Utility Billing Coordinator in New Jersey Career Overview

As a Utility Billing Coordinator, you play a vital role in ensuring the accurate and efficient billing process for utility services such as water, electricity, and gas. Your primary responsibilities often include:

  • Billing Management: Overseeing the preparation and distribution of utility bills, ensuring that all charges are calculated accurately and sent out promptly.

  • Data Entry and Maintenance: Inputting customer data and service usage information into billing systems. Maintaining accurate records is essential for producing reliable billing statements.

  • Customer Service: Responding to customer inquiries regarding their bills and addressing any discrepancies. Your ability to provide clear explanations helps maintain customer satisfaction and trust.

  • Reporting: Generating reports related to billing cycles, revenue collection, and account status. These reports are important for internal analysis and financial planning.

  • Collaboration: Working closely with other departments such as customer service, finance, and field operations to address and resolve billing-related issues.

The significance of your role extends beyond just processing bills. You contribute to the financial health of the utility company by ensuring that revenues are collected efficiently. This requires a keen understanding of billing systems and regulations governing utility services. Your efforts are essential in maintaining the relationship between the utility provider and its customers by facilitating transparent and accurate billing practices.

Utility Billing Coordinator Salary in New Jersey

Annual Median: $54,890
Hourly Median: $26.39

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Required Education To Become an Utility Billing Coordinator in New Jersey

To become a Utility Billing Coordinator in New Jersey, you will need to obtain relevant educational qualifications and training. The following college degree programs are particularly beneficial for fostering the necessary knowledge and skills for this role:

  • Accounting: A degree in accounting will provide you with a solid foundation in financial principles, reporting, and analysis, which are essential for managing billing processes effectively.

  • Accounting and Business Management: This program combines accounting expertise with business management principles, enabling you to understand both the financial and operational aspects of utility billing.

  • Business Administration and Management: A degree in business administration will equip you with a broad understanding of business operations, financial management, and organizational behavior, which are important for coordinating utility billing activities.

  • Business and Personal Financial Services Marketing Operations: This program focuses on marketing and financial services, which can enhance your ability to engage with customers and manage utility billing processes efficiently.

  • Management Information Systems and Services: A degree in this field will give you insights into the technological systems that support billing operations, as well as the data management skills necessary for accurate billing and reporting.

In addition to these degree programs, completing internships or gaining hands-on experience in utility billing or a related finance department can further strengthen your qualifications for this position.

Best Schools to become a Utility Billing Coordinator in New Jersey 2024

#1Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891
#2Merrimack County

Southern New Hampshire University

Manchester, NH

In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
#3Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#4El Paso County

Colorado Technical University-Colorado Springs

Colorado Springs, CO

In-State Tuition:$12,036
Out-of-State Tuition:$12,036
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:24,808
#5Maricopa County

Grand Canyon University

Phoenix, AZ

In-State Tuition:$16,407
Out-of-State Tuition:$16,407
Admission Rate:78%
Graduation Rate:45%
Total Enrollment:101,816
#6Lynchburg City

Liberty University

Lynchburg, VA

In-State Tuition:$15,467
Out-of-State Tuition:$15,467
Admission Rate:99%
Graduation Rate:66%
Total Enrollment:96,709
Utility Billing Coordinator Job Description:
  • Read meter and record consumption of electricity, gas, water, or steam.

Utility Billing Coordinator Required Skills and Competencies in New Jersey

  • Attention to Detail: You must possess a keen eye for accuracy, as your role involves managing billing processes and ensuring that all data entries are correct to prevent financial discrepancies.

  • Analytical Skills: Strong analytical abilities are essential for interpreting billing data, identifying trends, and resolving discrepancies in accounts, which requires you to think critically and solve problems effectively.

  • Customer Service Skills: Being able to communicate effectively with customers and address their inquiries or concerns in a professional and courteous manner is vital for maintaining positive relationships.

  • Technical Proficiency: Familiarity with utility billing software and database management is important. You should be comfortable using spreadsheets and other digital tools to streamline billing processes and manage large data sets.

