Career

Best Customer Accounts Manager Schools 2024

Learn everything you need to know about becoming a Customer Accounts Manager, including salary, schools, and programs.

Explore Customer Accounts Manager Schools (2024)

Looking to start your journey as a Customer Accounts Manager? Finding the right education is key. Here's a curated list of schools offering quality Customer Accounts Manager programs:

  • We've identified top institutions known for excellent Customer Accounts Manager education.
  • Options include both local schools and nationally recognized programs.
  • Each listing highlights relevant degree programs for aspiring Customer Accounts Manager professionals.
  • You'll also find information on related career paths in the field.

Browse through these options to find a program that aligns with your career goals in the Customer Accounts Manager industry.

Top Customer Accounts Manager Schools in the U.S. (2024)

#1Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#2Merrimack County

Southern New Hampshire University

Manchester, NH

In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
#3Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#4El Paso County

Colorado Technical University-Colorado Springs

Colorado Springs, CO

In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
#5Maricopa County

Grand Canyon University

Phoenix, AZ

In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
#6Lynchburg City

Liberty University

Lynchburg, VA

In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709

Customer Accounts Manager Required Education (2024)

  • Minimum Education:
    To become a Customer Accounts Manager, you typically need at least a bachelor's degree in a relevant field. Commonly pursued degrees include:

    • Business Administration
    • Marketing
    • Finance
    • Economics

  • Advanced Education:
    While a bachelor’s degree is often sufficient, pursuing advanced education can enhance your prospects and qualifications. Consider the following options:

    • Master of Business Administration (MBA), particularly with a focus on Marketing or Management
    • Master's degrees in relevant fields such as Finance or Accounting

Customer Accounts Manager Professional Certifications & Licenses (2024)

To enhance your qualifications as a Customer Accounts Manager, consider pursuing the following certifications and licenses that can significantly bolster your expertise and marketability:

  • Certified Customer Service Professional (CCSP)
    Offered by various professional organizations, this certification validates your knowledge and skills in delivering quality customer service.

  • Certified Accounts Receivable Professional (CARP)
    This certification focuses on accounts receivable management, emphasizing best practices in credit management and collection strategies.

  • Customer Success Manager Certification
    Many organizations offer this certification, which focuses on strategies and best practices to foster customer relationships and facilitate customer success.

  • Project Management Professional (PMP)
    Provided by the Project Management Institute, this certification equips you with essential project management skills that can enhance your ability to lead customer account projects effectively.

  • Salesforce Administrator Certification
    As a widely used customer relationship management (CRM) platform, obtaining this certification will deepen your knowledge and skills in using Salesforce, improving your effectiveness in managing customer accounts.

  • Six Sigma Green Belt Certification
    This certification focuses on process improvement and quality management, which can drive efficiency in customer account management processes.

  • Lean Six Sigma Certification
    Similar to Six Sigma, this certification emphasizes waste reduction, enhancing your ability to streamline account management and deliver value to customers.

While these certifications may not be mandatory, they demonstrate your commitment to professional growth and can give you a competitive edge in the field of customer account management.

Job Duties for Customer Accounts Managers

  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

  • Record information about financial status of customers and status of collection efforts.

Technologies and Skills Used by Customer Accounts Managers

Customer relationship management CRM software

  • Austin Logistics CallSelect
  • Microsoft Dynamics

Data base user interface and query software

  • Relational database software

Presentation software

  • Microsoft PowerPoint

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Talking to others

Social

  • Talking people into changing their minds or their behavior
  • Understanding people's reactions

Customer Accounts Manager Internships, Apprenticeships & Practical Training

Gaining practical experience in customer accounts management is vital for your career development. Here are some opportunities where you can hone your skills:

Internships

  • Corporate Finance Internship

    • Work with finance teams to assist in managing client accounts.
    • Analyze customer data to help tailor service offerings.
    • Participate in meetings to address client needs and learn about account management strategies.

  • Customer Service Internship

    • Support the customer service department in addressing account-related inquiries.
    • Gain experience in problem-solving and customer relationship management.
    • Collaborate with senior managers on initiatives to improve account retention.

  • Sales Operations Internship

    • Assist in coordinating sales activities and customer account setups.
    • Develop skills in CRM software by managing customer databases.
    • Analyze sales performance and customer feedback to improve service delivery.

