
Graduation Rate:44%
Total Enrollment:18,053
#6Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935

Technical Support Specialist Required Education (2024)

To become a Technical Support Specialist, you have various educational pathways to consider. Below are the minimum and advanced education options that can help you prepare for a career in this field.

Minimum Education

  • High School Diploma or Equivalent:

    • This basic level of education is the minimum requirement for most entry-level positions. It typically covers general education subjects, which can be supplemented by self-directed learning in technology-related areas.

  • Associate Degree:

    • An associate degree in a related field, such as information technology, computer science, or a similar area, can provide you with foundational knowledge and skills. These programs usually last about two years and may include technical training and practical experience.

Advanced Education

  • Bachelor’s Degree:

    • Pursuing a bachelor's degree in computer science, information technology, or a related discipline offers a deeper understanding of technical principles. This four-year degree often includes coursework in systems analysis, networking, and software development, which can enhance your expertise in technical support.

  • Bachelor's Degree with a Focus on Specific Technologies:

    • Some programs allow you to specialize in certain technologies or software. These tailored degrees can provide you with targeted knowledge that is highly relevant to specific industries or employers.

  • Online Degree Programs:

    • Many accredited institutions now offer online degrees in IT and computer science. This flexible option allows you to balance your education with work or other commitments while still earning a recognized qualification.

Investing in your education can significantly improve your skills and job prospects in the technical support field. Choose a path that aligns with your career goals and the technical areas that interest you most.

Technical Support Specialist Professional Certifications & Licenses (2024)

To enhance your qualifications and improve your job prospects as a Technical Support Specialist, consider obtaining the following certifications and licenses:

  • CompTIA A+ Certification: This vendor-neutral certification validates your foundational IT skills and is often considered a baseline credential for entry-level IT positions.

  • CompTIA Network+ Certification: This certification demonstrates your understanding of networking concepts and skills, which are essential for troubleshooting network issues in a technical support role.

  • CompTIA Security+ Certification: Focused on cybersecurity, this certification shows that you have a solid grasp of security concepts, which is increasingly important in protecting client data.

  • Microsoft Certified: Modern Desktop Administrator Associate: This certification assesses your ability to manage and secure Windows 10 client environments, making it valuable for roles focusing on Microsoft products.

  • Cisco Certified Network Associate (CCNA): While more specialized, this certification indicates knowledge of networking principles and is beneficial if you support networked systems.

  • ITIL Foundation Certification: This certification provides an understanding of IT service management best practices and is advantageous for working effectively in a technical support environment.

  • HDI Support Center Analyst Certification: This certification emphasizes customer service skills and technical support best practices, which can enhance your effectiveness in client interactions.

  • Zend Certified Engineer: If you work predominantly with PHP, obtaining this certification can set you apart by demonstrating proficiency in the PHP programming language.

  • Apple Certified Support Professional (ACSP): This certification is tailored for those who support Apple devices and operating systems, validating your capability to assist Mac users.

Before pursuing any certification, verify if it aligns with your career goals and the specific requirements of the positions you intend to apply for.

Job Duties for Technical Support Specialists

  • Converse with customers to determine details of equipment problems.

  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.

  • Reassemble machines after making repairs or replacing parts.

Technologies and Skills Used by Technical Support Specialists

Electronic mail software

  • Email software
  • Microsoft Outlook

Operating system software

  • Linux
  • UNIX

Presentation software

  • Microsoft PowerPoint

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Thinking about the pros and cons of different ways to solve a problem

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Technical Support Specialist Internships, Apprenticeships & Practical Training

As a budding Technical Support Specialist, participating in internships or apprenticeships can greatly enhance your practical experience, sharpen your skills, and expand your professional network. Here are examples of opportunities in this field that provide hands-on training and exposure to real-world scenarios.

Internship Opportunities

  • Help Desk Internships
    Many IT companies offer help desk internships where you assist users with technical issues. You'll gain experience in troubleshooting software and hardware problems while working under the supervision of experienced technicians.

  • Customer Support Internships
    Work with customer service departments to learn about technical resolution processes. Here, you can enhance your communication skills and become familiar with the kind of issues customers face, as well as the solutions available.

  • IT Department Internships
    Some organizations have internship positions within their IT departments. In these roles, you would support daily operations, such as maintaining hardware and software systems and assisting with network administration tasks.

  • Remote Technical Support Internships
    Several companies now offer remote internships, allowing you to provide assistance over the phone or through chat. This role emphasizes your communication skills and helps you learn about remote support tools.

Apprenticeship Opportunities

  • Technical Support Apprenticeships
    These structured programs usually combine classroom instruction with on-the-job training. You'll work closely with seasoned Technical Support Specialists, providing assistance while learning industry best practices.

