Explore Patient Services Coordinator Schools (2024)

Looking to start your journey as a Patient Services Coordinator? Finding the right education is key. Here's a curated list of schools offering quality Patient Services Coordinator programs:

  • We've identified top institutions known for excellent Patient Services Coordinator education.
  • Options include both local schools and nationally recognized programs.
  • Each listing highlights relevant degree programs for aspiring Patient Services Coordinator professionals.
  • You'll also find information on related career paths in the field.

Browse through these options to find a program that aligns with your career goals in the Patient Services Coordinator industry.

Top Patient Services Coordinator Schools (2024)

View our ranking methodology here
#1Salt Lake County

Western Governors University

Salt Lake City, UT

In-State Tuition:$7,404
Out-of-State Tuition:$7,404
Admission Rate:N/A
Graduation Rate:49%
Total Enrollment:156,935
#2Merrimack County

Southern New Hampshire University

Manchester, NH

In-State Tuition:$15,000
Out-of-State Tuition:$15,000
Admission Rate:96%
Graduation Rate:41%
Total Enrollment:164,091
#3Tippecanoe County

Purdue University Global

West Lafayette, IN

In-State Tuition:$10,080
Out-of-State Tuition:$13,356
Admission Rate:N/A
Graduation Rate:20%
Total Enrollment:45,125
#4Hennepin County

Capella University

Minneapolis, MN

In-State Tuition:$14,328
Out-of-State Tuition:$14,328
Admission Rate:N/A
Graduation Rate:N/A
Total Enrollment:39,727
#5San Diego County

Ashford University

San Diego, CA

In-State Tuition:$12,240
Out-of-State Tuition:$12,240
Admission Rate:N/A
Graduation Rate:10%
Total Enrollment:34,190
#6Maricopa County

University of Phoenix-Arizona

Phoenix, AZ

In-State Tuition:$9,552
Out-of-State Tuition:$9,552
Admission Rate:N/A
Graduation Rate:18%
Total Enrollment:88,891

Patient Services Coordinator Required Education (2024)

To pursue a career as a Patient Services Coordinator, you will need to meet certain educational requirements. Here are the minimum and advanced education options you can consider:

  • Minimum Education:

    • A high school diploma or equivalent is typically the basic requirement for entry-level positions. This foundational education allows you to develop essential skills for communication and customer service in a healthcare setting.

  • Associate Degree:

    • Many employers prefer candidates to have an associate degree. Focus areas may include health information management, healthcare administration, or medical assisting. This degree helps you gain a deeper understanding of healthcare systems, patient care, and administrative functions within medical settings.

  • Bachelor's Degree:

    • Holding a bachelor's degree can enhance your qualifications and is often favored in more competitive job markets. Degrees in health services management, business administration, or public health can provide valuable knowledge and skills relevant to patient care coordination and healthcare operations.

  • Advanced Degrees:

    • While not always required, obtaining a master's degree in healthcare administration or a related field can open up more advanced career opportunities or leadership roles within healthcare organizations. These programs typically cover topics such as healthcare policy, organizational leadership, and strategic management.

When considering your educational pathway, think about your career goals and the specific requirements of positions you are interested in within the healthcare sector.

Patient Services Coordinator Professional Certifications & Licenses (2024)

To excel as a Patient Services Coordinator, obtaining specific certifications and licenses can enhance your credentials and improve your career prospects. While not always required, these certifications demonstrate your commitment to the field and your expertise in patient services. Here are the certifications you should consider:

  • Certified Medical Assistant (CMA)

    • Offered by the American Association of Medical Assistants (AAMA)
    • Validates skills in administrative and clinical tasks, enhancing your ability to manage patient services.

  • Registered Health Information Administrator (RHIA)

    • Offered by the American Health Information Management Association (AHIMA)
    • Focuses on health information management, which can be beneficial in handling patient records and data.

  • Certified Healthcare Administrative Professional (cHAP)

    • Offered by the American Association of Healthcare Administrative Management (AAHAM)
    • Emphasizes knowledge in healthcare administration, which is crucial for coordinating patient services effectively.