Apprenticeships

  • Customer Account Management Apprenticeship

    • Engage in a structured program that combines on-the-job training and classroom instruction.
    • Shadow experienced customer accounts managers to learn best practices and strategies.
    • Take part in hands-on projects that involve direct interaction with client accounts, supporting tasks like renewals and upsell initiatives.

  • Business Administration Apprenticeship

    • Work in various administrative roles that support customer accounts, including data entry and report generation.
    • Improve your understanding of business processes and how they relate to customer account management.
    • Collaborate with different departments to understand the full lifecycle of customer accounts.

Practical Training

  • Professional Development Workshops

    • Attend workshops focused on customer relationship management, negotiation skills, and conflict resolution.
    • Participate in role-playing scenarios to practice handling customer inquiries and account management challenges.

  • Mentorship Programs

    • Seek mentorship from seasoned customer accounts managers who can provide insights and guidance.
    • Engage in regular discussions about industry trends, challenges, and effective account management practices.

Taking advantage of these internships, apprenticeships, and training opportunities will significantly enhance your experience and prepare you for a successful career as a Customer Accounts Manager.

Customer Accounts Manager Continuing Education & Professional Development (2024)

To advance in your career as a Customer Accounts Manager, it is essential to pursue ongoing education and professional development opportunities. These initiatives help you stay current with industry trends, enhance your skills, and increase your value to employers. Here are several avenues to consider:

  • Certifications
    Earning certifications can demonstrate your expertise and commitment to the field. Some valuable certifications for Customer Accounts Managers include:

    • Certified Customer Experience Professional (CCEP)
    • Certified Customer Account Management (CCAM)
    • Project Management Professional (PMP)

  • Workshops and Seminars
    Participate in workshops and seminars focused on relevant topics such as customer service excellence, conflict resolution, and strategic account management. These events often provide networking opportunities and the chance to learn from industry leaders.

  • Online Courses
    Many institutions and platforms offer online courses tailored to customer account management. Look for courses on subjects such as:

    • Data analytics for customer insights
    • Negotiation techniques
    • Leadership skills for account management

  • Professional Associations
    Joining professional organizations such as the Customer Relationship Management Association (CRMA) or the Institute of Business Management and Technology (IBMT) can provide access to resources, networking opportunities, and educational materials that enrich your knowledge and skills.

  • Mentorship Programs
    Engaging in a mentorship program can provide personalized guidance and insight from experienced professionals in the field. Look for mentorship opportunities within your organization or through professional associations.

  • Conferences
    Attend industry-related conferences to stay informed about the latest trends, tools, and strategies in customer relationship management. Conferences often include keynote speakers, breakout sessions, and networking opportunities.

  • Advanced Degrees
    Pursuing a master's degree in business administration (MBA) with a focus on marketing or customer relations can significantly enhance your qualifications. Many universities offer specialized programs that cover advanced topics relevant to customer account management.

  • Soft Skills Development
    Focus on developing essential soft skills such as communication, negotiation, and emotional intelligence. Consider enrolling in courses or workshops specifically designed to help you strengthen these skills.

By actively engaging in these continuing education and professional development opportunities, you can remain competitive in the evolving landscape of customer account management and position yourself for future success.

What To Look For When Deciding On Campus vs Online Degree Programs for Customer Accounts Managers (2024)

When considering a career as a Customer Accounts Manager, evaluating your educational options is essential. Both online and campus-based programs offer unique benefits tailored to different learning styles and personal circumstances. Here’s a detailed comparison of the two approaches.

Online Education Programs

  • Flexibility: Online programs often provide greater flexibility in scheduling. You can complete coursework at your own pace and on your own schedule, making it easier to balance work and personal commitments.

  • Accessibility: You can access course materials and resources from anywhere with an internet connection, which is ideal for those who may not live near a college or university offering relevant programs.

  • Variety of Programs: Many online institutions offer specialized programs in customer account management and related fields, allowing for a more tailored educational experience.

  • Technology Integration: Online classes are typically integrated with various digital tools and platforms, which may help you develop the technical skills needed in modern customer account management.

  • Cost-Effectiveness: Online programs can sometimes be more affordable than campus-based options, as they often exclude additional fees like commuting, parking, and on-campus living expenses.

  • Self-Paced Learning: Many online courses allow you to progress at a rate that suits you, which can be beneficial if you have other commitments or prefer a slower learning pace.