  • IT Service Management Apprenticeships
    In this type of apprenticeship, you may gain experience in managing IT service processes. You'll learn about service desk operations, ticketing systems, and how to prioritize and resolve customer issues effectively.

Practical Training Programs

  • Bootcamps
    While not traditional internships or apprenticeships, technical bootcamps offer intensive training in IT support. These programs often include real-world projects and may connect you with internship opportunities upon completion.

  • Volunteer Positions
    Gaining experience by volunteering for local non-profits or educational institutions can provide you with practical skills. Assisting with their IT needs exposes you to a variety of technical scenarios.

  • Industry Conferences and Workshops
    Attending workshops and conferences can help you gain knowledge and network with industry professionals. Some organizations offer hands-on training sessions during these events, which contribute to your practical experience.

Engaging in any of these opportunities will equip you with valuable skills and knowledge, preparing you for a successful career as a Technical Support Specialist.

Technical Support Specialist Continuing Education & Professional Development (2024)

As a Technical Support Specialist, advancing your career and keeping your skills updated is vital in the rapidly changing technology landscape. Here are several continuing education and professional development opportunities to enhance your expertise and career prospects:

  • Certifications
    Obtaining relevant certifications can significantly enhance your qualifications. Consider pursuing the following:

    • CompTIA A+: A foundational certification that covers essential IT skills and knowledge, focusing on hardware, software, and troubleshooting.
    • CompTIA Network+: This certification is ideal if you're looking to deepen your understanding of networking concepts, which is often critical for support roles.
    • Microsoft Certified: Modern Desktop Administrator Associate or other Microsoft certifications can help you specialize in Microsoft products and services.
    • ITIL Foundation: Understanding the IT Infrastructure Library (ITIL) framework can improve your ability to support IT services and processes effectively.

  • Online Courses and Webinars
    Many organizations offer online training courses that cater to the needs of Technical Support Specialists:

    • Platforms like Coursera, Udemy, and LinkedIn Learning provide specialized courses on topics such as network troubleshooting, customer service skills, and specific software tools.
    • Check industry associations and companies for webinars that address the latest trends and best practices in technical support.

  • Workshops and Conferences
    Attending industry workshops and conferences can provide valuable networking opportunities and insights into current trends:

    • Events like the Help Desk International Conference (HDI) or Tech Support Summit can help you connect with peers and industry leaders.
    • Local meetups or tech fairs often have sessions focusing on new technologies or tools relevant to technical support.

  • Formal Education
    Pursuing further formal education can provide a competitive edge:

    • Consider enrolling in an Associate or Bachelor’s degree program in Information Technology or a related field, which can broaden your skill set and job opportunities.
    • Look for programs that offer specialized tracks or courses in customer support, technical communication, or systems administration.

  • Soft Skills Training
    In addition to technical skills, soft skills are essential for success in a support role:

    • Seek out training in communication, problem-solving, and conflict resolution, which are critical when interacting with customers.
    • Customer service workshops can also enhance your ability to handle difficult situations and improve customer satisfaction.

  • Mentorship and Networking
    Building connections within the industry can provide guidance and insights for professional development:

    • Seek a mentor who is an experienced Technical Support Specialist or works in a related field to gain valuable advice and knowledge.
    • Join professional organizations such as the Help Desk Institute (HDI) to connect with other professionals and access resources for continued learning.

  • Staying Updated with Technology Trends
    Regularly reading industry publications, blogs, and forums can help you stay informed about the latest technologies and support trends:

    • Subscribe to technology newsletters, journals, or websites focusing on IT support to gain insights into emerging challenges and solutions.
    • Participate actively in online communities such as Reddit’s r/sysadmin or Spiceworks, where you can discuss problems and solutions with fellow professionals.

By actively pursuing these continuing education and professional development opportunities, you can position yourself for growth and advancement in your career as a Technical Support Specialist.

What To Look For When Deciding On Campus vs Online Degree Programs for Technical Support Specialists (2024)

When considering education options for a career as a Technical Support Specialist, both online and campus-based programs offer distinct advantages and challenges. Here is a detailed comparison to help guide your decision.

Online Education Programs

  • Flexibility: Online programs allow you to study at your own pace and schedule. This is particularly beneficial if you are balancing work or personal commitments.

  • Accessibility: You can access course materials from anywhere with an internet connection, making it easier to attend classes if you live far from educational institutions.

  • Variety of Programs: Many online programs offer a wide range of specializations, certificates, and associate degrees specifically tailored for technical support.

  • Cost-Effectiveness: Online programs often have lower tuition rates and additional savings on commuting, housing, and materials. Some may even provide free resources.

