Service Operations Manager Overview
Required Education and Training To Become a Service Operations Manager
Best Schools to become a Service Operations Manager in U.S. 2024
University of Phoenix-Arizona
In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
Southern New Hampshire University
In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
Western Governors University
In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
Colorado Technical University-Colorado Springs
In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
Grand Canyon University
In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Liberty University
In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Service Operations Manager Job Description:
- Directly supervise and coordinate the activities of mechanics, installers, and repairers.
- May also advise customers on recommended services.
- Excludes team or work leaders.
Required Skills and Competencies To Become a Service Operations Manager
Job Duties for Service Operations Managers
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers.
Technologies and Skills Used by Service Operations Managers
Data base user interface and query software
- Microsoft Access
- Yardi software
Enterprise resource planning ERP software
- Microsoft Dynamics
- SAP software
Presentation software
- Microsoft PowerPoint
Basic Skills
- Keeping track of how well people and/or groups are doing in order to make improvements
- Talking to others
People and Technology Systems
- Figuring out how a system should work and how changes in the future will affect it
- Thinking about the pros and cons of different options and picking the best one
Resource Management
- Managing your time and the time of other people
- Selecting and managing the best workers for a job