Campus-Based Education Programs

  • Direct Interaction: Attending classes on campus allows for face-to-face interaction with instructors and peers, which can enhance the learning experience through immediate feedback and discussions.

  • Structured Environment: A campus-based program typically provides a more structured learning environment, which can help you stay focused and disciplined in your studies.

  • Networking Opportunities: Studying on campus offers the chance to build relationships with fellow students, professors, and industry professionals, which can be valuable for future job prospects.

  • Access to Resources: Campus facilities often include libraries, study areas, and technology resources that you may find beneficial for your coursework and research.

  • Extracurricular Activities: On-campus programs frequently offer opportunities to engage in clubs, workshops, and events geared toward professional development and networking in the field of customer account management.

  • Hands-On Training: Some campus programs may include practical experiences or labs, providing you with hands-on training that can enhance your resume.

Conclusion

Choosing between online and campus-based education programs for becoming a Customer Accounts Manager ultimately depends on your learning preferences, lifestyle, and specific career goals. Consider every aspect thoroughly to make an informed choice that aligns with your personal circumstances.

Customer Accounts Manager Typical Career Path (2024)

As you embark on a career as a Customer Accounts Manager, you will typically navigate through several levels of positions, gaining experience and skills that build your professional profile. Here’s a breakdown of the typical career path in this field:

Entry-Level Positions

  • Customer Service Representative:

    • In this role, you will interact directly with customers, addressing inquiries, resolving issues, and providing information about products and services. This position helps you understand customer needs and develop problem-solving skills.

  • Account Coordinator:

    • You will assist Account Managers in managing client accounts. Responsibilities may include data entry, documentation, and communication with clients to ensure their needs are being met. This position is vital for learning the ropes of account management.

  • Sales Associate:

    • Working in sales positions allows you to develop an understanding of the sales process and build relationships with clients. You'll learn how to promote products and manage customer expectations.

Mid-Level Positions

  • Customer Accounts Manager:

    • In this role, you will manage a portfolio of customer accounts, focusing on relationship-building and ensuring customer satisfaction. You will also coordinate between departments to meet client needs and may lead a small team.

  • Account Manager:

    • As an Account Manager, you will take on more responsibility for client relationships, including strategic planning and execution of account growth strategies. You may be involved in negotiations and contract renewals.

  • Client Relationship Manager:

    • This position focuses on enhancing the customer experience by building long-term relationships with clients. You will analyze customer feedback and data to improve service delivery and address issues.

Advanced Roles

  • Senior Customer Accounts Manager:

    • In a senior position, you will oversee several teams and act as a key liaison between clients and upper management. Your role may involve strategic planning and the development of policies to enhance customer account management processes.

  • Director of Customer Accounts:

    • As a director, you will lead the entire customer accounts division, setting the strategic direction for the team and ensuring alignment with company goals. You will report directly to senior management and may be involved in high-level decision-making.

  • Vice President of Client Services:

    • In this executive role, you will be responsible for the overall success of client services within the organization. Your focus will be on developing innovative strategies to enhance client satisfaction and retention, as well as representing the company in industry forums.

By following this structured career path, you will enhance your skills and advance your career in customer accounts management, leading to rewarding opportunities in various industries.

Related Fields and Alternative Career Paths to Customer Accounts Managers (2024)

As a Customer Accounts Manager, your skill set and experience can be valuable in various related fields. Here are some career paths that share similar educational backgrounds and transferable skills:

  • Sales Manager: If you thrive on building relationships and understanding customer needs, transitioning to a Sales Manager role might be a natural fit. Your experience in managing customer accounts provides insight into market trends, customer behavior, and effective sales strategies.

  • Account Executive: In this role, you would focus on acquiring new clients and managing existing client relationships. Your ability to maintain customer satisfaction and negotiate contracts is directly applicable here.

  • Customer Success Manager: This position emphasizes improving the customer experience post-sale. Your prior experience ensures you understand customer challenges and can help guide them toward effectively using your company’s products or services.

  • Business Development Manager: Leveraging your customer insights can position you well in this role, where your focus would shift towards identifying growth opportunities, building partnerships, and expanding market presence.

  • Marketing Manager: If you have a passion for strategic communication and branding, your knowledge of customer demographics can assist in directing marketing efforts that resonate with your target audience.

  • Operations Manager: Your experience in managing customer expectations can translate into overseeing business operations. You would ensure that various business functions are aligned, optimizing processes while meeting customer demands.