  • Certified Patient Experience Professional (CPXP)

    • Offered by the Patient Experience Institute
    • Focuses on enhancing the patient experience and improving service delivery in healthcare settings.

  • Basic Life Support (BLS) Certification

    • Offered by organizations such as the American Heart Association
    • Essential for ensuring the safety of patients in case of medical emergencies.

While some employers may not require these certifications, having them can give you a competitive edge in the job market. Always check with potential employers regarding their specific certification preferences.

Patient Services Coordinator Internships, Apprenticeships & Practical Training

Participating in internships or apprenticeships can significantly enhance your skills and employability as a Patient Services Coordinator. These experiences offer you the opportunity to apply classroom knowledge in a real-world setting, develop professional relationships, and gain valuable insight into the healthcare industry. Here are examples of internship and apprenticeship opportunities relevant to your career path:

  • Healthcare Facilities: Many hospitals, clinics, and outpatient centers offer internship programs specifically for Patient Services Coordinator roles. You may assist with patient scheduling, managing medical records, and providing information to patients regarding their care.

  • Administrative Offices: Interning in the administrative sector of a healthcare organization provides exposure to the operational side of patient services. Responsibilities may include documenting patient interactions, handling billing inquiries, and coordinating between departments to facilitate patient care.

  • Telehealth Services: With the rise of telemedicine, many organizations offer internships that focus on virtual patient services. Tasks may include managing online patient portals, scheduling virtual appointments, and providing support for remote consultations.

  • Health Insurance Companies: Internships with insurance providers can help you understand the billing and reimbursement process for healthcare services. In this environment, you will learn about policy coverage, authorizations, and effective communication methods with patients regarding their insurance benefits.

  • Community Health Organizations: Nonprofits and community health organizations often have programs that allow you to engage with diverse patient populations. Here, you may work on outreach projects, assist in patient education initiatives, or support case management efforts.

  • Long-term Care Facilities: Residential facilities such as nursing homes and assisted living centers offer interns the chance to coordinate patient services in a long-term care context. Your role may involve managing patient admission processes, facilitating care plans, and assisting family members with inquiries.

  • Health Technology Startups: As digital health continues to evolve, interning at a health tech startup can provide you with experience in utilizing technology to enhance patient services. Responsibilities may include user testing for patient management software or helping to implement patient experience improvements.

  • Career Development Workshops: Some healthcare organizations sponsor workshops or training programs that include clinical shadowing or practical training sessions. These immersive experiences can help refine your skills and give you a better understanding of day-to-day operations within the patient services department.

Engaging in any of these experience-based opportunities will allow you to cultivate essential skills, establish professional networks, and enhance your resume as you pursue a career as a Patient Services Coordinator.

Patient Services Coordinator Continuing Education & Professional Development (2024)

To advance your career as a Patient Services Coordinator, you can pursue various opportunities for continuing education and professional development:

  • Certifications: Consider obtaining relevant certifications that can enhance your skills and marketability. Some widely recognized certifications include:

    • Certified Patient Care Coordinator (CPCC)
    • Certified Medical Administrative Assistant (CMAA)
    • Healthcare Management Certification from the American Association of Healthcare Administrative Management (AAHAM)

  • Online Courses and Workshops: Enroll in online courses or attend workshops to stay current with industry trends and regulations. Many organizations offer courses focused on:

    • Patient communication techniques
    • Healthcare technology and software
    • Billing and coding practices

  • Conferences and Seminars: Participate in conferences and seminars related to healthcare administration and patient services. These events provide networking opportunities and the chance to learn from industry leaders.

  • Professional Associations: Join professional organizations such as:

    • The National Association of Healthcare Access Management (NAHAM)
    • The Medical Group Management Association (MGMA) Membership often comes with access to resources like webinars, publications, and networking events.