  • Organizational Skills: You need to manage multiple billing cycles, meet deadlines, and handle various customer accounts concurrently. Strong organizational abilities help you keep track of responsibilities and maintain order in records.

  • Communication Skills: Effective verbal and written communication is necessary to convey information clearly and concisely to both customers and team members, ensuring everyone is informed about billing issues.

  • Problem-Solving Skills: You should be adept at identifying issues quickly and developing logical solutions, whether it's addressing customer complaints or reconciling billing errors.

  • Time Management: The ability to prioritize tasks and manage time efficiently allows you to handle peak billing periods and maintain workflow without sacrificing quality.

  • Regulatory Knowledge: Understanding the regulatory landscape governing utility billing in New Jersey is essential to ensure compliance with laws and regulations affecting billing processes.

  • Team Collaboration: A cooperative attitude and the ability to work well within a team environment are important as you'll coordinate with various departments to ensure accurate and timely billing.

  • Adaptability: You need to be flexible and open to change, as utility billing practices may evolve with new regulations or technological advances. Being adaptable enables you to thrive in a dynamic work environment.

Job Duties for Utility Billing Coordinators

  • Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.

  • Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.

  • Walk or drive vehicles along established routes to take readings of meter dials.

Technologies and Skills Used by Utility Billing Coordinators

Geographic information system

  • Geographic information system GIS systems

Presentation software

  • Microsoft PowerPoint

Spreadsheet software

  • Microsoft Excel

Basic Skills

  • Listening to others, not interrupting, and asking good questions
  • Reading work related information

Problem Solving

  • Noticing a problem and figuring out the best way to solve it

Job Market and Opportunities for Utility Billing Coordinator in New Jersey

The job market for Utility Billing Coordinators in New Jersey is showing positive trends, influenced by several factors:

  • Demand for Utility Billing Coordinators:

    • As municipalities and utility companies continue to expand and improve their services, the need for skilled professionals who can manage billing processes effectively is increasing.
    • The rising focus on customer service and accurate billing has led to an increase in job openings for Utility Billing Coordinators, particularly in larger urban areas.

  • Growth Potential:

    • The role of Utility Billing Coordinator is becoming increasingly critical due to advancements in technology and the emergence of smart utilities.
    • Organizations are looking to enhance their billing systems, leading to opportunities for career advancement, including roles in management or specialist positions focusing on system integration and data analysis.

  • Geographical Hotspots:

    • Northern New Jersey: Areas like Bergen County, Hudson County, and Morris County have a high concentration of utility companies and municipal offices, resulting in a greater number of job openings.
    • Central New Jersey: Regions including Middlesex County and Somerset County are also seeing growth in utility services, driving demand for billing coordinators.
    • Urban Areas: Cities such as Newark, Jersey City, and Paterson are hotbeds for utility billing positions due to their larger populations and the scale of services provided.

  • State Initiatives:

    • New Jersey’s commitment to modernization in public service through technology upgrades in utilities has contributed to job security and growth within this sector.
    • Local government initiatives aimed at enhancing the efficiency of utility services can create additional opportunities for Utility Billing Coordinators.

  • Networking Opportunities:

    • Industry events, conferences, and workshops focused on utilities and municipal services in New Jersey provide venues for networking and professional development, which can lead to job opportunities.

By staying informed about industry developments and actively engaging in professional networks, you can leverage the growing demand for Utility Billing Coordinators to advance your career in New Jersey.

Top Related Careers to Utility Billing Coordinator 2024

Utility Consumption Analyst
Residential Utility Inspector
Commercial Metering Specialist
Energy Usage Auditor

Additional Resources To Help You Become an Utility Billing Coordinator in New Jersey

  • American Public Works Association (APWA)
    Explore educational resources and networking opportunities specific to public works professionals, which often include utility billing aspects.
    Website: www.apwa.net

  • National Association of Regulatory Utility Commissioners (NARUC)
    Offers reports, tools, and training opportunities related to utility regulation and billing practices.
    Website: www.naruc.org