  • Project Manager: Skills in client management and organizational capabilities can help you thrive in a project management role, where you oversee specific projects and ensure they meet customer needs and expectations within deadlines.

  • Financial Analyst: If you have a good grasp of budgeting and financial forecasting as part of managing customer accounts, consider a pivot to financial analysis. Your understanding of revenue streams and customer financial behavior can be highly beneficial.

  • Training and Development Specialist: If you enjoy educating others, leveraging your expertise in customer accounts to train new employees on customer service best practices or account management techniques can be an impactful career choice.

  • Human Resources (HR) Specialist: Skills in conflict resolution and interpersonal communication gained in customer account management are valuable in HR, where you may handle employee relations and support recruitment initiatives.

Each of these roles offers an opportunity to leverage the skills and knowledge you have developed as a Customer Accounts Manager. The transition may involve seeking additional certifications or experience in specific areas, but the foundational abilities in communication, relationship management, and strategic thinking will serve you well in any of these paths.

Customer Accounts Manager Frequently Asked Questions (FAQs) (2024)

  • What education is required to become a Customer Accounts Manager? Most positions require a bachelor's degree in business administration, finance, marketing, or a related field. Relevant experience in customer service or account management is also essential.

  • Are there specific certifications that can enhance my prospects in this field? While not mandatory, certifications such as Certified Customer Experience Professional (CCXP) or Project Management Professional (PMP) can enhance your qualifications and make you more competitive in the job market.

  • Is a master’s degree beneficial for this career? Obtaining a master’s degree, such as an MBA with a concentration in customer relationship management or business strategy, can provide advanced knowledge and may improve career advancement prospects.

  • What skills should I focus on developing aside from formal education? Key skills include strong communication, problem-solving, project management, and analytical abilities. Proficiency in customer relationship management (CRM) software is also important.

  • Do employers prefer candidates with prior experience? Yes, many employers look for candidates with relevant experience in customer service or account management. Internships or entry-level positions in these areas can provide valuable experience.

  • Are there online programs available for the necessary education? Yes, many accredited universities offer online degree programs in business administration or related fields, making it accessible for working professionals to pursue their education.

  • What continuing education opportunities are available for Customer Accounts Managers? Continuing education options include workshops, online courses, and industry conferences. These can help you stay updated on best practices and emerging trends in customer management.

  • How important is networking in advancing my career in this field? Networking is extremely important as it can lead to job opportunities and provide valuable industry insights. Joining professional organizations related to customer service or account management can be beneficial.

  • Is prior experience in sales beneficial for a Customer Accounts Manager role? Yes, prior experience in sales can be very beneficial as it helps you understand customer needs, enhance relationship-building skills, and improve negotiation techniques.

  • What are the common career advancement paths for Customer Accounts Managers? Common advancement paths include progressing to senior account manager, account director, or managerial roles within customer service or sales departments. Additional leadership training can facilitate these transitions.

Additional Resources for Customer Accounts Managers (2024)

  • Educational Institutions

  • Professional Organizations

  • Certification Programs

  • Online Learning Platforms

    • Coursera
      • Offers various courses and specializations related to customer service, account management, and business communication.
    • edX
      • Features courses from leading universities that can help refine your skills in customer relations and management.
    • LinkedIn Learning
      • Provides on-demand courses focusing on customer service, account management, and CRM tools.

  • Books and Publications

    • “The New Science of Customer Emotion” by David S. Evans - A resource for understanding customer emotions and how they influence account management.
    • “Delivering Happiness: A Path to Profits, Passion, and Purpose” by Tony Hsieh - Offers insights into customer satisfaction and how it ties into business success.
    • “Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service” by John A. Goodman - Focuses on integrating technology into customer service strategies.

  • Industry Blogs and Websites

    • Zendesk Blog
      • Covers customer service trends, insights, and best practices from industry leaders.
    • HubSpot Blog
      • Offers tips, strategies, and tactics related to customer service and account management.
    • CustomerThink
      • Shares articles and insights about customer engagement, service strategies, and account management best practices.

  • Networking Opportunities

    • Meetup
      • Look for local and virtual groups focused on customer service and account management to network and share experiences.
    • LinkedIn Groups
      • Join relevant groups to connect with professionals working in customer account management.

Utilizing these resources will help support your educational journey and professional development as a Customer Accounts Manager.