  • Self-Discipline Required: Success in an online program requires a high degree of self-motivation and organizational skills. You are responsible for managing your time effectively.

  • Limited Hands-On Experience: While theoretical knowledge is abundant, online studies may offer fewer opportunities for hands-on practice unless they incorporate virtual labs or simulations.

Campus-Based Education Programs

  • Structured Learning Environment: Campus-based programs offer a more traditional learning structure with set class times, which can help keep you accountable and on track with your studies.

  • Immediate Access to Instructors: Being on campus allows for face-to-face interactions with faculty, which can be beneficial for clarifying concepts and receiving immediate feedback.

  • Networking Opportunities: Attending classes on campus facilitates direct interactions with peers and industry professionals, which can enhance networking and job placement opportunities.

  • Hands-On Experience: Many campus programs provide access to labs and equipment, allowing you to gain practical skills that are directly applicable to technical support roles.

  • Extracurricular Activities: Campus life often includes social and professional development activities, such as clubs, workshops, and seminars, that can enhance your educational experience.

  • Fixed Schedule: A campus-based program typically involves less flexibility in scheduling, which might pose challenges if you have a busy lifestyle or work commitments.

In deciding between online and campus-based education programs, consider your personal circumstances, learning style, and career goals in the Technical Support field. Each option offers valuable opportunities that align with different needs and preferences.

Technical Support Specialist Typical Career Path (2024)

As you consider a career as a Technical Support Specialist, it's essential to understand the typical progression in this field.

Entry-Level Positions

  • Help Desk Technician: This role often serves as a starting point. You'll provide basic support, assisting users with software and hardware issues via phone, email, or chat.
  • Technical Support Representative: In this position, you respond to customer inquiries, troubleshoot problems, and guide users through step-by-step solutions.
  • IT Support Assistant: This role involves administrative tasks alongside technical support duties, helping to maintain systems and assist senior staff with troubleshooting.

Mid-Level Positions

  • Technical Support Specialist: At this level, you focus on more complex issues, often requiring a deeper technical knowledge. You may also train new staff or create documentation for user guides.
  • Systems Support Analyst: This role involves diagnosing and resolving issues related to system performance. You may work alongside different teams to implement improvements.
  • Customer Success Specialist: In this position, you ensure customer satisfaction by resolving technical issues while also fostering customer relationships and providing strategic guidance.

Advanced Roles

  • Technical Support Manager: In this management role, you'll oversee a team of support specialists, ensuring efficient operations and high-quality service delivery. You may also be responsible for training and development programs.
  • IT Service Manager: You will manage IT services and be involved in strategy development, service improvement, and aligning technical support with business goals.
  • Solutions Architect: At this level, you'll design and implement comprehensive solutions for clients, requiring strong technical skills and the ability to understand client needs at a high level.

By navigating through these positions, you can develop the technical acumen and leadership skills necessary to advance your career in the technical support field.

Related Fields and Alternative Career Paths to Technical Support Specialists (2024)

As a Technical Support Specialist, you possess a variety of skills and knowledge that can easily transfer to several related fields. Below are some career options that align well with your education and experience:

  • Help Desk Analyst

    • Help desk analysts provide initial technical assistance and support for end users. This role often serves as an entry point into IT, requiring strong customer service and problem-solving skills that you have already developed.

  • IT Support Technician

    • This position involves troubleshooting hardware and software issues, setting up equipment, and training users. Your technical knowledge directly applies here, and the experience you gain can fortify your resume for more specialized IT roles.

  • Systems Administrator

    • If you are interested in managing and maintaining computer systems, this career could be a natural transition. The foundational knowledge gained as a Technical Support Specialist is relevant, as you will be responsible for ensuring systems run smoothly and securely.

  • Network Support Specialist

    • This role focuses on the maintenance and troubleshooting of network-related issues. Experience in technical support gives you a fundamental understanding of systems, which can be expanded upon through additional training or certifications in network management.

  • Product Support Specialist

    • Here, the focus shifts to assisting customers with specific products or services, often within software companies. This role utilizes not only your technical skills but also your customer service experience to effectively communicate solutions.

  • Field Service Technician

    • If you enjoy hands-on work and traveling, becoming a field service technician may be appealing. This role involves repairing and maintaining equipment at client locations, relying heavily on the problem-solving skills you've honed in technical support.

  • IT Project Coordinator

    • If you are interested in project management, this role involves overseeing technology projects, requiring both organizational skills and technical knowledge. Your experience collaborating with teams in technical support can provide a solid foundation for this path.

  • Technical Trainer

    • Transitioning into a technical trainer allows you to leverage your knowledge and communication skills to educate others. This role often requires you to create training materials and deliver instruction, making your technical expertise an asset.

