Customer Accounts Manager Overview
Required Education and Training To Become a Customer Accounts Manager
Best Schools to become a Customer Accounts Manager in U.S. 2024
University of Phoenix-Arizona
In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
Southern New Hampshire University
In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
Western Governors University
In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
Colorado Technical University-Colorado Springs
In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
Grand Canyon University
In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
Liberty University
In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Customer Accounts Manager Job Description:
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment.
- Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Required Skills and Competencies To Become a Customer Accounts Manager
Job Duties for Customer Accounts Managers
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Record information about financial status of customers and status of collection efforts.
Technologies and Skills Used by Customer Accounts Managers
Customer relationship management CRM software
- Austin Logistics CallSelect
- Microsoft Dynamics
Data base user interface and query software
- Relational database software
Presentation software
- Microsoft PowerPoint
Basic Skills
- Listening to others, not interrupting, and asking good questions
- Talking to others
Social
- Talking people into changing their minds or their behavior
- Understanding people's reactions