Career

Call Routing Specialist Salary In Washington 2024

Learn everything you need to know about becoming a Call Routing Specialist, including salary, schools, and programs.

Call Routing Specialist Salary in Washington

Annual Median: $41,180
Hourly Median: $19.8

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.

Annual and Hourly Call Routing Specialist Washington Salary Table:

Data sourced from Career One Stop, provided by the BLS Occupational Employment and Wage Statistics wage estimates.
PercentileAnnual SalaryHourly Wage
10th$35,360$17
25th$37,680$18.12
Median$41,180$19.8
75th$47,370$22.77
90th$51,840$24.92

Best Schools to become a Call Routing Specialist in Washington 2024

Clark College

Vancouver, WA

In-State Tuition:$4,203
Out-of-State Tuition:$9,807
Admission Rate:N/A
Graduation Rate:39%
Total Enrollment:6,593

Highline College

Des Moines, WA

In-State Tuition:$3,527
Out-of-State Tuition:$3,527
Admission Rate:N/A
Graduation Rate:40%
Total Enrollment:4,684

Olympic College

Bremerton, WA

In-State Tuition:$4,197
Out-of-State Tuition:$9,465
Admission Rate:N/A
Graduation Rate:31%
Total Enrollment:4,905

Spokane Community College

Spokane, WA

In-State Tuition:$3,102
Out-of-State Tuition:$3,970
Admission Rate:N/A
Graduation Rate:35%
Total Enrollment:6,502

Call Routing Specialist Salary in Washington FAQs

What factors influence the salary of a Call Routing Specialist in Washington?
Several factors can impact your salary as a Call Routing Specialist, including:

  • Experience Level: Entry-level positions generally offer lower salaries than those requiring advanced skills or substantial industry experience.
  • Industry: The sector you work in, such as telecommunications or customer service, can significantly affect salary ranges.
  • Location: Within Washington, specific cities may offer higher compensation due to cost of living differences.
  • Education and Certifications: Holding relevant degrees or certifications can lead to higher salary opportunities.

How does the cost of living in Washington affect salary negotiations?
The cost of living in Washington is generally higher than the national average. When negotiating your salary, it's crucial to consider expenses such as housing, transportation, and groceries. Understanding local living costs can help you assess whether an offered salary will meet your needs.

Are there opportunities for salary advancement in this career?
Yes, there are opportunities for salary advancement as a Call Routing Specialist. Gaining additional experience, obtaining relevant certifications, and taking on more responsibilities can position you for promotions, which typically include higher pay. Additionally, moving into managerial roles or specializing in areas like telecommunications infrastructure can increase your earning potential.

What is the typical salary progression for a Call Routing Specialist?
Salary progression can vary widely based on personal development and organizational structure. Generally, entry-level positions may start at a lower salary, while those in senior or specialized roles can expect higher compensation. Career advancements often align with increased responsibilities and enhanced technical skills, leading to salary growth over time.

Is overtime common for Call Routing Specialists, and how does it affect salary?
Overtime may be common in certain environments, especially in high-demand customer service settings. Working overtime can lead to additional income, typically at a higher hourly rate, positively impacting your overall earnings. However, the frequency of overtime opportunities can depend on specific job functions and company policies.

What benefits might complement a Call Routing Specialist's salary?
In addition to base salary, many employers offer benefits that can add significant value to your overall compensation. Common benefits include:

  • Health insurance (medical, dental, and vision)
  • Retirement plans (401(k) with employer matching)
  • Paid time off (vacation and sick leave)
  • Flexible working hours or remote work options
  • Professional development opportunities, including training and certifications

How does working in a large corporation compare to working for a small business in terms of salary?
Typically, large corporations may offer higher salaries and more comprehensive benefits due to their larger budget and resources. However, small businesses might provide more flexibility and opportunities for direct impact on the company. The final salary will depend on individual company policies and financial health, so it's important to evaluate each opportunity on its own merits.

What skills can enhance my salary as a Call Routing Specialist?
Several skills can contribute to increased salary potential in this role, such as:

  • Proficiency in call center software and systems
  • Strong analytical and problem-solving skills
  • Effective communication abilities
  • Understanding of customer relationship management (CRM) systems
  • Technical skills related to telecommunications systems
    Developing these competencies can make you a more valuable asset to employers and lead to better salary offers.