  • Advanced Education: Consider pursuing further education such as:

    • An Associate or Bachelor’s degree in Health Services Administration or a related field
    • A Master’s degree in Healthcare Administration (MHA) for leadership roles

  • On-the-Job Training: Engage in cross-training and seek mentorship opportunities within your organization. Learning from experienced colleagues can provide valuable insights into improving your skills and understanding the complexities of patient services.

  • Continuing Medical Education (CME): Although primarily for clinical professionals, understanding the CME landscape can help you support healthcare staff effectively. You might consider brief courses on medical terminology or clinical practices that affect patient coordination.

By actively pursuing these education and professional development opportunities, you will solidify your expertise and enhance your capabilities as a Patient Services Coordinator.

What To Look For When Deciding On Campus vs Online Degree Programs for Patient Services Coordinators (2024)

When considering education programs for a career as a Patient Services Coordinator, you will find both online and campus-based options. Understanding the advantages and disadvantages of each can help you make an informed choice that aligns with your learning preferences and lifestyle.

Online Programs

  • Flexibility: Online programs often allow you to create your own schedule, making it easier to balance your education with work and personal commitments.
  • Accessibility: You can access course materials and lectures from anywhere with an internet connection, eliminating the need to commute to a physical campus.
  • Self-Paced Learning: Many online programs offer a self-paced structure, allowing you to progress through coursework at a speed that suits you.
  • Diverse Options: You can find a wide variety of programs from institutions across the country, giving you the chance to select one that meets your specific needs and interests.
  • Technology Skills: Engaging with online coursework can help you develop valuable digital skills, which are increasingly essential in the healthcare industry.
  • Isolation: One drawback may be the lack of in-person interaction with peers and instructors, which can limit networking opportunities and hands-on experiences.

Campus-Based Programs

  • Structured Learning Environment: Attending classes on campus can provide a more structured schedule, which some students find beneficial for staying focused and motivated.
  • Face-to-Face Interaction: You will have direct access to instructors and classmates, allowing for immediate feedback, collaboration, and support.
  • Hands-On Experience: Campus-based programs may offer more opportunities for in-person training and simulations, which are valuable for practical skills that a Patient Services Coordinator may need.
  • Networking Opportunities: Being physically present on campus can facilitate connections with peers, faculty, and industry professionals, enhancing your job search prospects.
  • Access to Resources: Many campuses provide resources such as libraries, labs, and counseling services, which can enhance your learning experience and support.
  • Location Limitations: Campus programs require you to be present at a specific location, which may not be convenient if you have geographical constraints or prefer a more flexible learning setup.

Choosing between online and campus-based education programs for becoming a Patient Services Coordinator largely depends on your personal circumstances, learning preferences, and career goals. Evaluating the characteristics of each option will aid in making a decision that is right for you.

Patient Services Coordinator Typical Career Path (2024)

As you embark on a career as a Patient Services Coordinator, you will find a structured path that can lead to various opportunities within the healthcare sector. Here’s a detailed overview of typical entry-level, mid-level, and advanced roles you may encounter:

Entry-Level Positions

In the initial phase of your career, you may start in roles that provide foundational skills and experience in the healthcare environment. Typical entry-level positions include:

  • Patient Services Representative

    • Responsible for greeting patients, scheduling appointments, and answering general inquiries.
    • Ensures patient information is accurate and up to date in the system.

  • Medical Receptionist

    • Handles front desk responsibilities, such as answering phones and managing patient flow.
    • Collects patient insurance information and processes co-payments.

  • Health Information Clerk

    • Manages medical records and ensures proper filing and confidentiality of patient data.
    • Assists with data entry and retrieval of patient information as needed.

Starting in these roles helps you develop essential customer service skills, understanding of workflow in medical settings, and familiarity with healthcare protocols.

Mid-Level Positions

With experience and additional training, you can progress to mid-level roles that involve more responsibility and autonomy. Positions at this stage may include:

  • Patient Coordinator

    • Acts as a liaison between patients and healthcare providers, ensuring clear communication.
    • Manages patient scheduling and follows up on care plans.