  • Cybersecurity Technician

    • With further education or certification, you can focus on cybersecurity, protecting organizations from threats. Your background in troubleshooting and understanding systems will serve you well in addressing security issues.

  • Data Analyst

    • If you enjoy working with data, consider transitioning to a data analyst role. Although this may require additional training in data management tools, your analytical skills from technical support can facilitate a smoother shift into this field.

Through gaining experience and seeking additional certifications, you can successfully pivot your career from a Technical Support Specialist to one of these related fields. Each option allows you to build on your existing skills while exploring new interests and opportunities in the tech industry.

Technical Support Specialist Frequently Asked Questions (FAQs) (2024)

  • What educational background do I need to become a Technical Support Specialist?
    You typically need a high school diploma or equivalent. However, an associate degree in information technology or a related field is often preferred by employers.

  • Is a bachelor's degree necessary for this career?
    While a bachelor's degree can enhance your qualifications and opportunities for advancement, it is not strictly necessary. Many positions require only an associate degree or relevant experience.

  • Are certifications important in technical support?
    Yes, certifications such as CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate can be beneficial. They demonstrate your technical skills and commitment to the field.

  • Do I need to have prior experience to enter the field?
    Entry-level positions may be available to candidates with little to no prior experience. However, having experience in customer service or technical roles can be advantageous.

  • What skills should I develop while pursuing this career?
    Focus on developing problem-solving skills, communication skills, and technical proficiency with hardware and software. Familiarity with operating systems and networking can also be beneficial.

  • How can I gain practical experience while in school?
    Consider internships or volunteer opportunities in IT support. Additionally, setting up a home lab to practice troubleshooting can provide valuable hands-on experience.

  • What kind of courses should I take to prepare for this role?
    Courses in computer science, information technology, networking, and customer service are useful. Look for programs that include practical labs and real-world applications.

  • Are there specific industries where Technical Support Specialists are in higher demand?
    Technical Support Specialists are needed in various industries, including technology, healthcare, finance, and education. The demand can vary based on the industry's reliance on technology.

  • How often do I need to update my skills or certifications?
    The tech field evolves rapidly, so you should aim to update your skills regularly. Many certifications require renewal every 3 years, and staying current with new technologies is essential for career growth.

  • Can I work remotely as a Technical Support Specialist?
    Yes, many Technical Support Specialists have the option to work remotely, especially if their role involves troubleshooting software issues or providing support via phone and chat.

Additional Resources for Technical Support Specialists (2024)

  • CompTIA

    • Website: CompTIA
    • Description: An industry leader in IT certifications. CompTIA A+ certification is highly regarded for technical support roles.

  • Cisco Networking Academy

    • Website: Cisco Networking Academy
    • Description: Offers courses and certifications in networking and IT that can enhance your technical support skills.

  • Microsoft Learn

    • Website: Microsoft Learn
    • Description: An educational platform that provides resources and tutorials for various Microsoft technologies relevant to technical support.

  • Coursera

    • Website: Coursera
    • Description: Offers a wide range of online courses from universities and companies, including fundamental IT support skills and certifications.

  • edX

    • Website: edX
    • Description: Provides access to online courses from leading institutions on topics like IT support, systems administration, and customer service.

  • Udemy

    • Website: Udemy
    • Description: A platform that features a variety of courses related to technical support, software troubleshooting, and customer service skills.

  • LinkedIn Learning

    • Website: LinkedIn Learning
    • Description: Offers professional development courses that cover technical support topics and essential soft skills for customer interaction.

  • ITProTV

    • Website: ITProTV
    • Description: An online training platform that provides IT training courses, including those focused on technical support skills and certifications.

  • National Association of State Boards of Accountancy (NASBA)

    • Website: NASBA
    • Description: While primarily focused on the accounting profession, NASBA provides insights into certifications which may be helpful for support roles in finance-related software.

  • TechTarget

    • Website: TechTarget
    • Description: An online resource with articles and guides on IT, technical support, and emerging technologies. Useful for keeping up with industry trends.

  • Help Desk Institute (HDI)

    • Website: Help Desk Institute
    • Description: A professional association for technical support and service management professionals, providing resources, training, and certification.

  • American Society for Quality (ASQ)

    • Website: ASQ
    • Description: Offers training and resources on quality management, which can be useful for enhancing service capabilities in technical support.

  • Google IT Support Professional Certificate

    • Website: Google IT Support
    • Description: A comprehensive online certificate program that can provide foundational skills necessary for a career in technical support.

Utilizing these resources will help you build the necessary skills and knowledge required for a successful career as a Technical Support Specialist.