  • New Jersey Board of Public Utilities (BPU)
    Find information regarding state regulations and guidelines pertaining to utility services and billing in New Jersey.
    Website: www.nj.gov/bpu

  • International Institute of Municipal Clerks (IIMC)
    Provides resources, training, and certification programs that may enhance your skills relevant to utility billing coordination.
    Website: www.iimc.com

  • Society of Government Meeting Professionals (SGMP)
    Offers training and resources that can be beneficial for public sector professionals, including those working in utility billing.
    Website: www.sgmp.org

  • The National Association of State Utility Consumer Advocates (NASUCA)
    A resource for consumer advocacy in utility services, focusing on fair billing practices and policies.
    Website: www.nascua.org

  • Utility Billing Software Solutions
    Evaluate various software solutions that facilitate efficient utility billing processes. Popular vendors include:

  • Continuing Education Programs
    Look for relevant online courses or certifications offered by universities or professional organizations in utility management and billing practices. Major platforms include:

  • Books and Publications
    Consider reading the following titles for in-depth knowledge of utility billing practices:

    • "Utility Accounting: A Guide to Use" by Michael K. Wright
    • "Fundamentals of Utility Billing" by Gary G. Craig

  • Networking Opportunities
    Join forums or groups on platforms such as LinkedIn related to utility billing and regulatory topics to connect with professionals in the field.
    Website: www.linkedin.com

These resources will enhance your understanding and skills as a Utility Billing Coordinator, guiding you towards professional growth and success in this career.

Frequently Asked Questions (FAQs) About Utility Billing Coordinator in New Jersey

  • What are the primary responsibilities of a Utility Billing Coordinator?
    As a Utility Billing Coordinator, your main responsibilities include managing billing processes for utilities, ensuring accurate and timely billing, resolving customer discrepancies, and maintaining billing records. You may also work on data analysis to generate reports that assess billing efficiency.

  • What qualifications do I need to become a Utility Billing Coordinator?
    Typically, you will need a high school diploma or GED, although an associate's degree or bachelor's degree in finance, accounting, or a related field can be beneficial. Experience in billing, customer service, and utility management is often required.

  • Is there a specific certification that can benefit me in this role?
    While certification is not required, obtaining credentials such as a Certified Public Accountant (CPA) or certifications related to utility management may enhance your qualifications and demonstrate your commitment to professional development.

  • What skills are essential for success as a Utility Billing Coordinator?
    You should possess strong analytical skills, attention to detail, excellent written and verbal communication skills, and proficiency in billing software and databases. Additionally, problem-solving skills and the ability to manage multiple tasks are important.

  • What is the typical salary range for a Utility Billing Coordinator in New Jersey?
    The salary for a Utility Billing Coordinator in New Jersey typically ranges from $45,000 to $75,000 annually, depending on experience, location, and the size of the organization. Benefits packages may also add value to your overall compensation.

  • What is the job outlook for Utility Billing Coordinators?
    The job outlook for Utility Billing Coordinators is generally positive, driven by the ongoing need for effective utility management and billing systems. As populations grow and infrastructure continues to develop, demand for skilled professionals in utility billing is expected to remain steady.

  • Can I work remotely as a Utility Billing Coordinator?
    Remote work availability will depend on the specific employer and the nature of the utility services provided. Some organizations may offer flexible work arrangements, while others may require you to work on-site due to the need for access to certain systems or collaborative tasks.

  • What advancement opportunities exist for Utility Billing Coordinators?
    Advancement opportunities may include roles such as Billing Supervisor, Utility Billing Manager, or positions within financial management. Gaining additional experience, education, or certifications can help you progress in your career.

  • What software is commonly used by Utility Billing Coordinators?
    Utility Billing Coordinators often utilize specialized billing software such as Munis, Tyler Technologies, or other ERP systems. Familiarity with Microsoft Excel and other data management tools is also valuable for analysis and reporting.

  • What challenges might I face as a Utility Billing Coordinator?
    You may encounter challenges such as discrepancies in billing data, customer inquiries about bills, and the need to stay updated with regulatory changes. Strong problem-solving and communication skills will help you navigate these challenges effectively.