  • Scheduling Supervisor

    • Oversees scheduling staff, optimizing appointment availability while ensuring patient needs are met.
    • Analyzes scheduling trends to improve efficiency in patient care delivery.

  • Insurance Verification Specialist

    • Handles insurance authorizations and verifies coverage for medical procedures.
    • Works closely with patients to explain their insurance benefits and options.

In these roles, you will enhance your leadership, organizational, and critical thinking skills while focusing on improving patient experiences.

Advanced Roles

As you advance further in your career, you may find opportunities to take on senior roles that shape administrative practices and improve patient services. Advanced positions include:

  • Patient Services Manager

    • Leads a team of patient services coordinators and ensures operational efficiency.
    • Implements policies and training programs to enhance service delivery.

  • Healthcare Operations Director

    • Plays a strategic role in the management of patient services across multiple facilities.
    • Collaborates with medical staff to enhance care quality and patient satisfaction.

  • Healthcare Quality Assurance Manager

    • Focuses on developing and implementing quality assurance programs to enhance patient care.
    • Conducts audits and evaluations on patient services to ensure compliance with regulations.

Achieving these levels requires not only several years of experience but often a combination of additional education and specialized training in healthcare management or customer service strategies.

By following this typical career path, you can anticipate growing your expertise and contributions within the patient services domain, ultimately impacting patient care and experiences positively.

Related Fields and Alternative Career Paths to Patient Services Coordinators (2024)

As a Patient Services Coordinator, your role provides a unique blend of healthcare knowledge and customer service skills that can open the door to various related fields and alternative career paths. Here are some options to consider:

  • Medical Office Manager

    • Responsibilities include overseeing daily operations of a healthcare facility, managing staff, and coordinating patient care. The organizational and communication skills you've developed as a Patient Services Coordinator can easily translate into this role.

  • Health Information Technician

    • This career focuses on managing and organizing health data, including patient records and billing information. Your experience in dealing with patient information will be beneficial in understanding the technical aspects of managing healthcare data. Additional certification in health information management may be required.

  • Patient Care Advocate

    • Patient Care Advocates work to support patients in navigating the healthcare system. Your background in patient services provides a strong foundation for understanding patient needs and working with various departments to facilitate care.

  • Healthcare Administrator

    • In this role, you would manage healthcare facilities' operations, policy, and profitability. The experience you gain coordinating patient services could be a stepping stone to more senior roles in administration. A degree in healthcare administration may enhance your qualifications.

  • Insurance Claims Specialist

    • This position involves reviewing and processing insurance claims. Your understanding of healthcare processes and patient interactions can be an advantage in ensuring accurate and timely claims processing. Additional training in medical billing and coding may be helpful.

  • Clinical Coordinator

    • A Clinical Coordinator manages the operations of a specific department within a healthcare facility, ensuring that procedures are followed and patient care is maintained. Your organizational skills could easily transfer to this more specialized role.

  • Medical Coder

    • Focused on translating healthcare services into universal medical codes for billing and insurance purposes, this role requires attention to detail and understanding of medical terminology. While you might need additional training, your experience with medical terminology and patient interactions can provide an advantage.

  • Health Services Manager

    • This position involves planning and coordinating healthcare services and working on policy and budget. Your patient services experience can serve as a useful foundation for a managerial role in health services.

  • Clinical Trials Coordinator

    • An opportunity to work in research settings, coordinating the administrative aspects of clinical trials. Your skills in communication and organization will be valuable as you engage with patients and ensure compliance with study protocols.

Continuing your education and gaining further certifications in areas such as healthcare management, billing and coding, or patient advocacy can enhance your qualifications for these alternative paths. Each of these careers offers a way to leverage your background as a Patient Services Coordinator while exploring new opportunities in the healthcare field.

Patient Services Coordinator Frequently Asked Questions (FAQs) (2024)

  • What level of education is required to become a Patient Services Coordinator?
    To enter this field, you typically need at least a high school diploma or equivalent. However, many employers prefer candidates with an associate degree in health administration or a related field.

  • Is a bachelor's degree necessary for this position?
    While a bachelor’s degree in healthcare management or a related discipline can enhance your qualifications and career prospects, it is not always required. Many roles are attainable with an associate degree and relevant experience.

  • Are any certifications beneficial for a Patient Services Coordinator?
    Yes, obtaining certifications such as the Certified Medical Administrative Assistant (CMAA) or the Certified Health Unit Coordinator (CHUC) can increase your employability and demonstrate your commitment and skills in the field.

  • What types of courses should I take if I want to pursue a career in this area?
    Relevant courses include medical terminology, health information management, patient care, office administration, and customer service. Familiarity with healthcare laws and ethics can also be advantageous.

  • How important is experience in healthcare for this career?
    Experience in healthcare, even in entry-level positions, can be extremely valuable. It helps you understand the clinical environment and patient needs, which is crucial for effective coordination.

  • Can I transition into this role from another administrative position?
    Yes, transitioning from another administrative role is possible, especially if you have experience in customer service or managing office operations. Additional training in medical terminology or healthcare policies can be beneficial.

  • What continuing education opportunities are available for Patient Services Coordinators?
    Continuing education courses in healthcare administration, billing and coding, or patient advocacy can help keep your skills current. Participating in workshops and webinars offered by professional organizations can also be beneficial.

  • Are online programs available for training in this field?
    Yes, many institutions and online platforms offer degree and certificate programs in healthcare administration and medical assisting. These programs often provide flexibility to accommodate your schedule.

  • What career advancement opportunities are there for Patient Services Coordinators?
    With experience and additional education, you can advance to roles such as Office Manager, Health Services Manager, or Patient Care Manager, and potentially pursue leadership positions in healthcare administration.

  • Do Patient Services Coordinators need any specific soft skills?
    Essential soft skills include excellent communication, attention to detail, empathy, problem-solving, and strong organizational abilities. These skills are vital for effectively interacting with patients and healthcare professionals.

Additional Resources for Patient Services Coordinators (2024)

  • National Association of Healthcare Access Management (NAHAM)
    This organization provides resources, education, and networking opportunities for healthcare access professionals. Their website features access to certification programs and industry guidelines.
    Visit NAHAM

  • American Association of Medical Assistants (AAMA)
    AAMA offers resources for medical assistants, including certification options and educational materials that can enhance your skills as a Patient Services Coordinator.
    Visit AAMA

  • Bureau of Labor Statistics (BLS) - Medical Secretaries and Administrative Assistants
    The BLS provides comprehensive data on job outlooks, salary information, and educational requirements for roles similar to that of a Patient Services Coordinator.
    Visit BLS

  • American Red Cross
    The Red Cross offers a variety of training programs related to CPR, first aid, and other essential skills useful in healthcare settings.
    Visit American Red Cross

  • HealthStream
    This platform provides online training and education tailored to healthcare professionals, including modules that specifically address patient services coordination.
    Visit HealthStream

  • Coursera
    Coursera offers online courses on healthcare management and patient communication, which can help build your knowledge for a career as a Patient Services Coordinator.
    Visit Coursera

  • LinkedIn Learning
    This resource provides various courses on patient relations, healthcare administration, and communication skills beneficial for aspiring Patient Services Coordinators.
    Visit LinkedIn Learning

  • Healthcare Administration Certification Boards
    Consider seeking certification through organizations like the National Center for Healthcare Leadership (NCHL) which can help demonstrate your commitment and expertise in the field.
    Visit NCHL

  • Community Colleges and Vocational Schools
    Many community colleges and vocational schools offer specific programs in medical administration or healthcare management that cater to aspiring Patient Services Coordinators. Check your local educational institutions for programs.

  • Indeed Career Guide - Medical Office Coordinator Resources
    Indeed's career guide provides articles and tips that cover the skills, training, and certifications needed for a career in patient services coordination.
    Visit Indeed

Take advantage of these resources to enhance your educational background and professional skills as you pursue a career as a Patient Services Coordinator.